We stayed at Las Casitas resort over 4th of July weekend. There was a group of 4 of us. I will say I was extremely disappointed with our overall hotel experience. I read multiple reviews prior to booking the hotel and was confident that the hotel would be fabulous. To my disappointment however, it was not.
We booked our reservations in February through Priceline.com (first mistake). We specifically requested two double beds in our room, understanding that there was no guarantee but assuming our chances were pretty high considering we booked the reservation several months in advance. Unfortunately upon our arrival at the hotel, the front desk clerk notified us that our room only had one king bed and one sofa bed. I expressed my disappointment with this given we had requested the double beds so far in advance, and asked to be moved, but she indicated that they were sold out for the night. She did tell us that rooms would open the next day (july 5) and we would be able to transfer out of our room and into a room with two double beds (which was also supposed to be bigger, as apparently we had one of the smaller rooms). After checking in we made our way to the "garden view casita" which included a view of the parking lot (no view to speak of) and a crowded parking area (which meant we had to park our vehicle several feet away and take a "golf cart" back up to our room). The room was very small and did not even have linens for the sofa bed or enough towels (2 bath towels for 4 people). We promptly requested extra pillows, towels and linens from the front desk. We had to wait 45 minutes for these to arrive.
The next morning we went back to the check in desk to ask to be switched to a different room as per the instructions of the clerk the night before. The manager (Yolanda) advised us no rooms were available and appeared to be accusing us of making this up, as all her staff knew that all the rooms were booked. . She was rude and refused to even look at us when speaking, and instead spoke through one of the other employees. Needless to say we were very upset. We tried to cancel our reservation but we were unable to do so because we booked through Priceline. In essence we were stuck in our tiny room, with one bed, for 2 more nights. We moved on from this only to be disappointed one more time.
The second issue we had with the hotel was the so-called "secluded island" located only "8 minutes away by ferry", as advertised by the hotel's website. My sister, who lives in NYC, wanted to have a beach resort. We were torn between this one and the Gran Melia (as that one has an actual private beach vs. an island) but opted for Las Casitas as the idea of a secluded island sounded more appealing. We made our way down to the secluded island the day after we arrived. The process of getting to the island was more of just a ferry ride, a detail that the hotel does not share with you. First, you have to wait in line to make your way down to the dock area via a cable car. 15 minutes later (depending on the line), you arrive at the dock only to be faced with a second line - for the ferry. We waited in line for approximately one hour while the ferry arrived, unloaded the beachgoers and loaded us in. Once everyone was loaded, we (finally) embarked down to the private island. After a 10-15 minute ferry ride we arrived at the beach. The beach was very crowded, with loud music blasting from speakers from the bar area and the other half of the beach (which appears to belong to someone else) had music blasting from the various boats docked along the shore. Needless to say, not very relaxing. After a thunderstorm moved across our "island" we were finally able to relax for an hour or so as the speakers and the sound systems from the bar area were temporarily out of order. (yay). We made our way back to the ferry when the threat of a second thunderstorm appeared and after another 10-15 minute ferry ride, 15 minute cable car ride and 15 minute walk up to our room., we finally made it back for a relaxing evening with the annoying frogs outside our window. We did not go back to the beach.
The next day we opted for the infinity pool. A much better choice than the beach given the hassle of getting to and from the private island and the long lines. The pool was nice, a bit warm and crowded but overall all better than the beach. It was very windy the day we were there and the staff would not allow some guests (including us) to use the umbrellas. Some guests (I guess depending on where they were sitting) were allowed to.
Overall I would not recommend this hotel. It was extremely crowded, the staff was rude and not helpful and the secluded beach sounds way better than it actually is. I would not return.
- Official Description (provided by the hotel):
- Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more less
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- Also Known As:
- Las Casitas Village, a Waldorf Astoria Hotel Fajardo
- Waldorf Astoria Fajardo
- Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo