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“Stunning grounds, restaurants and reception - rooms a let down”

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Sheraton Fiji Resort
Ranked #7 of 8 Hotels in Denarau Island
Sydney, Australia
Level 6 Contributor
112 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Stunning grounds, restaurants and reception - rooms a let down”
Reviewed 30 November 2013

We thoroughly enjoyed our stay at the Sheraton Fiji and found the grounds to be beautiful and very well maintained, the reception area was probably the best in Denarau, and the pool area and restaurants very well presented also. The location was fantastic as it was around the point so the wind off the ocean wasn't an issue (unlike The Westin / Sofitel / Hilton) and there was a small beach front so you could walk straight into the ocean. We also loved that we could use the Sheraton Villas and The Westin facilities as well since they are all owned by the same company.

The one thing that really disappointed us was the rooms. We stayed in an Ocean View Room and were happy enough with the view, but unfortunately the room was not 5 star - more like 3.5-4. The bathroom had obviously been renovated as it was pretty clean and contemporary, but the room felt more like it was out of the 80's. The bed was pretty comfy which was good and the AC worked perfectly.

If the rooms were renovated we wouldn't hesitate to return, but as they stand at present, I would have to think twice about it.

Room Tip: I definitely wouldn't go for the Ocean Breeze rooms - the small additional price of the Ocean Vi...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PlayfulPup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 2 December 2013
Dear PlayfulPup,

I was pleased to hear that you had an enjoyable stay with us and I appreciate your positive feedback regarding our resort grounds, pools, restaurants and location.

Thank you also for your constructive comments regarding our rooms, which will be reviewed by our team to ensure we maintain the highest standards for our valued guests.

I look forward to welcoming you back to Sheraton Fiji Resort for another memorable holiday.

Best regards,
Scott MacDonald
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Shellharbour, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 November 2013

We recently returned from 7 nights at the Sheraton booked through My Fiji.
Fiji is a beautiful place and the Fijian people are very friendly.
We found that at Feast Restaurant it was overtaken with Myna Birds trying to get their beaks and feet on whatever they could.,and flying between couples trying to eat.
This is my only gripe.Get Rid of these sneaky filfthy birds,so everyone can relax while enjoying their meals.We did not eat there much as we are not ones for smorgasbords.We found Chime was quite good and we could relax with a few cocktails and listen to the band.Flying fish was good.WE did not get to Port of Call.
WE found that we could utilize 3 resorts as they were all interconnected,the pool at Sheraton Villas was a lot better and quieter,so we ended up there.We also went to the Westin where we dined and enjoyed cocktails and the fire dance on our last night..Overall we were very happy with the Sheraton ,We thoroughly enjoyed our holiday to Denarau and intend to return in the future

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Axel236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 28 November 2013
Dear Axel236,

I am pleased that you enjoyed our facilities and service on your recent visit to Sheraton Fiji Resort. Your constructive feedback is also appreciated and rest assured we will work to improve the effectiveness of our service delivery to create an even better experience.

I look forward to welcoming you back in the near future for another memorable stay.

Best regards,
Scott MacDonald
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Canberra, Australia
Level 5 Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 26 November 2013

We stayed for a week at the Sheraton Resort in Denarau Island in November 2013. When we arrived at reception we were greeted with a friendly smile and a welcoming drink. Our room was a Ocean View Room which was just lovely, bed very comfortable, room very clean and bathroom stunning.
Unfortunately, the air conditioning was extremely noisy and after 4 days of trying to put up with it & not complaining, we finally asked reception if there was anything they could do to fix it.
Reception were very prompt and sent a technician to work on it however it was still really noisy. We were asked if we would like to move rooms and after a couple of hours we were moved to a Ocean Front Room which was just gorgeous. The air con wasn't noisy at all & the room was just divine!

We were given a voucher with 50% off a meal at the Feast Restaurant but we had to use it the night we came in. What was on offer that night was Seafood Buffet. So we went that night, the meal was ok (nothing to write home about though). Normal price for this meal is $99.00 per head Fiji Dollar (which equates to around $64.00 per head AUD) so thank goodness for the voucher.
We found that all the restaurants were very expensive in the resort.

With the Sheraton and Westin being sister properties, you can utilise any of the facilities they both offer... Some days we ate our breakfast at the Sheraton., some days at the Westin... I think the atmosphere at the Sheraton was nicer, however the Westin has a staff member making freshly squeezed juice (what ever you like) and bottled Champaign which was yummy.

I think what really makes this place is the staff... everyone we spoke to were friendly always greeted us with a huge smile.

Thanks Sheraton for a wonderful experience and romantic holiday in Fiji. We will definitely be back.

Room Tip: Try to get a Ocean Front Room if you can, they are beautiful.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cath K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 28 November 2013
Dear Cath K,

Bula!

Thank you for choosing to stay at Sheraton Fiji Resort and for taking the time to review your recent holiday with us. Your feedback allows us to review and improve our services for the future enjoyment of our guests. I am pleased that our efforts to provide you with a pleasant and memorable experience are well recognised and I will be sure to share your comments with our team.

I look forward to welcoming you back soon, for another romantic holiday!

Best regards,
Scott MacDonald
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Launceston, Australia
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 November 2013

We recently returned from 7 nights at the Sheraton booked through my Fiji. We had vouchers for dinner for the 7 nights of our stay, which was a great way to experience all the restaurants available. Our favourites were the steakhouse at westin, flying fish at Sheraton, and our absolute favourite the port of call at Sheraton, which we saved for our last night, what an experience, silver service dining to die for! The breakfasts were also included at Feast at the Sheraton, this was spoiled every day by the birds, flying around the whole area, something should be done as pretty unhygienic, on the first morning we saw them sitting on the pastries! Needless to say we never had any pastries. We didn't use the Sheraton pool at all, way too many kids around, and it wasn't school holidays either. We usually used the wet edge pool at the next resort, which we loved. A slight criticism is people seem to "reserve" the pool loungers with shade, several times we saw loungers with items placed on them, and no one came to use them for hours, this is not fair, and should be discouraged. We loved the chime area at the Sheraton, but this seems to be a kids club, we were there at 10.45 pm and there were still little kids running around, with no parental control, this would not be allowed in Australia, surely there should be a kids free zone at that time of night. We enjoyed the entertainment area at the westin on subsequent nights, where the music was fantastic, and no out of control kids. We had an ocean view room, which was lovely, upstairs room no 1776, it was closest block to the Sheraton villas, so easy to walk to the westin. We used the balcony to dry washing, which was handy, as to use the laundry service would have been very expensive! The day cruise on the Seaspray which was part of our package was a great day, very enjoyable would recommend to anyone. We thought the prices were expensive at the Sheraton, for drinks and extras but as it is Sheraton were expecting it would not be cheap. If we went again would stay at the Westin, as we spent most of our time there anyway. Had a great stay and it was very hard to leave!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank launcestonlorri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 28 November 2013
Dear launcestonlorri,

Warmest greetings from Sheraton Fiji Resort!

Thank you for taking the time to review your recent stay with us. I appreciate your comments, both the positive and those related to opportunities where we can improve.

We look forward to welcoming you back soon to Starwood Fiji Resorts.

Best regards,
Scott MacDonald
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 November 2013

Before I start the review on the hotel, I have to say Fiji is beautiful and the Fijian people make this one of the best destinations I have ever been to!!!!!!

Having just returned yesterday from the Sheraton Fiji for 10 days as a family of four (2 children aged 14 & 9), I can definitely say we had a fantastic time, our kids absolutely loved it. The hotel was spotless and situated in an idyllic location, (although don't expect clear water in the sea at Denarau).

The staff at the hotel are soo friendly, helpful and honest as were all the Fijians we met. Having the use of the pools at the other 2 hotels (Sheraton Villas & The Westin) was great. Our son also needed to see a doctor whilst we were there and the service from him and the hotel was excellent, the hotel arranged for the medication to be delivered to us within an hour. Having easy access to the Marina is a definite bonus so try and take advantage of a boat trip to the islands (we used Coral Cats who were amazing).

Our only gripe with the hotel was the over the top prices charged for food and drink, for example a bottle of Corona in the supermarkets is FJD$4 but the hotel charges $16. I know you expect to pay more in a resort but I think 4 times the cost is just a rip off (there is also a 20% Government tax on top of this). An average dinner cost was around $200-300 AUD. Our 9 year old also found the kids meals to be tiny and often we ended up paying for an adult meal so the $5 meal deal for kids didn't work for us) I know the hotel is charging inline with other hotels in the resort but I don't think this is a justification, surely cheaper prices means happier guests who are likely to choose The Sheraton over others??? These prices do make it very hard for a family to stay here, The Restaurant at the Golf Club was the only reasonably priced place to eat and the restaurants at the Marina are a bit cheaper.

We would definitely stay here again but would be a bit wiser where we went to eat and drink.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jmhg-Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 23 November 2013
Dear Jmhg-Melbourne,

Warm greetings from Sheraton Fiji Resort!

Thank you for taking the time to write your valuable experience with us and to compliment our facilities and service. We will continuously work on introducing some more creative dining experiences and adding value so that when you return you will have more options.

I look forward to welcoming you back in the near future.

Best regards,
Scott MacDonald
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Mackay, Australia
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 November 2013 via mobile

My partner and I recently stayed at the resort. The view as you walk through reception is amazing and the facilities are fantastic. We got a great deal with Fiji Airways and got golf included. It's a beautiful course and we enjoyed a few games. I must admit I underestimated how expensive food and alcohol costs but then hey, it's the Sheraton. If you go there expecting cheap food and drink you are mistaken, head into the Port and go for the cheaper options like Lulu's or Bonefish. The Bula Bus is great and we used it everyday to go to the Port. We did a fishing charter with PJ's and my partner caught a 3.5 m black marlin. The South Sea Island half day cruise is a great afternoon, highly recommend it for those wanted to relax, snorkel and take in some sun. I must mention how disappointed I was with how rude my fellow Australians are to the staff. It was disgraceful to watch. The Fijians are such lovely people, the farewell song made me cry, it was so beautiful. Thanks for a lovely holiday.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Bel_8282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 23 November 2013
Dear Bel_8282,

Greetings from Sheraton Fiji Resort!

Thank you for your review. I am delighted to learn that you enjoyed your stay, in particular our facilities and some of the nearby island day cruises and fishing charters.

I appreciate your highlight of the hospitality and friendly nature of our team, who strive hard to ensure all of our guests have a pleasant and memorable stay.

It will be our pleasure to welcome you back on your next visit to Fiji.

Best regards,
Scott MacDonald
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Sydney, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 November 2013

We enjoyed a 6 night My fiji holiday at the Sheraton Fiji Resort In November 2013, would have preferred longer. We've stayed in Fiji quite a few times but had not stayed there before. Having a choice between the facilities of 3 hotels (Sheraton, Sheraton Villas and the Westin) meant that one of the hardest decisions was which pool to go to! They were all good, however the pool in the middle of the Villa's (as opposed to the waterfront one) was the best. The adults only pool at the Sheraton wasn't far behind. Breakfast was delicious with just about a choice of anything, however, the omelettes were special. The seafood buffet at Feast restaurant was a bit ordinary with the prawns and oysters tasting bland (perhaps soaking in water too long). More was expected for the price you paid for this buffet. We started out in an ocean breeze room, however with some noisy inconsiderate adults and their children, and smokers on their balcony not caring where they ashed or threw their butts, led us to complain and management were quick to move us. The South Sea island cruise was an enjoyable day with snorkelling close to shore although the coral is suffering. The bula bus $8 FJ for the day is a good option. You can go shopping to the Port during the day and then go back for dinner at night. The Golf and Racquet club across the road is good for dinner with the pizza being a good dinner choice. Would definitely stay at the Sheraton again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HL B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review, 23 November 2013
Dear HL B,

Warm greetings from Sheraton Fiji Resort and thank you for your positive review.

It is wonderful that you enjoyed the benefits of our stay at one, play at all three Starwood Fiji Resorts, and that you particularly liked our pools and breakfast buffet at Feast.

I hope you will choose to stay with us again, on your next Fijian holiday!

Best regards,
Scott MacDonald
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Additional Information about Sheraton Fiji Resort

Property: Sheraton Fiji Resort
Address: Denarau Island, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Denarau Island
#6 Luxury Hotel in Denarau Island
#6 Top resorts Hotel in Denarau Island
#7 On the Beach Hotel in Denarau Island
#7 Spa Hotel in Denarau Island
#7 Family Hotel in Denarau Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Fiji Resort 5*
Number of rooms: 297
Official Description (provided by the hotel):
The Sheraton Fiji Resort is stunningly situated in the tropical oasis of Denarau Island. Designed with comfort in mind, the 297 spacious guest rooms and suites are beautifully furnished in harmony with the idyllic South Pacific setting. The resort is the ideal playground for vacationers and families to experience an array of dining venues and leisure activities. With its close proximity to Denarau Marina, it has an easy and quick access to the beautiful outer islands, shopping and a vast range of dining experiences. The resort is the ideal backdrop for an unforgettable destination wedding in Fiji or a corporate style event. Starwood Preferred Guest(R) Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
Sheraton Fiji Hotel Denarau Island
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Fiji Resort Denarau Island

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