We were touring the east part of Uruguay with the family (two adults, two kids). Chuy is always interesting to see with all shoppers on either side of the frontier. But then, unless you go to the Ocean (barra) or the countryside, Chuy is not very nice to stay. So we decided to pick this hotel based on others reviews.
The hotel is right on the international avenue on the Uruguayan side. Rooms are large (we had an apartment with two rooms and the bathroom in between). Beds ok. Breakfast in a large hall in the upper level was decent with choices of pastries and juices.
The very bad surprise came when we were checking out. Hotel says that check out time is 10am and they reserve the rigth to collect another night if you are past 6PM. We woke at 8.30, went for breakfast at 9.40 and then for final city tour - shopping and came back at 11:30. Someone came to our room to ask if we were leaving . We said yes. WIfe and kids took luggage to the car. I went to pay and the receptionist said "Management told me that I need to charge 50% more due to overtime". Overtime for two hours ? She said hotel was busy and this is what she was told to do. I travel more than 40 days per year. Never in my life an hotel was so rude to collect overtime without first calling me. I told her I was shocked. Once again "This is what management asked me to do" was her answer.
On top of the 50% overcharge they would not take credit cards, so there I was collecting money from my wife, my young kids pockets, etc.
When you are in the service industry, you should try that customers come back.
Bad idea to collect more money today and not try to make customers come again.
Avoid and go to Plaza hotel or even better, cross to the Brasilian side.
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- Also Known As:
- Hotel Internacional Uruguay/Chuy