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“Not what you'd expect from a Shangri-La”

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Shangri-La's Fijian Resort & Spa
Ranked #1 of 1 Hotels in Yanuca Island
London, United Kingdom
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Not what you'd expect from a Shangri-La”
Reviewed 11 December 2013

Basic and in need of some serious renovation. Uncovered electrical wires, roofs with tiles missing, paint peeling off walls...

The rooms are comfy however and the staff very friendly but that's the only positives I can say.

The restaurants have average food and very basic decoration. The main pool is very busy. Our room was a 10 min walk to the main area.

This is mainly a resort for families on a budget.

Room Tip: We were in room 569 which is near a quieter pool but is A LONG walk from the main area
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  • Stayed December 2013, travelled with family
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Helpful?
2 Thank London235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2013

This is not the star rating advertised more like 2-3 star it is very expensive and the food is very basic but the prices are ridiculous. Felt like my family and I was more in a regime than on a holiday the staff were at times arrogant and rude I had cause to make a complaint to the manager regarding the food and the attitude was less than professional. Not sure why this is listed as such a high hotel rating the rooms are basic and the facilities are less than impressive.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
6 Thank Perry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Korolevu
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 December 2013

We had a lovely time staying t Shangri-La for our 25th wedding aniversary. We upgraded to Ocean view for a $30.00 FJD a night and were very pleased with our room and amenities. We ordered room service twice and it was really really good. also all restuarants were good. No issues at all. would stay again in a heart beat

  • Stayed November 2013, travelled as a couple
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Review collected in partnership with shangri-la.com

Helpful?
2 Thank Raenobleadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
87 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 December 2013

This is a fantastic place for a family with younger kids. We have been 4 times with kids from 2 to 10. First off there is a free Kids Club with morning, arvo and evening sessions (evening sessions probably more the 7+ age but other sessions from about 3+), they also do babysitting day and evening at an additional cost (not unreasonable). So you can have fun with the kids but when you and your Mr or Mrs want some down time at a restaurant or bar or ‘whatever!’ you can. The younger teenagers at the resort also seem to be having a good time. This is a large resort with at least five main restaurants. Some are casual and one is long trouser style. With the exception of the main bistro all the food is good. It varies visit to visit so what was good one year becomes a bit ok the next but something else pops up as being good. You can also get pizza and other similar delivered to your room. The buffet breakfast is great and sets you up for the day and with many deals is included free. We have had nothing but good times here. On our last visit the weeks holiday had become 9 days. Other stuff... The Spa is brilliant (my misses had a full day spa treatment there and it took days before she got stressed by the kids), 9 hole golf course isn’t challenging and half sets of clubs available and lessons, Fijian massage down in the huts on the beach... Not for the faint hearted but brilliant.

Room Tip: If you are a family you want the rooms around the lagoon where the main pool is and beach and close...
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  • Stayed July 2013, travelled with family
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Helpful?
2 Thank Seen_my_T_shirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 8 December 2013

This was our first trip to Fiji and we had a great time. The hotel is not 4.5 stars as rated but still nice. Our room had one double bed for my daughter(16) and I and a flip out sofa for my son(18) a single bed would have been better and taken up less room. We went to Sigatoka which is only 15 min away and stocked up on bottled water and snacks, much cheaper there. Next time will take from home as they have limited items. Cadbury share packs cost Aud $12, doritos and pringles $8.00 very expensive. We ate at Tomlu's and Gecko's, much cheaper than resort and food was great. On our last day we had a whole lobster each and it cost $35 Aud. Food and drink prices need to go down if they want tourists to stay at resort.. Fijian people are very polite and friendly. We would love to go again but more prepared next time and perhaps try a different resort. BULA BULA

Room Tip: choose a room on ground level easier for everything especially when you are hot and tired and bringi...
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  • Stayed November 2013, travelled with family
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Helpful?
Thank Trish D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 December 2013

My husband & I stayed at this resort for the second week of our honeymoon after having a week at an island resort in the Yasawas. We loved the Shangri La, we had a ground level room numbered in the low 100's which was perfect, close to the pool, Beach Bar & Grill, other restaurants & shops. Was nice to have a choice of which restaurant to eat at, prices do seem high but that's Fiji dollars. The room was perfect & the bed so comfy! With a fridge in the room we found we could keep some of our expenses down buying our own snack/small meal foods & drinks. Smiles & a welcoming Bula! everywhere you went, a very relaxing stay & helpful staff, which made organising a taxi to Sigatoka or other local towns easy. This is a big modern hotel like resort, spread out over a large area but everything felt handy. Swimming & other water recreation fun was 10/10. We were glad to experience the two different resort styles...which ever one you choose, you won't be disappointed. Will happily stay at the Shangri La again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 December 2013

Even after we booked, I continued researching the hotel, so I did have a reasonable idea of what to expect.  The hotel (I think the first resort known as The Fijian) is large - for my liking, tooo large.  If it were only up to me, I would have chosen the Outrigger, but it only had snorkelling available whereas Shangri-la had many water sports which my kids wanted to do and enjoyed.  I'm pretty sure the Outrigger would have been a smarter hotel (and it's smaller).
Generally, the hotel is well maintained on a daily basis and clean.  No rubbish around the place, paths are clear, gardens and lawns look more than presentable. Beach is as I expected. If you've been out to the outer islands of Fiji, don't expect the same gorgeous beaches, but it's still ok. I also like the traditional look of the hotel (albeit not built yesterday, but prefer this to up to date characterless resorts).
Pool table in the Marlin Bar brings everything down a notch with music unbearably loud. I mean you couldn't order drinks and had to point to the menu with over 40s doing the "nut bush city limits" - yep - you got the picture. Clientele was a mixed bag.
Slowly, parts of the hotel are being renovated with section 34a of the Ocean Wing under renovation as is the Takali restaurant & bar.  Obviously this is right at the Takali pool (adults only)  but there was no disruption to patrons (or at least during our stay) re: noise etc.  You can see that the hotel needs renovating - eg Beach Bar & Grill roofing is shabby and the restaurant could do with a face lift as do other areas of the resort, however, as youre walking along corridors etc, you can see wings of the hotel that have not been renovated by their front door colour - (new ones are a timber colour, old ones have white doors),  and given current works happening, they'll get round to it section by section.  We were fortunate to have renovated rooms (Reef wing) which were very pleasant - no "wow" factor, but very nice, roomy, lovely view and comfortable bedding. Yes, if I want to be picky, there was a little mould round around shower are? But generally no complaints.
Food - their best food could only be described as ordinary, not up to scratch and accordingly very very overpriced.  Drinks too overpriced.  Probably everything that one needed for breakfast was there, but by hotel standards, it was very very average.  During our stay, between 4 people, there were approx. 8 soft boiled eggs ordered, only 1 of which was soft.  My omelette was dry and rubbery.  Food all over the resort needs HUGE wake up call, both in standard and pricing.
Service - of course Fijian hospitality is warm, welcoming and they are happy to assist in any way. Having travelled to Fiji many times I am used to "Fijian time".  However, there is a limit.  Eg.  room service of a club sandwich and wedges took an hour.  We were by then already "over it".  This was not ordered during dinner time but late in the evening on our first night of arrival.  Drinks/cocktails took forever to arrive - like 30 min plus.  I mean how could they possibly take so long?  The waiter (around the pool) went up to one couple/group at a time - took their order - went back to bar - ages later comes out with their drinks - then proceeds to the next.  You'd think he'd take several orders at once!  Likewise with food which took even longer no matter which restaurant you ate at.  Reasonable guests are quite happy to wait extra than usual waiting time - and even longer - but this was ridiculous.  
Inconsistency of service - one day there was a waiter by the pool, next day nobody.  On the day he is there, he disappears after a while not to be seen again.  One day I have face towel, next day no face towels replaced until I asked for them days later.  I realise these are rather trivial details to many and I certainly wouldnt mind IF the hotel was rated 3-3.5 BUT it's not.
The above are criticisms, as we did have a lovely time and there are aspects of the resort which make it a great experience. Grounds/views are really lovely. Simply, because of these flaws, it is not a 4.5 star hotel.
Long story cut short.  I got sick (very sick) on night 2.  Doctor would not let me leave clinic with such low blood pressure and gave me intravenous to rehydrate.  Night 4 my husband got sick.  Night 6 (last night and due to leave hotel at 5am) daughter sick at 1am.
Despite the day and night of sickness, as mentioned we had a lovely time overall, but there was clearly "something" was going around the resort and, as the patient after my husband went in to see the doctor, she also had the same bug. Talking to others, this became quite evident.
As we could not move a sick, vomiting, feverish etc person, one of us had to stay with our daughter and 2 left as planned.  We naturally asked for the best rate for the extra night (after thus far being out of pocket $1200 AUD for the repurchase of one way flights).  Shangri-la wanted to charge us $470 plus taxes, totalling around $550 for 1 night.  Outrageous, so after negotiations they finally came down to $375 plus taxes totalling $441.   Big deal! They had a gun to our heads as we clearly had zero choice.  This obviously reflects very poorly on the Shangri-la chain.  Given that we were 3 out of 4 people who got sick at their resort (along with others) you would think they would have automatically given a 50% discount and if not for good will and PR purposes perhaps even a FOC night.   Shangri-la management suggested we could have brought this bug with us from Sydney - yes, I suppose we have if it weren't for the fact that others were not from Sydne and one woman was from Russia.
Overall and being objective - the hotel was quite nice (if rated properly) BUT sloppy in many ares if it stands to boast a 4.5 rating.

Room Tip: If you're adults only (over 16), the Reef Wing is conveniently located near b/fast and the adult...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank steins002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Fijian Resort & Spa

Property: Shangri-La's Fijian Resort & Spa
Address: Viti Levu, Fiji
Region: Fiji > Viti Levu > Coral Coast > Yanuca Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Yanuca Island
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Fijian Resort & Spa 5*
Number of rooms: 442
Official Description (provided by the hotel):
The resort is exclusively located on the beautiful 109-acre private Yanuca Island with its pure white sandy beach and crystal clear, coral rich seas of the exotic Fiji Islands. Only 45 minutes from Nadi International Airport, the island is connected from the mainland by a causeway.A traditional Fijian village is the inspiration behind the layout of the 442-room resort. Every guest room, suite and bure features a private balcony with spectacular views of the Pacific Ocean or the resort’s lagoon. Unlimited wired broadband Internet access is complimentary in all rooms. The Resort offers a range of activities, including water sports, scuba diving and golf, and a popular Kid's Club. A wide range of dining options are available, from Pacific Rim fine dining to informal fun dining at the poolside. Cultural shows highlight Fijian lovo, meke and firewalking rituals, South Pacific and Fijian Fire dancers.CHI, The Spa is a secluded spa village set away from the main resort, and provides the privacy and luxury of the largest Spa villas in Fiji. Four Oceanview and two Rainforest treatment villas feature relaxation areas overlooking either the Pacific Ocean or an exotic rainforest, with private garden patios, outdoor bath tubs, herbal steam room and outdoor showers. ... more   less 
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Also Known As:
Shangri-La`s Fijian Hotel Yanuca Island
Fiji Shangri La Resort
Shangri La Fijian Resort
Shangri Las Fijian Resort
Shangri Las Fijian Hotel
Fiji Shangri La Hotel
Fiji La Shangri
Fijian La Resort Shangri
Fiji La Resort Shangri
Shangri-La's Fijian Resort & Spa Fiji/Yanuca Island

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