Came in as a Christmas works meal (there was about 30 of us) we were left standing at the bar when arrived ordering drinks and were queuing out the door, tables were set out poorly as we were unable to conversate. We arrived around 7pm and didn't get our main course till 9.15pm. When the smokers went outside a friend overheard one of the waitresses saying 'shall we lock them out' we ordered around 300 pounds worth of food and drinks and wasn't a rowdy group of people. Half way through the meal a friend commented to one of the waitresses to say how hot it was in the restaurant and asked if she could open a window and the waitress replied 'we have one of the air conditioning units on but the others are buggered' which I thought was very unprofessional. At the end of the meal another friend was on the phone to someone asking them to pick her up at 10.15pm which a waitress then overheard and said to her 'well you will have to go before then as we shut at 10pm' but on the menu it clearly states that it shuts at 11pm. I generally found the staff rude, unprofessional and will not be going back .. would definitely not recommend anyone goes there!! I work in customer service and know the standard that should be expected by the customer. I would be sacked if I spoke to a customer the way they did!!!
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