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“Sensational spot”
Review of Edgewater

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Edgewater
Ranked #4 of 20 Hotels in Wanaka
Certificate of Excellence
Sydney, Australia
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Sensational spot”
Reviewed 7 February 2012

This is a senstational spot to take in the beauty of lake wanaka and the amazing mountain scenery. The restaurant is excellent with a great menu, friendly attentive service and superb views across the lake.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 20 February 2012
Dear Paul,

Many thanks for taking the time to share your experience of staying at Edgewater. I am pleased you had a wonderful stay with us and we look forward to welcoming you back again one day soon.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Farnham, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 February 2012

This is a nice hotel with a good location and very nice suites, I can sympathise with 'bearsfolks' review tho', I was probably at the party this reviewer talks about, and have to say I would have been a bit fed up if I hadn't been at the party.
Food was ok, Bar Staff very nice although did find the reception staff not so great,
If this was my Hotel I would definitely change the facade of the hotel blocks as you drive in, they look like Butlins in the 60's with these HUGE numbers on each block.
Only other downside is the hotel is rather isolated, it is a long walk to a bar/restaurant or shop.

Room Tip: The suites are definitely worth the extra
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephenshelford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 9 February 2012
Dear Stephen,

Thanks for taking the time to let us know about your visit to Edgewater. We are pleased you enjoyed your stay with us.

We do have quite large numbers on our accommodation wings which we chose to make it easier for guests to find their way around.

The 15 minute stroll along the lakefront and through the poplars into the heart of Wanaka is enjoyed by our guests and it is only a few minutes drive via road. Edgewater’s lakefront location provides a tranquil, yet accessible haven for our guests (many of whom come from large cities) within easy reach of the boutique town of Wanaka.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lafayette hill, pa, usa
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 February 2012

The Edgewater is a beautiful hotel with spacious rooms and a great view of the lake which is within a minute’s walk for a relaxing stroll. Or you can just chill out in your room or just outside and enjoy the tranquility.
That is, you could do so, unless you happen to be there on a day when there is something going on next door, as there was when I stayed there, in which case the windows in your room will be vibrating from the music, and you will hear the pounding base until 1 am. The front desk made it sound like it was a club or a reception site. There apparently isn’t anything that the hotel can do about it, nor, according to them, is there any point to moving you to another room because they claim that the noise is as bad in every room. As the evening progressed, the sound got louder and louder. The noise was so bad that at night we could hear it over the sound of our white noise machine. At 11:45pm, when we complained again, they offered to find us a room at another hotel—something they did not do when we first complained about at 6pm! The manager apologized for “the inconvenience”. In my book, being unable to sleep because of noise is deprivation of a basic necessity that one expects from a hotel; it is not an “inconvenience”
So much for the “long twilight evenings (to) unwind and enjoy the relaxed atmosphere” advertised in one of the hotel brochures.
It could have been a great stay. So, before you book a room there, enquire about the situation next door, unless you want to relive your days at a Club Med. Unless they fix that, you might as well be staying at a backpacker’s motel—nothing wrong with motels, but you know what to expect when you stay at one.
By the way, if you do decide to stay there, I’d suggest that you pick a room without any neighbors above you—the sound insulation seems to be non-existent.
If the Edgewater had any consideration for their guests they would close the hotel down for the day(s) that this sort of event happens, but their basic attitude, based on our experience, is a complete disregard for their guests’ welfare. This was made most clear to us, when we told the duty manager that they were going to get a scathing review on TripAdvisor, he said, and I quote, “Good luck with the review on TripAdvisor”!

Room Tip: Do not take a downstairs room. Stay away from the left side of the hotel.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bearsfolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 6 February 2012
Edgewater is very sorry for the situation during your stay, preventing you from enjoying a restful night at our usually tranquil location.

The music came from the nearby vineyard as they hosted their biennial music festival. Unfortunately a change in the direction of the wind during the evening accentuated the direction of the music, affecting Edgewater more than we would have anticipated (and we believe further afield in Wanaka). The event finished at 12.30am.

As it was a long holiday weekend, Edgewater was fully occupied and we were therefore unable to offer an alternative room for you. However, given the weather and wind conditions it may not have made too much difference in this particular instance.

Again, please accept our apologies.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vapi, India
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2012

we stayed there for 3 nights... the suite was very big and well equipped.
the restaurant is good... staff is polite and helpful...

only problem i found was they didnt have a elevator to go on the 1st floor, so it becomes tiresome with the luggage... other than that everything was good.

they have a huge lakefront.... so everybody gets their own space.

i am impressed and will definitely go back.

Room Tip: get a room on the ground floor... you will enjoy the lush green lawn and very easy access to lakefro...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pratik06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 6 February 2012
Thank you for taking the time to share your experience of staying at Edgewater. I am pleased you enjoyed our lush lawns and lakefront location. Do come back and visit us again one day soon.

Best wishes,

Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australian Capital Territory, Australia
Level Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 31 December 2011

Booked at the last minute for 2 adults and 3 kids, the 2 roomed apartment was spacious, clean and well serviced.

It doesn’t have a pool, kids were a bit down on this, but tennis, kayaks and location made up for it.

Friendly staff, only small gripe the BBQ;s are a bit small !

Liked Wanaka, liked the resort, will stay again

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 6 February 2012
Thank you taking the time to share your experience of staying at Edgewater. We look forward to welcoming you and your family back here again one day soon.

Best wishes,

Sarah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 December 2011

I've stayed at a suite at the Edgewater many times over the last four years. It boasts delightful views of the lake and the property has a surreal serenity about it that makes me keep coming back. It has a huge lawn fronting the lake and walks and jogs along the lakeside, to the nearby vineyard, boating area or into town are lovely and the path is right in front of the hotel!

This is a place to chill so persons seeking to rush around to tourist traps are better served staying somewhere else.

If its too cool to lounge on the lawn and the well positioned benches, then a favorite spot of mine is in the corner of the room where a full glass panel enables the appreciation of the view in the privacy of the room.

The staff are friendly and helpful and I've come to know several by name. Service is great. It's not the cheapest place to stay but

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 6 February 2012
Thank you for taking the time to share your experience of staying at Edgewater. Edgewater is definitely a great place to chill out and relax. We look forward to welcoming you back again one day soon.

Best wishes,

Sarah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 November 2011

The resort is on the lake front, about 10 mins walk from the town. Our room was away from the lobby and was spacious and quiet. We ate in the restaurant and enjoyed the open fire place. We enjoyed our stay. The staff were friendly and helpful and we felt welcomed.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank world_trip_jc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, 8 December 2011
Thank you for taking the time to tell us about your stay with us at Edgewater. I am pleased you enjoyed yourselves and we look forward to welcoming you back one day.

Best wishes,

Sarah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Edgewater

Property: Edgewater
Address: Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Region: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Wanaka
#4 Luxury Hotel in Wanaka
#5 Romantic Hotel in Wanaka
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Edgewater 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more   less 
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Also Known As:
Edgewater Hotel Wanaka

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