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“Beautiful location, not Waldorf Astoria”

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El Conquistador Resort, A Waldorf Astoria Resort
Ranked #2 of 4 Hotels in Fajardo
Certificate of Excellence
Reviewed 13 July 2014

Really beautiful location, great views, ok rooms, the hotel was more like the mid price Walt Disney resorts. Actually, reminded us a lot of mid priced Disney resorts. Food was like Disney, atmosphere, was like Disney, amount of kids like Disney. Just not what we wanted from a Waldorf Astoria. Of course, the price was not Waldorf Astoria either. You can tell this place used to be the bomb. Back 15 years ago or so when there was still a casino and I'm betting a lot higher price. Just plain worn out. Having a private island is cool, but would have been lots better to just be able to walk out to a beach. Funicular seemed cool at first, but then you start thinking of it like the monorail at Disney. I am betting that this is the best place at this end of the island. With the size of the resort, it would take way too much money to upgrade back to it's former self without that much demand. Seemed more like a locals vacation spot now and probably not much high end demand. But beautiful location and great to see more of the island than just staying in San Juan. If you are going to Bio Bay or El Yunque, much closer than driving out from San Juan.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Retiringonaboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

We appreciate your review. Thank you for sharing your candid comments which we have shared with our senior management to help further enhance our guest experiences.

We are happy to see that your family enjoyed Palomino Island and the beauty of the resort's location and the surrounding views. We are glad to see that you appreciated the convenience of some of the nearby attractions such as the rainforest and biobay.

Thank you again for your review.

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Reviewed 12 July 2014 via mobile

Excellent service in overall no matter that it was very crowded. Palomino island is beautiful but Coqui water park need more attention to the security in overall, no matter that the personnel were ready to work with the insistent that happened while we here there, some security camaras could solve the customers argument.

Stayed: July 2014
1  Thank Carlos M. R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

Carlos,

Thank you for sharing your review with us from your recent stay at the resort. Your candid comments have been shared with our senior management team. We are happy to see you enjoyed your overall stay including your experience at Palomino Island.

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Reviewed 12 July 2014

Getting to the El Conquistador was a little oppressive as you go through the town of Fajardo, which is quite run down. It looks like war torn village. It was a bit sad to see that.

Once at the Conquistador you're in a whole different world. Breathtaking views of the ocean, pools, greenery. It's quite beautiful.


We got to the hotel before check-in time due to a midnight flight. One of the luggage carrier guys, a tall handsome gentleman with hazel green eyes, told us to store our luggage and register ourselves. We did and we were able to enjoy the hotel amenities right away.

The place is huge! The kids and I went walking around to familiarize ourselves with the resort. We then changed to our bathing suits and enjoyed the many pools they have to offer.

The check-in desk never called us to let us know that the room was ready, which okay because we're enjoying ourselves. We finally did go to our room which was in the Las Olas. It's the 2nd level below the main hotel we had to tram which the kids loved. So did my husband and I. The room was spacious, bathroom was huge. Las Olas was quiet with its own pool and it's own hottub. It was nice to be away from the business of the resort.

The resort buildings need a fresh coat of paint. They're starting to show their age. The hardest working people to us are the luggage handlers. They know all the in and outs and they also follow through with the guest. As another handler helped us during check out. Stored our luggage and gave us important information.

The one pet peeve I had was with a concierge, P. Cruz, who I had worked for weeks prior to my arrival to have a basket full of goodies awaiting in our room for my daughters birthday. It never showed up. He kept saying how he worked in retail so he knew what he can get. Unfortunately he made too many promises and excuses along with it. Perhaps he was just overwhelmed or just talked the talk, but honestly I would have been fine if he just told me that he couldn't do the task and I would have done something else.

Overall great experience for our family. Would definitely do again.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mriveraocasio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

Thank you for sharing your detailed review with us. We are delighted to see that you and your family had a wonderful family vacation while at the resort. I am happy to see that you appreciated the location of your accommodations in Las Olas Village and the convenience of the pool and hot tub. I am glad the kids found the funicular ride a fun experience.

Thank you for highlighting the friendliness and helpfulness of our team members. We hope to welcome you back in the near future.

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Reviewed 12 July 2014

Check-in 40 minutes. Booked a room with 2 beds (2 single women on a business trip together) and when we got there they wanted to put us in a king room after waiting 40 minutes and telling them we would leave a 2 bedded room appeared like magic. Thank God we only planned one night we paid a too much high price for this hotel and it is not worth it. The only thing we enjoyed was the room in Las Olas and the views are awesome, everything is so overly proced at this property. Beware no elevators you have to carry luggage 2 flights up. Hotel too big and spread out and they charge you for absolutly everything. No Waldorf standards.

Room Tip: Las Olas is a beautiful building with awesome views but has no elevators.
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  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank no_name344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

Thank you for sharing your review of your recent stay with us. We appreciate the detailed feedback you provided as it allows us to identify areas of opportunity. I would like to apologize for not exceeding your expectations during your trip. Your comments have been reviewed by senior management and will be shared with the staff to ensure we can enhance out guests' experiences in the future.

We are happy to see you enjoyed your accommodations in Las Olas Village and the views of the Caribbean from your room.

Thank you again for your review.

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Reviewed 11 July 2014

Everything at this resort was a hassle and super crowded. Tons of families stay here and there aren't any "adult only" areas which would have been nice-especially around the pool. They have no beach on site so you have to take the ferry to the private island. That sounds nice and luxurious but it sucked. Takes anywhere between 10-20 minutes to get down to the marina (because you have to ride the elevator/gondola) and then wait with 100+ other people to get on the ferry. Even the 4:00pm ferry out to the beach was surprisingly crowded (since the last ferry back to the hotel is at 5:30 from the island). Weird. The beach on the "private island" sucked too. I mean the sand was nice and we found some chairs. Took us awhile to get towels. But what really sucked was the swimming area in the water. There was maybe 75 ft. between the sand and the buoy line for swimming. In that area the water was all tossed up with sand because the waves were breaking right there. It's also fairly coral-ly and going barefoot was not comfortable. Boats are also very disrespectful, they would moor right up to the buoy line and then blast their terrible music for the whole beach to hear. Since boats were coming right up to the buoy line, you didn't dare cross it. I never saw a place were you could snorkel. No waiters ever came by our chairs to see if wanted drinks or food. We only ate at the Starbucks here.....for obvious reasons, because we knew we could get some quick breakfast sandwiches with coffee that tasted good without it being another $50 expense. Our room felted dated as well but was mostly comfortable and clean. Check-out time was a nightmare. Tons of people trying to check out at the same time and it TOOK FOREVER for each one. My husband thinks it's because everyone was arguing about their incidental bills (drinks & food put on the room). At $10-12 per drink, I can only imagine was their bills must have looked like after a week for a family of 4. They had an honors member window for check-in/-out but there was never anyone at the desk, so your status didn't mean crap when you're trying to check out with 100 other guests. We didn't visit the water park....am I the only one that thinks it's weird that they charge guests a fee to access the waterpark? A lot of people on here also mentioned the golf course. We didn't play it, but it looked awful. The grass was mostly brown and patchy at best, not the lush well-manicured greens and fairways you would expect at a Waldorf-Astoria resort. I suppose if we had 2 or 3 brats it would have been a good place for a family albeit an expensive place for a family. I will never stay somewhere again though where I have to take a ferry to the beach just because it's a huge inconvenience. I also won't ever stay at a resort this size ever again, just too many people without adequately sized beaches and pools.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

Sara,

Thank you for choosing El Conquistador Resort as your vacation destination. We appreciate the detailed feedback you provided regarding your experiences while staying with us as it allows us to identify areas of opportunity. I would like to apologize for not exceeding your expectations during your vacation. Your comments have been reviewed by senior management and will be shared with the staff to ensure we can enhance out guests' experiences in the future.

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Reviewed 10 July 2014

I am a local Puerto Rico resident, and was looking for a place to go with my young kids (7 & 3). El Conquistador is a nice resort with wonderful ammenities. The Coqui Water Park is great fun for the whole family and the food at the Oasis Bar and Grill at park is perfect for hot days: beer, burgers, salads, wraps, frapees, etc. The hotel pools are big and have areas for all. Very relaxed. Their private Island of Palominos is just 15-20 min away by ferry and it's a great beach. The resort itself does not have a beach. The rooms are big, some are better looking than others, we stayed at the hotel. We got the older ones because we used a discounted rate from Gustazos, which is much like Groupon and other services. there is algo Las Casitas, which is amazing and very chic. The rooms at La Marina are also nicer. I have to say that being a local I would not pay full price, but I admit that prices are reasonable.
As for food, Cafe Caribe is my lear favorite becasue the food is not fresh and servioce was just OK. Cafe Bella Vista was our favorite, food is nice, it's outdoors and prices are reasonable. We did not go to the Fine Dinning restaurants biut I know they are good and the chefs are well known. There is great breakfast place and not expensive right before the tram ride to the marina. It used to be David's Cookies, but it has new name. Good, affordable breakfast every morning, a bit slow I would say, but is made to order. The Cozy's Gourmet Market is a grab and go place, and has a small ice cream counter.
In 7 months we went twice, and when another offer comes along we'll grab one. The kids had a great time at the pool and water slides, it's pretty clean, service is good, not great, but better that expected.
Over all, prices at the restaurants and market were nogt as high as I expected. A weekend for 4 was about $600 total, considering that we did not splurge on expensive food. It was a great weekend! Very relaxed, had a great time!
PS: It's in Fajardo, you can get a ferry to Culebra and Vieques, both beautiful island municipalities. Close el Yunque National Forest, only rainforest is the USA. Rent a car if you want to vist Old San Juan.
Come to PR, enjoy my beautiful island.

Room Tip: La Marina can be noisy. Las Casitas is expensive but extravagant and classy. The rooms closer to lo...
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  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ms_Torres_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

Ms. Torres,

Thank you for sharing your review of the resort. We appreciate you choosing to stay at El Conquistador for the second time in two months. We are happy to see you plan to return again soon and that your family had such a great time at Palomino Island and Coqui Water Park!

We look forward to your next visit.

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Reviewed 10 July 2014 via mobile

I visited the El conquistador on July 7-11 in which I'm currently still here and I must say that I am very disappointed. The rooms are less than a stay at the holiday inn. Everything is old and outdated. The bed literally almost sits on the floor and is very uncomfortable. The bath is really old and wasn't the really clean upon checking in. There was hair in the shower and on the floor. Now the view is by far breathtaking. It seems as if they spend more time in the upkeep of the grounds than they do on the hotel itself. Then the food is very overpriced for the quality of food that they offer and serve. Service here isn't the best either. They seem to have a lot of conventions here and they seem to cater to the convention goers. There's a private island that you can go to that's probably a waste of time. You must and should wear shoes there because the rocks in the water will definitely hurt your feet. Plus there's not a lot of swimming area there being that it's the only place for you to swim besides the pools at the resort. It's best to stay in San Juan because it's crazy pricey just for you to leave the resort to do anything. A cab ride to and from San Juan is $200.00 round trip. There's nothing to do here besides drink mediocre drinks and eat less than mediocre food. It's a kid friendly resort because they have games and a water park but food wise for kids it is not. So if you think you're coming for a Waldorf Astoria experience or a Hilton experience you're sadly mistaken. Keep looking don't waste your time and money.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Mightymouse80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this reviewResponded 16 July 2014

Thank you for taking the time to share a detailed review with us. We appreciate you choosing the resort for your vacation and want to apologize for not exceeding your expectations during your stay.

The resort is working on a variety of enhancements for furniture in the lobby and new carpeting in the guestroom corridors to name a few. From a culinary standpoint we are continuing to add new menu items and provide different specials and happy hours throughout the year.

Your comments have been reviewed by senior management and have been shared with the staff to ensure improvements are made.

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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Fajardo
Price Range: £141 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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