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“Sheraton - better than home!”

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Sheraton Fiji Resort
Ranked #7 of 8 Hotels in Denarau Island
Sydney, Australia
Level 6 Contributor
245 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
“Sheraton - better than home!”
Reviewed 6 April 2013

We had joined the Starwood Preferred Guest program (free) in 2011 and this was our second trip to the Sheraton after two years. I had emailed Scott in advance as I was recovering from complex eye surgery and requested a quiet room. The metered taxi trip from the airport came to F$20.60 (the taxi driver warned us that the trip back to the airport would be an unmetered F$45 with another taxi company - and it was). We were greeted by the lovely Mere who said (to our surprise) "welcome back - we have been expecting you"! It was quite humid and we were provided with a cool refresher towel and a tasty fruit juice while we were booking in. We were also given a 15% discount voucher for the Flying Fish restaurant on our second night. The porter delivered our bags to our room, which to our delight was in the 1600 block on the ground floor with a beautiful ocean view. There was a knock at the door while we were unpacking and there was Mere, who gave us a 'welcome back' hug each and presented us with a chilled bottle of French Champagne! Apart from the tops of some of the palm trees, you couldn't tell that a cyclone had been through only a few months ago - everything was spotless & clean and they had obviously been working very hard to achieve this. For the eight days we were there, our room was usually fully cleaned by the time we returned from breakfast by the wonderful Liviana, who always left fresh flowers on the bed, a hibiscus flower on the bathroom vanity and 2 complimentary bottles of water every day. Breakfast at 'Feast' was always plentiful & fresh and the manager would come around each table and make sure everyone was happy. All staff were very friendly and greeted us with a "Bula" every time, even when just walking past. If I was to suggest anything to the Sheraton, it would be (1) for the Sheraton restaurants to join all the other Denarau restaurants by including the 20% government tax in the printed menu prices and (2) have free wi-fi at least in the reception area (like the Westin does). We had a wonderful time at the Sheraton and enjoyed using the facilities at the Sheraton Villas and the Westin - nothing was too much trouble. As we were leaving, one of the Fijian staff members came up to me, shook my hand and said "thank you for being part of our family - please comeback soon". How do you top that? Well done Scott, Mere and everyone at the Sheraton Denarau.

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank Survey54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 8 April 2013
Dear Survey54,

It was with great pleasure that I read your wonderful review!

I am pleased that you enjoyed a renewing stay with us. It seems that the comfort of your room, the pleasant ocean outlook, our attentive associates and our sumptious food and beverage offerings were just what you needed.

Thank you for your comments and for your loyalty to Starwood and Sheraton Fiji Resort. Your Sheraton family are already looking forward to your return! Best regards, Scott MacDonald
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Traveller tips help you choose the right room.   Room tips (643)
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English first
The Entrance, Australia
Level 6 Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 April 2013

stayed at the sheraton resort nadi and had a great time.good restaurants and good entertainment at the bar in the night .the only thing i can say that was bad was that the bar closed earlier than stated and we felt like kicking on with a few more drinks and more music.

  • Stayed June 2012, travelled with friends
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Helpful?
2 Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 2 April 2013
Dear Mike C,

Bula! Thank you for taking the time to share your experience with us. I am happy to hear you had a great stay at Sheraton Fiji Resort. Thank you for highlighting our food and beverage outlets and for your comments, which will be shared with our management team. We hope to welcome you back again in the future! Best regards, Scott MacDonald
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Sydney, Australia
Level 1 Contributor
2 reviews
Reviewed 2 April 2013

G'day folks , these days it is hard to get a result with which you are happy with every facet of a transaction, "My Fiji" delivered us a great Holiday which was exactly as it was described and was well booked and in a Beautiful Place and we are stoked.

When my wife first found the deal with bonus cruise for 3 days on blue Lagoon cruises , it seemed too good and after looking for a catch we called and booked with a lovely and helpful young lady called Hayley and next thing , everything was organised , right down to a friendly reminders for milestones in the simple booking process .

To the trip itself , everything that was promised was delivered , our upgraded room in a beautiful resort that was well kept and clean, with refreshments on arrival and shell necklaces at the airport to a prepared room with everything else going to plan . Our flights and bookings were correct , and even to the blue lagoon people having our cruise sorted from my first contact with them 24 hours prior to pick up as arranged , we were picked up on time and delivered back accordingly after the cruise . The cruise itself was beautiful, spending a day on a private island doing everything one wants to do in a tropical paradise . The food was terrific and served often and our $100 drink credit was put to good use !!

Thanks to all at MY Fiji , Sheraton Derarau island , Blue Lagoon cruises and the lovely people of FIJI for a holiday that exceeded our expectations !!

Room Tip: upgrade to the Ocean view rooms , block 15 is the furthest from the centre and therefore lovely and...
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  • Stayed March 2013, travelled as a couple
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Helpful?
Thank Bushie-Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 4 April 2013
Dear Bushie Paul,

Thank you for taking the time to share your recent Fijian holiday on TripAdvisor. I am delighted that you had a wonderful stay and we look forward to welcoming you back again soon!
Kind regards, Scott MacDonald
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Brisbane, Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 April 2013

Bula
What a fabulous place. The staff were wonderful and nothing was too much trouble for them. My room had a view of the water and it was lovely to sit there in the afternoon watching the sunset. The room was cleaned and of high quality.
The Flying Fish was my favourite restaurant both for lunch and dinner. For lunch, great to get out of the pool and sit in the area on the sand and eat. I can recommend the lobster for dinner - well worth the price.
I have returned home fully refreshed thatnks to getting inro Fiji time very quickly. The few cloudy days gave me time to sit and read and relax. I would recommend this resort to anyone going to Fiji.

Room Tip: Any rooms are good - mine was in 1400 block so close to lobby and restaurants with an ocean view. Th...
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  • Stayed March 2013, travelled solo
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Helpful?
1 Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 2 April 2013
Dear Diane K,

Thank you for taking the time to share your comments on your recent holiday at Sheraton Fiji Resort! I am pleased that you were able to relax, enjoy dining at Flying Fish Restaurant and watch the sunset from the comfort of your room. I look forward to welcoming you back to our beautiful resort on your next visit to Fiji! Best regards, Scott MacDonald
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New Zealand
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 31 March 2013

We stayed here two nights with our son, partner and their 20 month old. We had two rooms booked one a beachfront suite which was fantastic and the other a beach view room. The only problem we have is we have twice requested a cot on reserving the rooms here and when we arrived to check in at 6 pm at night. It took til 830 for us to get one in the room. A tad disappointing. Then the cot that came was out of the 50s. Disappointing for a 5 star hotel. Have to say apart from that service was excellent

  • Stayed March 2013, travelled with family
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Helpful?
1 Thank suez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 2 April 2013
Dear suez,
Warmest greetings from Sheraton Fiji Resort!
I was delighted to learn that you had a pleasant stay with us, despite the recent rain. As we continue to make improvements to our resort, your comments are important to us and I thank you for your feedback. I do hope you will visit us again! Best regards, Scott MacDonald
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Sydney, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2013

We have been going to Fiji every year for years and this was our first as a family. This was our fifth stay at the Sheraton and over the years you can see it has become extremely popular. We have stayed mostly around the Christmas/New Year period but also in March and May. All stays have been enjoyable, the rooms are as presented in the pics, good service and food. The prices advertised for food and drink are plus taxes which from memory are about 17 percent which is a lot, however with our exchange rate you can nearly halve it.
There were a lot more families this trip, so if that's not your thing I suggest staying at the Westin or an island destination.
Denerau has a lot to offer and is a short trip from the airport which I think is great if you do have kids or want to get the most out of your holiday.
The speed of service has certainly increased over the years, we always ordered 2 drinks at the bar cause by the time you finished the first your second would be ready (this was for anywhere in Fiji not specific to the hotel), but you don't need to do this anymore.
Please remember you are in FIji and not at home, things are a little different and you need to sit back and enjoy the difference rather than gripe over it, your on holiday!

Room Tip: Ocean view, ground floor.
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  • Stayed January 2013, travelled with family
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Helpful?
3 Thank MikaelaMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 2 April 2013
Bula MikaelaMaya,

Thank you for taking the time to share your valuable comments on your recent stay with us and for your loyalty to Sheraton Fiji Resort for so many years. I am delighted to hear that you once again have spent a relaxing holiday with us, and we are already looking forward to welcoming you back again soon! Kind regards, Scott MacDonald
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Sydney, Australia
Level 5 Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 March 2013

This is by far the best resort in fiji!
The rooms are 100% as described, which I loved, beds were comfortable, modern and clean rooms, very secure, rooms were made up every day to perfection. I stayed in an ocean breeze room, which is exactly that, we could sit out on our own private balcony, and look at the water and feel the ocean breeze. It is amazing,

The staff, and Fijian culture in general were amazing, the most down to earth, friendly and helpful people I have ever come across, and I love the little market in the middle of the resort.

The resort itself has so much to offer, the lobby area is gorgeous, with some handy shops, and a great Internet area. He restaurants within the resort at fabulous, especially taste, where breakfast is held daily. At breakfast, they cater to your every need, my mum and I have coeliac disease and they had no trouble understanding, and catering for this, anywhere in the hotel!

The pools in this place are unbelievable! I spent most of my days here, ordering from the swim up bar! The resort also has a very helpful concierge desk, where we booked everything, and all the tours we went on were fabulous, I highly recommend the concierge, and their knowledge! Also, the bula bus that takes you into town is so handy, and goes every 15 minutes!

All in all, I give this hotel a 10/10 for every aspect, I loved it so much I am returning this year.

Room Tip: Ocean breeze rooms are beautiful.
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  • Stayed December 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank naomilou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 29 March 2013
Dear naomilou

Warmest greetings from Sheraton Fiji Resort! It is a pleasure to learn that you had an enjoyable stay with us and that our ocean breeze rooms, resort facilities, services and our team has fulfilled your expectations. On behalf of the Sheraton Fiji team, we look forward to welcoming you back for another memorable holiday! Thank you and best regards, Scott MacDonald
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Additional Information about Sheraton Fiji Resort

Property: Sheraton Fiji Resort
Address: Denarau Island, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Denarau Island
#6 Top resorts Hotel in Denarau Island
#6 Luxury Hotel in Denarau Island
#7 On the Beach Hotel in Denarau Island
#7 Spa Hotel in Denarau Island
#7 Family Hotel in Denarau Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Fiji Resort 5*
Number of rooms: 297
Official Description (provided by the hotel):
The Sheraton Fiji Resort is stunningly situated in the tropical oasis of Denarau Island. Designed with comfort in mind, the 297 spacious guest rooms and suites are beautifully furnished in harmony with the idyllic South Pacific setting. The resort is the ideal playground for vacationers and families to experience an array of dining venues and leisure activities. With its close proximity to Denarau Marina, it has an easy and quick access to the beautiful outer islands, shopping and a vast range of dining experiences. The resort is the ideal backdrop for an unforgettable destination wedding in Fiji or a corporate style event. Starwood Preferred Guest(R) Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Fiji Hotel Denarau Island
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Fiji Resort Denarau Island

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