A very ordinary room, which was unaired, its en suite bathroom did not have a proper shower (only a handheld tap attachment) for £49.50 – this is certainly not good value in itself, but as someone who travels a lot for work (on a budget) I often have to take the rough with the smooth, and I've come across worse! However, things really went downhill when I asked for the Wi-Fi password. I was then informed that this would cost me an extra £3 although there is no mention of a surcharge on the B&B's website (and, as such, I think it's fair to assume that usage is included in the price of the room). In her defence the owner said "we're only a small B&B", although in fact the house isn't that small and many smaller establishments manage to offer free Wi-Fi and are upfront about costs. I queried this and was told that I was wrong and that the surcharge is mentioned online (it isn't). I was then told that I should be grateful because the room normally costs £55, suggesting that I had been given a reduction. However, the room price on their website is £49.50 and this is the price I was quoted when booking over the phone so any suggestion of a reduction was disingenuous at best on the owner's part. I'd had a long, tiring day on the road and just wanted to relax (after emailing my daily report to work) but the owner's attitude was difficult to accept – it wasn't the amount, but the principle. At no time was I less than polite but the owner was very quick to tell me that if I didn't like it I could always leave, so I did, at great inconvenience to myself. I felt it necessary to write this review to counter all the positive ones this B&B (unfairly in my very disappointing experience) has received. This B&B is very ordinary and not value-for-money, and its owner was aggressive and untruthful in her response to my queries.
- Official Description (provided by the hotel):
- Verandah House is an historic grade II listed building, located in the center of Stowmarket, and is a fine example of a Georgian gentleman's residence. Built originally around 1700, a cottage and stables were added to the original house in 1729. ... more less
- Also Known As:
- Verandah House Stowmarket, Suffolk