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“Relaxing and enjoyable stay”

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The Westin Denarau Island Resort & Spa Fiji
Ranked #4 of 8 Hotels in Denarau Island
Certificate of Excellence
Reviewed 25 November 2013

We have recently returned from a 7 day stay at the Westin and really enjoyed our time there. The room was clean and the beds really comfortable. Staff very friendly and helpful when we needed anything. Breakfast was fantastic and the restaurants pretty good but it was also easy to get to other resorts, the Port and the Golf Club to have a meal elsewhere. The Golf Club meals were very reasonably priced. Perfect place for a relaxing, pool lounging, cocktail sipping break away.

Room Tip: Our room was right next to the pool with a sea view, this was worth the upgrade. Nice and close to...
  • Stayed: November 2013, travelled with family
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Thank jimnlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this reviewResponded 28 November 2013

Bula jimnlea

We appreciate you taking time to provide us with your feedback. We are delight to read you both had an enjoyable and relaxing stay. Indeed our signature Westin Heavenly beds are very comfortable and our staff are well known for their hospitality.
We look forward to welcoming you back for another rejuvenating stay in the near future.
Be Well
Ravinder

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Reviews (2,536)
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1,499 - 1,505 of 2,536 reviews

Reviewed 25 November 2013

Our stay exceeded all of our expectations in all areas. The rooms, staff, food, service, price, location and quality were all brilliant.
Everyone should stay here at least once.
You will not be disappointed.

  • Stayed: November 2013
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Thank PommyPaul64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

From arrival to departure there was nothing other than excellence and friendliness in our stay at Westin. Room was very comfortable and spacious; staff very efficient and forever smiling; food of very high standard; property beautifully maintained and not a hitch anywhere in our planned itinerary. Immediately on returning home we started talking about when we would go back and that will be in the coming year. We are already telling friends how good it was and giving our recommendation to them to go there.

Room Tip: Ocean view room 2509 on ground floor can be personally recommended. Short walk across the grassed ar...
  • Stayed: November 2013, travelled as a couple
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Thank Donald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

I'm right now living in the resort and this morning we received a note that informed us we would have no aircon for a whole day due to maintenance.........We would arrange other tour if we could receive the note earlier....but sadly we decide to stay in the resort for a whole day so it's unbelievable hot in the guest room......and the bugs is everywhere right now...

Also, we asked for a beer opener like an hour ago, but we still haven't received it.........

  • Stayed: November 2013, travelled as a couple
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1  Thank Pommemushroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this reviewResponded 28 November 2013

Bula Pommemushroom

Thank you for your feedback, unfortunately our utility company decided to undertake maintenance by shutting power to the whole of the West of Fiji at short notice as these are subject to weather conditions. We do apologise for the inconvenience as our back up systems require load shedding to ensure it functions for extended period.

We do hope you enjoyed the rest of your stay with us.
Warm regards
Ravinder

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Reviewed 22 November 2013

Yes, the other reviews are right. The location, ambience and staff are all great. The breakfast is wonderful and the spa massages were a real feature. Dinner at the neighbouring Ports O Call restaurant is just superb. You'll remember the singing waiters and flaming crepes Suzette forever. Also, the introductory PADI diving course is a great way to try scuba.

But do check your bill thoroughly. My family had two rooms and I paid our account in two halves. On the first bill all our phone calls were duplicated, resulting in an overcharge of $135. Likewise, with the second bill we were overcharged for the in room movies and our $1000 food and drink credit was only partly deducted from the total dining bill. The resulting overcharge was $497. This semed more than coincidental. The front desk staff were both quick and happy to adjust the bills when the mistakes were pointed out but there was no apology or embarrassment.

This was disconcerting and very out of step with the rest of the overall experience. I think the Starwood Group should take a very close look at their billing systems and related training for their local staff. Overcharging your customers is no way to get repeat business or positive feedback!

Stayed: November 2013, travelled with family
3  Thank Doug966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this reviewResponded 28 November 2013

Bula Doug966

Thank you for your feedback which is much appreciated. We are delighted that you enjoyed the location, ambiance and the hospitality of our staff. I agree that whilst it is possible for human errors to occur, we must be forth coming in acknowledging and apologising and I will be asking our training department to address this ASAP. I would class this as an isolated incident as our billing systems are very thoroughly scrutinised daily. I do hope you had a great stay and look forward to your return visit.
Be Well
Ravinder

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Reviewed 19 November 2013

We stayed here for 5 nights. Really beautiful location and grounds.
The hotel is typical island style huts. With of course all the modern interiors.
The hotel is situated in the middle of several other hotels. So it is nice to take a stroll to the other venues where you can sit and enjoy a coffee or stay for dinner.
The only annoying thing is that our room was quite a distant from the main hub of the hotel. So if you left your camera behind it was a bit of a trip back to your room.

The staff were very friendly.

Room Tip: Ask for a room closer to the main hub of the hotel.
  • Stayed: May 2013, travelled as a couple
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Thank Jennie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this reviewResponded 20 November 2013

Bula Jennie H
Thank you for taking time out and providing us with your feedback. We are pleased that you enjoyed our service and facilities at the resort.
We look forward to welcoming you back
Be Well
Ravinder

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Reviewed 19 November 2013

Amazing place... First class. The resort was kept very clean, and our rooms serviced regularly and spotlessly. We initially had a problem with our room and were promptly escorted to a new room (not an upgrade) but given complimentary late check out as well as a FJD 200 voucher to the seafood buffet at feast at the adjoining Sheraton. Tom who was the duty manager was polite, courteous , and actually just made our trip so worthwhile ... The staff are awesome.. So friendly and helpful. Tui who was the activities manager was fantastic, wish I was still there and will go back again ...Vinaka

Room Tip: Our package allowed us to have buffet breakfast at the adjoining Sheraton however the breakfast at t...
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RavinderSDhesi, Hotel Manager at The Westin Denarau Island Resort & Spa Fiji, responded to this reviewResponded 20 November 2013

Bula Vinaka Debbie, Greetings from Westin Denarau
We appreciate your feedback and are delighted to have contributed positively to your mum/daughter getaway. Indeed Tom and Tui are great team members. We look forward to welcoming you back for another rejuvenating stay with us.
Be Well
Ravinder

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Denarau Island Resort & Spa Fiji

Address: P.O. Box 9081, Denarau Island North, Denarau Island, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Denarau Island
#4 On the Beach Hotel in Denarau Island
#4 Top resorts Hotel in Denarau Island
#4 Luxury Hotel in Denarau Island
#4 Spa Hotel in Denarau Island
#6 Family Hotel in Denarau Island
Price Range: £116 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Denarau Island Resort & Spa Fiji 5*
Number of rooms: 246
Official Description (provided by the hotel):
The Westin Denarau Island Resort & Spa beautifully reflects Fiji's rich cultural heritage and local style. Offering the finest resort facilities including 246 guestrooms and suites and the award winning Heavenly Spa by Westin, it is a simply stunning resort for your next holiday in the South Pacific. Stay in 1, play in all 3: directly adjacent to The Westin Denarau Island Resort & Spa are the Sheraton Fiji Resort and the Sheraton Denarau Villas. Within the shared complex, guests can enjoy all facilities including the 14 dining venues, 6 swimming pools and the Denarau Golf and Racquet Club. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 
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Also Known As:
The Westin Denarau Island Resort & Spa Fiji Hotel Denarau Island
The Westin Denarau Island Resort And Spa Fiji
Westin Denarau Island
Denarau Island Westin

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