I have booked a double room for 6 nights. The price was pretty good, for a double room ensuite. I would really say that the Hostel is very new, rooms are good. I had a one big bed, pretty comfortable.
The service in this Hostel was completely awful. Just don't book any transfers at the reception. They are slow, unprofessional and rude. They did not explain about the cancellation policy and in the result I lost 35 NZD bucks. The Administrator Darelle Jenkins has been very rude. She did not even try to resolve the matter with my booking. The only thing she does every time is a small nice talk with the men from transportation company. Ohhh Michael...if you need Hugs please come over. That is absolute rubbish. I was sick and had fever. Spent 30 minutes at the reception without any success. All in all, the Hostel need better stuff, well educated and well trained I believe... if you decide to stay don't expect much from the stuff. Although there is a nice big guy who is very helpful friendly and professional. At lest one person in the whole Hostel.
The Yello cubs and transfer services were not great. Pretty slow and with the safety issues. Buses are old, the safety belts were not working. About those facts I have just sent the official complaint letter to the NZ Governmental body. I hope the company would undergo the safety audit soon and services would improve.
all in all, the snowboarding was great with the exception about stay. Better to pay more that safe and have all those matters during your holidays.
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- Also Known As:
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