I booked a visit to Puerto Rico with a friend and we thought Las Casitas would be the perfect spot! First off, the location is indeed beautiful with views of the ocean and islands. That said, this hotel is worn overall and expectations should be set for a Hilton experience and not that of a Waldorf. If you are looking for a good deal in a decent location at the given price point, it could still be a good choice. Just do not expect anything near Waldorf type experience. The palomino island is fun, go early to avoid crowds on the ferry over. We were unimpressed with the food at the resort overall and found options outside of the resort far superior in quality and about half the price.
If you talked to me two days into our trip, the review would be two stars but I give this experience a third star for the positive handling of issues by one of the concierge. Our first room was nice but had two of the three chairs on the patio broken and then our mini fridge broke. We called three times in two days to fix the issues without success. Finally we visited the concierge to discuss the issues AGAIN (note I am also a HHonors gold member) and he upgraded us for the remaining two nights to an ocean view suite that was in much better condition than our prior room. Good service indeed and handling of a bad situation.
Overall, this property may still be a good spot for your trip, just set your expectations appropriately.
- Official Description (provided by the hotel):
- Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more less
- Reservation Options:
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- Also Known As:
- Las Casitas Village, a Waldorf Astoria Hotel Fajardo
- Waldorf Astoria Fajardo
- Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo