Even after we booked, I continued researching the hotel, so I did have a reasonable idea of what to expect. The hotel (I think the first resort known as The Fijian) is large - for my liking, tooo large. If it were only up to me, I would have chosen the Outrigger, but it only had snorkelling available whereas Shangri-la had many water sports which my kids wanted to do and enjoyed. I'm pretty sure the Outrigger would have been a smarter hotel (and it's smaller).
Generally, the hotel is well maintained on a daily basis and clean. No rubbish around the place, paths are clear, gardens and lawns look more than presentable. Beach is as I expected. If you've been out to the outer islands of Fiji, don't expect the same gorgeous beaches, but it's still ok. I also like the traditional look of the hotel (albeit not built yesterday, but prefer this to up to date characterless resorts).
Pool table in the Marlin Bar brings everything down a notch with music unbearably loud. I mean you couldn't order drinks and had to point to the menu with over 40s doing the "nut bush city limits" - yep - you got the picture. Clientele was a mixed bag.
Slowly, parts of the hotel are being renovated with section 34a of the Ocean Wing under renovation as is the Takali restaurant & bar. Obviously this is right at the Takali pool (adults only) but there was no disruption to patrons (or at least during our stay) re: noise etc. You can see that the hotel needs renovating - eg Beach Bar & Grill roofing is shabby and the restaurant could do with a face lift as do other areas of the resort, however, as youre walking along corridors etc, you can see wings of the hotel that have not been renovated by their front door colour - (new ones are a timber colour, old ones have white doors), and given current works happening, they'll get round to it section by section. We were fortunate to have renovated rooms (Reef wing) which were very pleasant - no "wow" factor, but very nice, roomy, lovely view and comfortable bedding. Yes, if I want to be picky, there was a little mould round around shower are? But generally no complaints.
Food - their best food could only be described as ordinary, not up to scratch and accordingly very very overpriced. Drinks too overpriced. Probably everything that one needed for breakfast was there, but by hotel standards, it was very very average. During our stay, between 4 people, there were approx. 8 soft boiled eggs ordered, only 1 of which was soft. My omelette was dry and rubbery. Food all over the resort needs HUGE wake up call, both in standard and pricing.
Service - of course Fijian hospitality is warm, welcoming and they are happy to assist in any way. Having travelled to Fiji many times I am used to "Fijian time". However, there is a limit. Eg. room service of a club sandwich and wedges took an hour. We were by then already "over it". This was not ordered during dinner time but late in the evening on our first night of arrival. Drinks/cocktails took forever to arrive - like 30 min plus. I mean how could they possibly take so long? The waiter (around the pool) went up to one couple/group at a time - took their order - went back to bar - ages later comes out with their drinks - then proceeds to the next. You'd think he'd take several orders at once! Likewise with food which took even longer no matter which restaurant you ate at. Reasonable guests are quite happy to wait extra than usual waiting time - and even longer - but this was ridiculous.
Inconsistency of service - one day there was a waiter by the pool, next day nobody. On the day he is there, he disappears after a while not to be seen again. One day I have face towel, next day no face towels replaced until I asked for them days later. I realise these are rather trivial details to many and I certainly wouldnt mind IF the hotel was rated 3-3.5 BUT it's not.
The above are criticisms, as we did have a lovely time and there are aspects of the resort which make it a great experience. Grounds/views are really lovely. Simply, because of these flaws, it is not a 4.5 star hotel.
Long story cut short. I got sick (very sick) on night 2. Doctor would not let me leave clinic with such low blood pressure and gave me intravenous to rehydrate. Night 4 my husband got sick. Night 6 (last night and due to leave hotel at 5am) daughter sick at 1am.
Despite the day and night of sickness, as mentioned we had a lovely time overall, but there was clearly "something" was going around the resort and, as the patient after my husband went in to see the doctor, she also had the same bug. Talking to others, this became quite evident.
As we could not move a sick, vomiting, feverish etc person, one of us had to stay with our daughter and 2 left as planned. We naturally asked for the best rate for the extra night (after thus far being out of pocket $1200 AUD for the repurchase of one way flights). Shangri-la wanted to charge us $470 plus taxes, totalling around $550 for 1 night. Outrageous, so after negotiations they finally came down to $375 plus taxes totalling $441. Big deal! They had a gun to our heads as we clearly had zero choice. This obviously reflects very poorly on the Shangri-la chain. Given that we were 3 out of 4 people who got sick at their resort (along with others) you would think they would have automatically given a 50% discount and if not for good will and PR purposes perhaps even a FOC night. Shangri-la management suggested we could have brought this bug with us from Sydney - yes, I suppose we have if it weren't for the fact that others were not from Sydne and one woman was from Russia.
Overall and being objective - the hotel was quite nice (if rated properly) BUT sloppy in many ares if it stands to boast a 4.5 rating.
- Official Description (provided by the hotel):
- The resort is exclusively located on the beautiful 109-acre private Yanuca Island with its pure white sandy beach and crystal clear, coral rich seas of the exotic Fiji Islands. Only 45 minutes from Nadi International Airport, the island is connected from the mainland by a causeway.A traditional Fijian village is the inspiration behind the layout of the 442-room resort. Every guest room, suite and bure features a private balcony with spectacular views of the Pacific Ocean or the resort’s lagoon. Unlimited wired broadband Internet access is complimentary in all rooms. The Resort offers a range of activities, including water sports, scuba diving and golf, and a popular Kid's Club. A wide range of dining options are available, from Pacific Rim fine dining to informal fun dining at the poolside. Cultural shows highlight Fijian lovo, meke and firewalking rituals, South Pacific and Fijian Fire dancers.CHI, The Spa is a secluded spa village set away from the main resort, and provides the privacy and luxury of the largest Spa villas in Fiji. Four Oceanview and two Rainforest treatment villas feature relaxation areas overlooking either the Pacific Ocean or an exotic rainforest, with private garden patios, outdoor bath tubs, herbal steam room and outdoor showers. ... more less
- Reservation Options:
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- Also Known As:
- Shangri-La`s Fijian Hotel Yanuca Island
- Fiji Shangri La Resort
- Shangri La Fijian Resort
- Shangri Las Fijian Resort
- Shangri Las Fijian Hotel
- Fiji Shangri La Hotel
- Fiji La Shangri
- Fijian La Resort Shangri
- Fiji La Resort Shangri
- Shangri-La's Fijian Resort & Spa Fiji/Yanuca Island