The Bio Bay in Fajardo is great, however, better do it with a different company. For Yokahu Kajaks customer service seems to be a foreign word.
We booked with a larger group of friends, but unfortunately my wife got sick, hence, we couldn't join the group on that day. I called Yokahu Kajaks and a very unfriendly lady answered the phone. It really seemed like that she did not want to deal with any clients, notably people who want to change their bookings.
Initially I wanted just to shift my booking to a later day. "Of course" they said and they very immediately happy to take my credit card details. They also said that "of course this means we don't have to pay the first time".
Fortunately, I recognized their scam early enough: Because what they actually meant was "the group will have to pay for you no matter what" (knowing of course that I was part of this group) and "yes, we are more than happy to charge your credit card twice".
When I asked them whether it's possible to cancel the booking they again said "Sure, no worries". What they didn't add was "for 100% cancellation fee".
The entire conversation felt like a joke to me and in total I wasted about 1h on the phone. They spoke VERY well English but behaved as they wanted to make fun of me and my sick wife. During all my visits to Puerto Rico I have never experienced any customer service as poor as this one. I eventually decided to book the Bio Bay tour with a different operator even if that meant losing my money with Yokahu Kajaks. If their service is as bad a their customer service than this would be just a terrible company for enjoying the Bio Bay.
PS: Our friends told us later by the way, that our two empty spots were sold to a different family.
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