We were invited by friends who have been going to Glendu Bay for 3 generations so was very excited to check out this idyllic campground.. We turned up to check in and was greeted by a very rude and abrupt woman at the front desk her name was Chris. Chris checked us in an charged us for 15 booked days not 10 that we were staying as circumstances changed and couldn't stay longer I understand in peak time but camp was half empty. The campsite amenities were basic and showers were miles away from our site. My wife fell very ill at 2am and they did not answer the Emergency Phone so had to call an ambulance (at our cost) as we could not get gates open to drive her this is totally unacceptable. Due to my wife's illness we had to leave early so went to check out asked Chris if she would kindly refund us the balance of our stay but she queried if we had even paid I had to prove from my bank account before she would even consider it. Not sure wat kind system you use but with computers u would think we booked and paid for it so it should show up on your system. Chris finally refunded us after we proved had paid. Beautiful setting but after talking to few campers u will not have a lot left if you keep Chris there!! Maybe she should be kept away from customer service.
- Official Description (provided by the hotel):
- A true iconic Kiwi camp on the shores of Lake Wanaka. Stunning location 11km from Wanaka on the road to Mt Aspiring National Park. Only minutes from Treble Cone skifield, Mt Roy and the Motatapu Valley. One hours drive away from Queenstown. Powered and non powered sites available along with rustic cabins, a new lodge sleeping 21 in total (separate rooms sleep up to six) and a fully furnished 3 bedroom house to rent. ... more less