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“Family Vacation” 5 of 5 bubbles
Review of El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
Ranked #2 of 3 Hotels in Fajardo
Certificate of Excellence
Garnet Valley, Pennsylvania
1 review
“Family Vacation”
5 of 5 bubbles Reviewed 14 July 2014

Great resort...stayed in March and brought the family back in July. Very clean and plenty of things to do for everyone! The staff is very attentive, especially Ivin and his staff at the pool. He helped us with chairs at the beach...there was 11 of us so we appreciated that he had everything set up for us when we got over to the island! All week long he made sure that we had whatever we needed at the pool. Will definitely go back again!

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonyMacc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
Tony,

First and foremost, thank you for choosing El Conquistador Resort again for your second trip to the resort this year. I am delighted to see that your family had such a memorable vacation.

Thank you for your review and for acknowledging the helpfulness of our team members. We hope to welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,190 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,563)
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English first
Staten Island, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

The hotel does need some updating in the rooms,but the rooms are very clean spacious and have extremely comfortable beds. I can't say enough about how wonderful the staff is! They are always greeting you with a smile. We had a few minor issues when we first arrived with our rooms but they were resolved in a short period of time. We found the food to be very good, breakfast at Las Brisas was great. Lunch by the pool great too. We also ate at La Piccola and Stingray Cafe,both excellent . The idea of a private beach is heaven and it was just that beautiful ! Loved the idea of a short boat ride to get there. The water park was ok kind of small but good for a few hours as a change of pace. I would have liked a casino on property for night time not too much to do after dinner.I would recommend this hotel for a nice relaxing vacation with great service. Since we don't play golf I can't comment on the course but it sure did look beautiful and challenging.

Room Tip: Get a room with a view of the ocean,could be a partial view absolutely beautiful. First floor rooms...
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
Denise,

Thank you for your review. We are thrilled to see that you had a memorable experience at the resort including Palomino Island as well as your meals at Las Brisas restaurant, La Piccola Fontana and Stingray Cafe and the comforts of your accommodations.

We hope to welcome you back in the near future. Thank you for highlighting the warm hospitality you received from our team members.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
170 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

Really beautiful location, great views, ok rooms, the hotel was more like the mid price Walt Disney resorts. Actually, reminded us a lot of mid priced Disney resorts. Food was like Disney, atmosphere, was like Disney, amount of kids like Disney. Just not what we wanted from a Waldorf Astoria. Of course, the price was not Waldorf Astoria either. You can tell this place used to be the bomb. Back 15 years ago or so when there was still a casino and I'm betting a lot higher price. Just plain worn out. Having a private island is cool, but would have been lots better to just be able to walk out to a beach. Funicular seemed cool at first, but then you start thinking of it like the monorail at Disney. I am betting that this is the best place at this end of the island. With the size of the resort, it would take way too much money to upgrade back to it's former self without that much demand. Seemed more like a locals vacation spot now and probably not much high end demand. But beautiful location and great to see more of the island than just staying in San Juan. If you are going to Bio Bay or El Yunque, much closer than driving out from San Juan.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Retiringonaboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
We appreciate your review. Thank you for sharing your candid comments which we have shared with our senior management to help further enhance our guest experiences.

We are happy to see that your family enjoyed Palomino Island and the beauty of the resort's location and the surrounding views. We are glad to see that you appreciated the convenience of some of the nearby attractions such as the rainforest and biobay.

Thank you again for your review.
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 July 2014 via mobile

Excellent service in overall no matter that it was very crowded. Palomino island is beautiful but Coqui water park need more attention to the security in overall, no matter that the personnel were ready to work with the insistent that happened while we here there, some security camaras could solve the customers argument.

Stayed July 2014
Helpful?
1 Thank Carlos M. R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
Carlos,

Thank you for sharing your review with us from your recent stay at the resort. Your candid comments have been shared with our senior management team. We are happy to see you enjoyed your overall stay including your experience at Palomino Island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Getting to the El Conquistador was a little oppressive as you go through the town of Fajardo, which is quite run down. It looks like war torn village. It was a bit sad to see that.

Once at the Conquistador you're in a whole different world. Breathtaking views of the ocean, pools, greenery. It's quite beautiful.


We got to the hotel before check-in time due to a midnight flight. One of the luggage carrier guys, a tall handsome gentleman with hazel green eyes, told us to store our luggage and register ourselves. We did and we were able to enjoy the hotel amenities right away.

The place is huge! The kids and I went walking around to familiarize ourselves with the resort. We then changed to our bathing suits and enjoyed the many pools they have to offer.

The check-in desk never called us to let us know that the room was ready, which okay because we're enjoying ourselves. We finally did go to our room which was in the Las Olas. It's the 2nd level below the main hotel we had to tram which the kids loved. So did my husband and I. The room was spacious, bathroom was huge. Las Olas was quiet with its own pool and it's own hottub. It was nice to be away from the business of the resort.

The resort buildings need a fresh coat of paint. They're starting to show their age. The hardest working people to us are the luggage handlers. They know all the in and outs and they also follow through with the guest. As another handler helped us during check out. Stored our luggage and gave us important information.

The one pet peeve I had was with a concierge, P. Cruz, who I had worked for weeks prior to my arrival to have a basket full of goodies awaiting in our room for my daughters birthday. It never showed up. He kept saying how he worked in retail so he knew what he can get. Unfortunately he made too many promises and excuses along with it. Perhaps he was just overwhelmed or just talked the talk, but honestly I would have been fine if he just told me that he couldn't do the task and I would have done something else.

Overall great experience for our family. Would definitely do again.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mriveraocasio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
Thank you for sharing your detailed review with us. We are delighted to see that you and your family had a wonderful family vacation while at the resort. I am happy to see that you appreciated the location of your accommodations in Las Olas Village and the convenience of the pool and hot tub. I am glad the kids found the funicular ride a fun experience.

Thank you for highlighting the friendliness and helpfulness of our team members. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 July 2014

Check-in 40 minutes. Booked a room with 2 beds (2 single women on a business trip together) and when we got there they wanted to put us in a king room after waiting 40 minutes and telling them we would leave a 2 bedded room appeared like magic. Thank God we only planned one night we paid a too much high price for this hotel and it is not worth it. The only thing we enjoyed was the room in Las Olas and the views are awesome, everything is so overly proced at this property. Beware no elevators you have to carry luggage 2 flights up. Hotel too big and spread out and they charge you for absolutly everything. No Waldorf standards.

Room Tip: Las Olas is a beautiful building with awesome views but has no elevators.
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank no_name344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
Thank you for sharing your review of your recent stay with us. We appreciate the detailed feedback you provided as it allows us to identify areas of opportunity. I would like to apologize for not exceeding your expectations during your trip. Your comments have been reviewed by senior management and will be shared with the staff to ensure we can enhance out guests' experiences in the future.

We are happy to see you enjoyed your accommodations in Las Olas Village and the views of the Caribbean from your room.

Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kensington, Maryland
Level Contributor
144 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed 11 July 2014

Everything at this resort was a hassle and super crowded. Tons of families stay here and there aren't any "adult only" areas which would have been nice-especially around the pool. They have no beach on site so you have to take the ferry to the private island. That sounds nice and luxurious but it sucked. Takes anywhere between 10-20 minutes to get down to the marina (because you have to ride the elevator/gondola) and then wait with 100+ other people to get on the ferry. Even the 4:00pm ferry out to the beach was surprisingly crowded (since the last ferry back to the hotel is at 5:30 from the island). Weird. The beach on the "private island" sucked too. I mean the sand was nice and we found some chairs. Took us awhile to get towels. But what really sucked was the swimming area in the water. There was maybe 75 ft. between the sand and the buoy line for swimming. In that area the water was all tossed up with sand because the waves were breaking right there. It's also fairly coral-ly and going barefoot was not comfortable. Boats are also very disrespectful, they would moor right up to the buoy line and then blast their terrible music for the whole beach to hear. Since boats were coming right up to the buoy line, you didn't dare cross it. I never saw a place were you could snorkel. No waiters ever came by our chairs to see if wanted drinks or food. We only ate at the Starbucks here.....for obvious reasons, because we knew we could get some quick breakfast sandwiches with coffee that tasted good without it being another $50 expense. Our room felted dated as well but was mostly comfortable and clean. Check-out time was a nightmare. Tons of people trying to check out at the same time and it TOOK FOREVER for each one. My husband thinks it's because everyone was arguing about their incidental bills (drinks & food put on the room). At $10-12 per drink, I can only imagine was their bills must have looked like after a week for a family of 4. They had an honors member window for check-in/-out but there was never anyone at the desk, so your status didn't mean crap when you're trying to check out with 100 other guests. We didn't visit the water park....am I the only one that thinks it's weird that they charge guests a fee to access the waterpark? A lot of people on here also mentioned the golf course. We didn't play it, but it looked awful. The grass was mostly brown and patchy at best, not the lush well-manicured greens and fairways you would expect at a Waldorf-Astoria resort. I suppose if we had 2 or 3 brats it would have been a good place for a family albeit an expensive place for a family. I will never stay somewhere again though where I have to take a ferry to the beach just because it's a huge inconvenience. I also won't ever stay at a resort this size ever again, just too many people without adequately sized beaches and pools.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, 16 July 2014
Sara,

Thank you for choosing El Conquistador Resort as your vacation destination. We appreciate the detailed feedback you provided regarding your experiences while staying with us as it allows us to identify areas of opportunity. I would like to apologize for not exceeding your expectations during your vacation. Your comments have been reviewed by senior management and will be shared with the staff to ensure we can enhance out guests' experiences in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Property: El Conquistador Resort, A Waldorf Astoria Resort
Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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