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“Amazin SPA, OK hotel”

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Richmond Nua Wellness Spa
Ranked #2 of 6 Hotels in Sapanca
Certificate of Excellence
Reviewed 26 September 2013

The Hotel is not impressive or ground breaking. The building is new but not luxurious, the rooms are well decorated and furnished but not too spacious. Restaurant is OK as well.

The outdoors are very nice, has a small but friendly garden.

However, the SPA, which should be the reason for going to this hotel, is amazing. The layout is a bit tricky, so I suggest getting some help from the SPA reception. There is even a handy guide on which SPA rooms to visit in what order.

The massages are affordable and relaxing.

Room Tip: Select rooms overlooking the lake.
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  • Stayed: September 2013, travelled as a couple
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Thank keryavuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 30 September 2013

Dear Guest,

Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa and your constructive comments.

In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high motivation to reach excellence in our service level.

We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and to sharing the discovery of your inner life energy…


Best Regards,

GENERAL MANAGER
HAKAN BALCAN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 - 74 of 334 reviews

Reviewed 15 September 2013

This was the perfect resort which is about an hr away from Istanbul. You feel like you are in a totally different city! Their buffet breakfast is the BEST don't miss it! They have so many delicious options..
If you are worried about what to pack.. answer is NOTHING :) we were in our kimonos for 90% of the time I only dressed up to go to the little Sapanca downtown next to the resort.
If you want to avoid hotel style dining every night you should check out the steps away downtown for sure! You get to see the real locals and enjoy 5 TL street style kind of dinner by the lake :) Gozleme & turkish tea was fantastic!
We have tried the couples deluxe package the last night its totally worth it.. You feel refreshed before getting back to your hectic lives..
I found a bit too pricey for what they offered ohh well it was a good stay I would go back..

Room Tip: Corner rooms are fabulous with the jacuzzi! Ask for a lake view room on a high floor that was very q...
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  • Stayed: August 2013, travelled as a couple
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Thank DOSAMANTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 16 September 2013

Dear Guest,

First of all, we would like to thank you for choosing Richmond Nua Wellness – Spa

We would like to inform you that your wishes and desires will be taken into consideration and the necessary changes are being introduced rapidly.

We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and to sharing the discovery of your inner life energy…


Best Regards,

HAKAN BALCAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

Last time we stayed in this hotel was back in 2007 and we had fabulous time, everything was flawless, we loved it. So, we wanted to repeat this experience 5 years later for a long weekend. We could not have been more disappointed.... Maybe the awful weather might have increased our negative impression as well. Or maybe, our memories were so perfect that even the slightest flaw appeared unacceptable to us.
First of all, the barbeque smell: from the moment we entered the reception area, there was a grilled meat smell everywhere and next day around noon, the same smell was all over the hotel premises again. Our room was beautiful, with everything we would need for the spa as well, that was nice. Our bed was very comfortable. Our television was not working, we had to call for a technician. The room service we ordered (a burger and and a salad) took more than an hour to arrive, which was not nice. And both nights we stayed, there was a wedding at a nearby premise, we could hardly sleep due to loud music. The spa was full almost all the time (as the weather was cold, all the clientele was in the spa instead of outside pool) which was not nice as pools are not very big and the seats are very limited. As for the massages, you have to reserve in advance (like 3-4 days in advance) otherwise, all the time slots are booked. We had two different massages: first day foot refloxology and it was heavenly; the second day Hawai massage which we did not like (the room we had it was not a massage room I guess, it was not decorated accordingly, was big, with additional rooms inside). Bar at the spa was not attended most of the time and we had to call for staff to be served drinks. The meals were the part we were most disappointed with: open buffet dinners both night were almost the same, as was the case for breakfast. And the meals were not delicious. Main positive part was the good intentions and smiling faces of the personnel. They were trying to do their best, it was obvious. Last but not least: prices... this hotel is extremely expensive. We knew that but we wanted to pamper ourselves. We paid around 1000 USD for 2 nights 3 days stay including massages, meals, drinks etc and I beleive it's a lot of money and in return, one should expect full satisfaction... it was not the case at all for us....

  • Stayed: August 2013, travelled as a couple
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1  Thank TubaKoseogluOkcu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 13 September 2013

Dear Guest,

Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa.

We greatly appreciate all comments made by our guests to achieve the highest quality standards.

Our therapists in Spa, trained for many years, experts in their fields. They try to provide the best service by giving priority for guest satisfaction.

All of the our massages is applied at specially designed massage rooms. Our sunbed numbers redounded in Spa.

Our Buffet dinner and buffet breakfast that aforementioned praised by many guests are presented with care by professional cooks using first class the kind of material and presenting plenty of variety.

Pricing among parallel with the other hotels of the same quality.

We would like to inform you that your wishes and desires will be taken into consideration and the necessary changes are being introduced rapidly.

As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you once again for your comments that directs us to better.

During your next accommodation our goal will be maximizing costumer satisfaction.

Thank you for choosing Richmond Nua Wellness - Spa, and we are looking forward to welcoming you again in the very near future.

For any further question or information please do not hesitate to contact with us.

Best Regards,

HAKAN BALCAN
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

We stayed here one nights in August, two kinds of Rooms : 1.Superior Rooms: Front Lake view room with balcony. 2.Deluxe Rooms: Full Lake view with balcony . The Hotel is the best SPA & Resort in Sapanca.

Stayed: August 2013, travelled as a couple
Thank ZSerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 5 September 2013

Dear Guest,

Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa and your constructive comments.

In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high motivation to reach excellence in our service level.

We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and to sharing the discovery of your inner life energy…

Best Regards,

HAKAN BALCAN

GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013

We stayed here two nights in August, two kinds of Rooms :
1.Superior Rooms: Front Lake view room with balcony.
2.Deluxe Rooms: Full Lake view with balcony .
The Hotel is the best SPA & Resort in Sapanca Facing the lake just next to Sapanca Cornish (Sapanca Cornish restaurants & Cafes).
Friendly staff & helpful , smooth check in.
As a resort & SPA you'll find all the facilities you need in the resort & the Rooms , Very clean & comfortable.
Awesome view if you take the Balcony with full Lake view.
Free Water , Free fruits , free daily bed delicious chocolate.
They make up Rooms tow times a day.
Very nice room service & food with very nice food quality Restaurants.
The breakfast was amazing in the 3rd floor Turkish & International items , bakery & Pancakes included with the room price.
Thy have a half board offer but you don't need to take it only if you decide to not leave the resort for any wear like a nest Cornish or neighbor villages like Maşukiye & Kartepe
Very nice SPA ,Massage ,Turkish Path & Beauty Salon .
Very big & amazing outdoor swimming pool.

Relaxation in every wear , they don't allow under 14 Years old to be in the Resort for more relaxation.

  • Stayed: August 2013, travelled as a couple
    • Value
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1  Thank Thamer-Awliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 30 August 2013

Dear Guest,

Thank you for taking time to get in touch with us to share your recent experience in Richmond Nua Wellness-Spa and your constructive comments.

In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high motivation to reach excellence in our service level.

We look forward to meeting again at Nua, one of the best equipped SPA’s of Europe and to sharing the discovery of your inner life energy…


Best Regards,

HAKAN BALCAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2013

I stayed with my colleague one day/night on March 2013.
I have visited that hotel couple of time before and it was also on this time very good choice to spend evening and night after busy business date.
When arriving to hotel I booked from reception massage time and went to spa area to relax before massage. Really enjoyed plenty sauna choices and nice pools and sure after that good message.
Hotel room is well equipped and bed is comfortable also for bigger people.
Breakfast was excellent, plenty of healthy choices to kick start nice day.

Definitely I will visit again when near by.

  • Stayed: March 2013, travelled on business
    • Value
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Thank SakariLahti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 30 August 2013

Dear Guest,

As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you once again for your views reflecting your satisfaction with the quality of our services.

In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high motivation to reach excellence in our service level.

We are looking forward to welcoming you again in the very near future. Whole concessions of renewal will be with you evermore.

Best Regards,

HAKAN BALCAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2013

When working in turkey we chose the Richmond for its location. When working nights the last thing you need is hustle and bustle when trying to sleep.
An amazing hotel with great facilities. I must admit I didn’t use the full array of facilities but the pool and the gym did get frequent use. Compared to other hotels facilities these have got to be the best.
The rooms are suburb and very comfy. Obviously being a spa hotel this is very important. The room I stayed in had a good view over the adjacent lake. Some of the rooms over looked the pool.
There are plenty of places to sit and relax and I spent some time on the decking at the far corner of the ground just relaxing and looking out over the lake.
The staff were all very polite and professional and once they got to know you, very friendly and fun (even when off duty).
We pretty much stayed around the hotel and ate there every night. The food was superb. The sea bass was marvellous. Well prepared food and good choice. What more do you want. The drinks were a bit pricey but that probably reflects the nature of the hotel (international spa). I’d recommend the club sandwich for dinner and the steak for evenings. If you really like your meat then the beef chop is a must.
All in all this really helped our business trip and made it that little bit more bearable.
Big thanks to the staff at the Richmond.

  • Stayed: July 2013, travelled on business
    • Value
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Thank pokeiarda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakanbalcan, Genel Müdür at Richmond Nua Wellness Spa, responded to this reviewResponded 8 August 2013

As the Richmond Nua Wellness – Spa team, we are very happy to have met you and thank you once again for your views reflecting your satisfaction with the quality of our services.

In the framework of our quality approach at Richmond, we shape our goal of maximizing customer satisfaction in light of your views. Your valuable ideas provide us with high motivation to reach excellence in our service level.

We are looking forward to welcoming you again in the very near future. Whole concessions of renewal will be with you evermore.

Best Regards,

HAKAN BALCAN
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Richmond Nua Wellness Spa

Address: Rustem Pasa Mah. Sahil Yolu Mevki, Sapanca 54600, Turkey
Region: Turkey > Sakarya Province > Sapanca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Sapanca
Price Range: £105 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Richmond Nua Wellness Spa 5*
Number of rooms: 131
Official Description (provided by the hotel):
Neredeyse bavulunuzu bile açmadan tüm tatil boyunca, hafif bir kimono ile dolaşmak, onlarca farklı su terapisi eşliğinde zamanın nasıl geçtiğini fark etmemek, sağlıklı bir menü, uzman terapistler ve size özel tasarlanmış bakım programları ile kendinizi yeniden keşfetmek... Adı üzerinde “Destinasyon Spa”, dinlenmeyi bir sağlık ve huzur ritüeline dönüştürmek isteyenler için en ideal adresi işaret ediyor. Türkiye'nin ilk ve tek “Destinasyon Spa”sı Richmond Nua, sudan gelen sağlığı, orman ve göl manzarasının kesiştiği Sapanca'da, beş duyunun sınırlarını zorlayan bir zenginlik ile buluşturuyor. Richmond Nua, 2.700 m2 ye yayılan eksiksiz SPA alanı ve sürekli yenilenen kişiye özel programlarıyla Türkiye'de “Destinasyon Spa” kavramının geliştiricisi olmaya devam ediyor. ... more   less 
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Also Known As:
Richmond Nua Wellness Hotel Sapanca

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