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“Maybe for families, Not for romantics.”

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Shangri-La's Fijian Resort & Spa
Ranked #1 of 1 Hotels in Yanuca Island
Melbourne, Victoria, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Maybe for families, Not for romantics.”
2 of 5 bubbles Reviewed 10 September 2013

My second trip to Fiji occurred as a result of being part of a wedding party.

Upon returning to the land of Bula, we and most of the wedding crew stayed at the Shangri La as it was the location of the wedding.

The Shangri La is certainly a mixed bag when it comes to experience. Some of it will depend on your ability to accept Fiji Time as routine, whereas some of it seems to be a case of staff and services using Fiji Time as an acceptable excuse to simply not do things or failures in the basics of hospitality.

I cannot recommend for staying here if you want some peace and quiet. I imagine if you have children and get a good deal for you all to stay, it would appeal as there's so much for kids to do. If you can't look past gross mismanagement of services, inability to handle concerns, and some attitudes that are passed off as "Fijian" but are actually borderline rude, then shell out some extra dollars and stay elsewhere.

That said, Shangri La is a mid-priced resort, so the standards expected should be much better.

Arrival -

Shangri La is approximately one hour from the airport. There is no free service (or at least none offered to us) from Shangri La which is somewhat bizarre. On my previous visit I stayed at Warwick and was chauffeured to and from. Shangri La will charge you well over $100FJD when a local driver will do it for around $60FJD. Let this be your first lesson - Nothing comes free at Shangri La (and if you think its free, you've probably already paid for it).

Arrival at the resort island is greeted with lush manicured gardens and a golf course, and sweeping views of the ocean and islands beyond. The scenery is truly delightful.

Check in was pleasant, timely (though a non peak period) and soon enough we were whisked away to Room 903.

Room 903 -

Overall the room ticked the box. Air conditioning worked fine. Bed was king sized and comfortable. Television was made some time in the early 90's I think, but I didn't come here to watch television. The ground floor room opened to a garden area with wonderful ocean views... truly very nice.

I found it odd that the bar fridge was empty. We also did not have the stated provisioning of daily water. Whilst small, this is an unacceptable oversight and one I suspect is deliberately employed to only provide if noticed, otherwise it's just another cost saved for the owners.

After one turndown service we discovered blood on the "fresh" sheets. Unacceptable in hospitality.

The bathroom was so-so clean, but they really need a good, thorough going over.

Some parts of the Information Book had been ripped out or torn... surely they could at least ensure the visitor's information is re-stocked!

Facilities -

If you're after a quiet romantic getaway, I recommend getting away from this resort as it is not for you. This is absolutely targeted at families with children, and though there are some "adults only" areas, they are not entirely exclusive from the influence of children.

The main pool and beach area will be clustered with up to hundreds of men and women spread out to allow their kids to have a great time in the water while having a comfortable seat. If you want to be in amongst this, you'd better throw your towel down at the crack of dawn because the under cover chairs are a high prized commodity.

There's an Adults Only pool which is very comfortable and peaceful but somehow the resort has neglected to provide any shade other than what a tree or building provide, which is rather poor.

There's plenty of green ground and even play equipment for kids to use. Lots of activities, too. It truly would be a wonderful place for your children!

There is free Wifi but for the 21st century it has the poorest coverage I've had at a resort recently. There are only a handful of sections that have access to it, and your room won't be one of them. It does however have an ethernet socket, which you could use to deploy your own wireless signal in your room so that you dont have to visit the lobby or pool area to check your social media in the evenings.

For children, there's a recreation room with video games, table tennis, etc. Good for evening fun.

There are plenty of water sports available, too, however under the requirement to gouge you out of every cent, they all come at some sort of cost and maximum timeframes (ie. half an hour), after which you get slapped with "overdue" fees. I find this one of the most bizarre things... especially for basics like snorkel gear or a canoe.

It all adds up to the "three star" feeling.

Food-

Shangri La is one of those resorts where they don't want you to leave to eat, so they provide you with a number of differently named yet rather similarly experienced restaurants.

Breakfast is a mixed bag no matter which place you go to. The Adults-Only Golden Cowrie wins as it is more service-based (as in they do table service for egg orders... which come about 15 minutes later). Coffee is abysmal whether free or 8.50 a pop cappuccinos/lattes. The food itself outside the omelets is average. Bacon is very oily, hash browns are soggy and unpleasant, rubbery pancakes, old tasting french toast and that danish tasted like it was left out from the previous day. If it wasn't for the freshly cooked eggs, this would be a fail.

The main breakfast restaurants and the one by the "Adults Only pool" are both chaos at all times but it's catered for the many children to run amok. The one by the Adults Only pool had regular power outages which meant no toaster or eggs (electric portable stove). The Golden Cowrie is the way to go here if you are travelling without children.

Restaurants must be booked for dinner if you wish to eat between 6 and 8pm, otherwise after 8 we always found a table.

The Beach Bar & Grill is over priced, poorly cooked, flavourless food.

$125FJD for a seafood platter which consists of some heavily fried calamari, overcooked grilled fish, flavorless mussles, and charred to the point of brittle prawns.

$20FJD for a basic salad. $30+ if you want chicken added to it.

$35FJD for a burger.

These prices are extortionate and wouldn't be unbearable if the food was of a rather good quality. But it isn't. Everything tastes old or overcooked or oily. And the staff serving it to you (particularly at the Beach Bar & Grill) act like they don't care... dragging their feet around, never a smile, tired "vinaka"s offered because its part of their requirement...

If you opt for in-room dining, be prepared to wait over one hour for your order. This meant for us the unpleasant experience of cold pizza and inedible, stale fries.

We opted against the buffets and heard that unless you're a kid who loves to eat everything fried, it's horrible at $80FJD per person.

For drinks, it's around $25FJD for a weakly made cocktail which definitely does not have a full shot in it. The mocktails at almost half the price were much tastier.

Again, it's these little things that make a difference and Shangri La should be making the effort to wow its customers, rather than just suck families in with seemingly economical deals and then fail on the quality of food and service at comparatively big prices.

Staff -

I've always found Fijian culture to consist of the friendliest of staff. People who love kids, and who though are relaxed and not as efficient in their ways as what you find in Asia, really do help you unwind and relax.

At Shangri La it's a mixed bag. Terrible service at the Beach Bar & Grill, but rather nice service at other restaurants. Warm and friendly check in and concierge, but management pushing any problems back at you as if you should expect them and deal with them yourself.

Overall I'd say that MOST of the resorts staff uphold that great Fijian cultural element. They are let down by some of their colleagues who don't and make it obvious. Maybe they aren't paid too well for the amount of hours and work they have to do (and they'd have long days handling parents, children and honeymooners at that).


Overall -

We were here because we had the joy of being part of a friend's wedding at the Shangri La. Their wedding was lovely, and the day was wonderful. From the chapel to the reception, we will remember our trip warmly because of the occasion and some opportunities to unwind.

As a facility, Shangri La does not meet the expectations or even the statements it offers on its website.

You will need to overlook a lot and focus on days by the pool soaking up sun to truly unwind.

Food service could be substantially better, and there are some real issues to be addressed when sheets with bloodstains are used as "fresh" sheets.

The resort has become complacent, and it's reflective in many of the reviews. If you've got children and get a nicely priced package, it can be a win. For most other people I'd say look at all your options.

Room Tip: 903 was actually a nice room. If you can, request it and I dare say you shouldn't be disappointe...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Justin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,139)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
NSW
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

We have stayed at The Shangri-La every year for the past 4 years, can not fault anything. All the staff - from the maintaince men right through to the Admin staff could not be more nicer. The meals are brilliant, various restaurants to chose from, Kids are well catered for with Marley the games organiser making sure they have plenty to do during the course of the day.
Rooms are very well looked after, close to Sigatoka so you can go into town for a few hours (although stay away from the fruit and vegie markets unless you have a tour guide with you, we had a pretty bad experience their with the Indians trying to sell our kids jewellery for ridiculous amounts of money). One of those places that you can do as much or as little as you want. Can not wait to go back.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jenni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 September 2013

- Very friendly, warm welcome and lovely staff.
- Great entertainment by watching fijian dancing and shows at 5.30pm everyday
- Beautiful resort, need more shops.. not much to look around. It's more of a lazy holiday..
- 2 x Adult pools which it was great! I don't have any kids so it was great to have it for peace and quiet
- Must go when the weather is hot! Beautiful weather - nice and hot! It rained for the first few days, it was abit boring, had nothing else to do..but managed to get a great weather for the last few days before I went home!
- Food was average, abit expensive
- Service - It's "fijian" time.. meaning half an hour later you get what you want..
- sometimes staff forgets to get stuff for the room eg. hand towels, towels and changing for new glasses.
- wifi - only works in the lobby and the three pool areas. Only using cable (free internet) in the hotel room.
- Beautiful sunset every night..
- dinners, need to book ahead and breakfast buffets - there are two sections - adults only and family only.. staff don't speed up to clean the tables for the next couple/group for breakfast as we wait in the cue.. about 10 min waiting.
- nothing's free here if you want to go on a bike ride or play putt golf or snorkelling.. so there's a small fee to pay. Gym is free..!
- Definitely watch the fire dancing!! it's amazing
- noisy in the hotel rooms.. in lagoon wing

Overall it's a beautiful resort for families and couples who wants to do NOTHING.. and go there when its sunny..

Room Tip: Dont stay in the lagoon wing if you want a quiet sleep.. :)
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Z M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Australia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 9 September 2013

Really loved the shangrila we visited in June for a week and were very happy with our room . we travelled with 2 children aged 3 and 5. we loved having the garden room ground floor so the kids could run straight out on to grass and we were close to pool and beach. The only thing that was a little annoying was that we had to walk a fair way to the breakfast buffet and that there wasnt a real variety in food at dinner time close by. Apart from that there was fantastic entertainment for the children and we loved David who played his guitar at the bilo bar and the cocktails were yummy. my girls still say Kava time now!! We loved Marley who got us all in to beach volleyball!! It was great to go snorkelling off the beach! We also hired the bikes and went for a ride to a local village! The sunsets were to die for! overall an awesome family holiday! Would highly reccomend it!!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MicheleR18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

Excellent resort, excellent service, excellent food and activities. Have nothing but good things to say about this resort and will definitely be going back. Highly recommend this resort to all types (couples, families, group of friends etc.)

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Diana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

We are a family of 5 including a 4, 11 & 15yr old. Great spot for snorkeling and the beach is warmer than the pool! The food and food service though is very, very average. If you don't mind buffet meals for breakfast, lunch and dinner and can tolerate the sometimes rude/unfriendly staff (50% were lovely) then it is a nice retreat for the family with enough excursions to keep you entertained for a week. We would recommend including at least breakfast and dinner in your accommodation package, that way you will get somewhat decent main meals at a reasonable price. Kalevu is meant to be fine dining but is far from it and we would not eat there again. Gecko resort is only a $8FJD return taxi away and the although the place is very average the staff are very warm, friendly and the food is far better at a far better price.

Room Tip: The water can take a long time to warm up in the shower so put the shower on then have a coffee whil...
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  • Stayed July 2013, travelled with family
    • Value
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Murray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

We recently stayed at the above resort in a Premium Lagoon room, which was comfortable with lovely lagoon views. We were a couple and this area is most definitely family friendly, very noisy - if you are looking for a romantic holiday or relaxing holiday I would not recommend the Lagoon are, but if you have small children then its a must.

Room Tip: Don' stay in the lagoon area if you are after peace and quiet, try the ocean view rooms.
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank CMANDMGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Fijian Resort & Spa

Property: Shangri-La's Fijian Resort & Spa
Address: Viti Levu, Fiji
Region: Fiji > Viti Levu > Coral Coast > Yanuca Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Yanuca Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Fijian Resort & Spa 5*
Number of rooms: 442
Official Description (provided by the hotel):
The resort is exclusively located on the beautiful 109-acre private Yanuca Island with its pure white sandy beach and crystal clear, coral rich seas of the exotic Fiji Islands. Only 45 minutes from Nadi International Airport, the island is connected from the mainland by a causeway.A traditional Fijian village is the inspiration behind the layout of the 442-room resort. Every guest room, suite and bure features a private balcony with spectacular views of the Pacific Ocean or the resort’s lagoon. Unlimited wired broadband Internet access is complimentary in all rooms. The Resort offers a range of activities, including water sports, scuba diving and golf, and a popular Kid's Club. A wide range of dining options are available, from Pacific Rim fine dining to informal fun dining at the poolside. Cultural shows highlight Fijian lovo, meke and firewalking rituals, South Pacific and Fijian Fire dancers.CHI, The Spa is a secluded spa village set away from the main resort, and provides the privacy and luxury of the largest Spa villas in Fiji. Four Oceanview and two Rainforest treatment villas feature relaxation areas overlooking either the Pacific Ocean or an exotic rainforest, with private garden patios, outdoor bath tubs, herbal steam room and outdoor showers. ... more   less 
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Also Known As:
Shangri-La`s Fijian Hotel Yanuca Island
Fiji Shangri La Resort
Shangri La Fijian Resort
Shangri Las Fijian Resort
Shangri Las Fijian Hotel
Fiji Shangri La Hotel
Fiji La Shangri
Fijian La Resort Shangri
Fiji La Resort Shangri
Shangri-La's Fijian Resort & Spa Fiji/Yanuca Island

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