We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel in the northeast of Puerto Rico”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Las Casitas Village, A Waldorf Astoria Resort
Ranked #1 of 4 Hotels in Fajardo
Certificate of Excellence
Trujillo Alto, Puerto Rico
1 review
“Hotel in the northeast of Puerto Rico”
Reviewed 20 August 2014

The hotel have a very good location. In the town you can find good restaurants. Is good for couples and families. The transportation is easy and affordable. The Palomino Island is very nice and the hotel provides the transportation to the guests.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank William O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,604 reviews from our community

Traveller rating
    922
    397
    148
    82
    55
See reviews for
961
339
8
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (329)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Allentown, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2014

Hotel and grounds were very nice. Service was great. There is no beach onsite so you need to first take a cable car down the mountain and then wait in a long line for a ferry to their own private beach (10 min ride). Wasted a minimum of 2 hours on the weekends getting back and forth to the beach. And, the last ferry leaves the beach at 530. Service on the private island was slow (45 min wait for a hot dog). Prices at the resort are high but you can go off the grounds for reasonably priced food. Hotel is a short drive to the rain forest, the lighthouse and marinas. It was approximately a 50 minuite drive to Old San Juan.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank Maggie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2014 via mobile

Truly a lovely place. It's our second time and the tranquility and service is wonderful. We have come to know the island so we rent a car and spend our beach time at Luquillo beach. Absolutely beautiful. Sitting on our balcony now enjoying the ocean breeze. Priceless.

Stayed August 2014
Helpful?
2 Thank Lily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2014 via mobile

Great place to stay. The infinity pool was so relaxing and the view-to die for! I really recommend this resort.
I noticed the rooms need a little
tender loving care. But the service was great.
I would like to thank Alvin from Bar Iguanas at Palomino's Island. He was so kind and the service great.

Stayed June 2014, travelled with friends
Helpful?
7 Thank Ilabrador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 August 2014

On our vacation, we were lucky enough to get an ocean view villa, and the view was fantastic. Each morning, relaxing on the balcony in the sun was a definite highlight of my trip. The room was very comfortable and had everything we needed, and the resort is great in general, but there were just a few issues.

Las Casitas has limited parking, and no parking at all by where our room was located. The nearest lot was pretty small and filled up fast (even though the resort was far from being at capacity). The weird thing was that that lot was connected to another which would be even more convenient, but it was blocked off and completely empty. We often had to park another lot down, which was not an insignificant walk, and not very convenient if you are carrying anything.

The phone in our living room didn't work, as well as the doorbell. These aren't important, but it seems like easy fixes that haven't been taken care of yet. When I entered after checking in, there was a huge clump of hair in the middle of the floor, which was a bit gross. The main issue with our room was mildew smell, a result of the humidity. There was a tiny dehumidifier in a closet, but the issue was that it needed to be emptied every couple of hours because it was so small, and it was obvious that that was not part of the normal checklist of duties for the staff. So, we would do it ourselves, which helped a bit. But if we were out for a while or asleep, the tank would get filled with water and the machine would shut off, so the humidity would creep back in and so would the smell.

This resort has so many wonderful qualities, but just a couple issues keep it from the "excellent" rating.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Jen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2014

We stayed at Las Casitas resort over 4th of July weekend. There was a group of 4 of us. I will say I was extremely disappointed with our overall hotel experience. I read multiple reviews prior to booking the hotel and was confident that the hotel would be fabulous. To my disappointment however, it was not.

We booked our reservations in February through Priceline.com (first mistake). We specifically requested two double beds in our room, understanding that there was no guarantee but assuming our chances were pretty high considering we booked the reservation several months in advance. Unfortunately upon our arrival at the hotel, the front desk clerk notified us that our room only had one king bed and one sofa bed. I expressed my disappointment with this given we had requested the double beds so far in advance, and asked to be moved, but she indicated that they were sold out for the night. She did tell us that rooms would open the next day (july 5) and we would be able to transfer out of our room and into a room with two double beds (which was also supposed to be bigger, as apparently we had one of the smaller rooms). After checking in we made our way to the "garden view casita" which included a view of the parking lot (no view to speak of) and a crowded parking area (which meant we had to park our vehicle several feet away and take a "golf cart" back up to our room). The room was very small and did not even have linens for the sofa bed or enough towels (2 bath towels for 4 people). We promptly requested extra pillows, towels and linens from the front desk. We had to wait 45 minutes for these to arrive.

The next morning we went back to the check in desk to ask to be switched to a different room as per the instructions of the clerk the night before. The manager (Yolanda) advised us no rooms were available and appeared to be accusing us of making this up, as all her staff knew that all the rooms were booked. . She was rude and refused to even look at us when speaking, and instead spoke through one of the other employees. Needless to say we were very upset. We tried to cancel our reservation but we were unable to do so because we booked through Priceline. In essence we were stuck in our tiny room, with one bed, for 2 more nights. We moved on from this only to be disappointed one more time.

The second issue we had with the hotel was the so-called "secluded island" located only "8 minutes away by ferry", as advertised by the hotel's website. My sister, who lives in NYC, wanted to have a beach resort. We were torn between this one and the Gran Melia (as that one has an actual private beach vs. an island) but opted for Las Casitas as the idea of a secluded island sounded more appealing. We made our way down to the secluded island the day after we arrived. The process of getting to the island was more of just a ferry ride, a detail that the hotel does not share with you. First, you have to wait in line to make your way down to the dock area via a cable car. 15 minutes later (depending on the line), you arrive at the dock only to be faced with a second line - for the ferry. We waited in line for approximately one hour while the ferry arrived, unloaded the beachgoers and loaded us in. Once everyone was loaded, we (finally) embarked down to the private island. After a 10-15 minute ferry ride we arrived at the beach. The beach was very crowded, with loud music blasting from speakers from the bar area and the other half of the beach (which appears to belong to someone else) had music blasting from the various boats docked along the shore. Needless to say, not very relaxing. After a thunderstorm moved across our "island" we were finally able to relax for an hour or so as the speakers and the sound systems from the bar area were temporarily out of order. (yay). We made our way back to the ferry when the threat of a second thunderstorm appeared and after another 10-15 minute ferry ride, 15 minute cable car ride and 15 minute walk up to our room., we finally made it back for a relaxing evening with the annoying frogs outside our window. We did not go back to the beach.

The next day we opted for the infinity pool. A much better choice than the beach given the hassle of getting to and from the private island and the long lines. The pool was nice, a bit warm and crowded but overall all better than the beach. It was very windy the day we were there and the staff would not allow some guests (including us) to use the umbrellas. Some guests (I guess depending on where they were sitting) were allowed to.

Overall I would not recommend this hotel. It was extremely crowded, the staff was rude and not helpful and the secluded beach sounds way better than it actually is. I would not return.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
8 Thank Nico8329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensacola
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 August 2014 via mobile

We just got married here, on our private balcony in Las Casitas! It is a stunning property and has so many activities that we stayed a week & never left the resort! Spring for the extra $ to stay in Las Casitas village, get Butler service (ask for José!) & rent a golf cart as the property is huge & beautiful! Can't say enough about the service. Don't miss Palomino Island & you have to kayak to Palominito as well! We were so well taken care of (Max went above & beyond) & we felt like we were so special, even though the resort is very busy. I've always loved this island & these people so much. We can't wait to return!

Stayed August 2014
Helpful?
2 Thank misspensacola1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Fajardo
13.1 mi away
The St. Regis Bahia Beach Resort
26.0 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#7 of 13 in Isla Verde
3,174 reviews
30.9 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 48 in San Juan
6,955 reviews
Show Prices
Show Prices
Show Prices
30.3 mi away
Condado Vanderbilt Hotel
0.2 mi away
El Conquistador Resort, A Waldorf Astoria Resort
29.9 mi away
San Juan Marriott Resort & Stellaris Casino
Show Prices
Show Prices
Show Prices

Been to Las Casitas Village, A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Property: Las Casitas Village, A Waldorf Astoria Resort
Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Fajardo
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Hilton Hotels Direct, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, HRS, Cancelon and HotelQuickly so you can book your Las Casitas Village, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing