We had one of the best suites regards views of the lake and spaciousness. The weather was superb and the rooms had all the basics but decor and furnishings were a little tired and windowsills were showing the ravages of condensation.. The washer dryer was inadequate as a dryer, needing a long long time. Used line over bath in the end. Notice in the bathroom informed us each unit had its own hot water cylinder therefore hot water was limited. What?!
Bath or shower/ wash up now or once at night.. Really should not have to consider such thing on a vacation in 4*accommodation!
We enjoyed our stay in Wanaka, primarily due to the weather and proximity to the lake, which we walked beside each day but had there not been glorious, hot, sunny weather and beautiful Lake Wanaka I'm afraid it would not come upto the standard of similar classed hotels.
We had booked inclusive breakfast but were embarrassed the first morning being told we had to pay. When we said it was included we were asked to stand aside while a check was made with reception. No apology was given when it was finally sorted. Surely a simple tick next to rooms who have breakfast included would avoid such problems.
. The staff on the whole were pleasant and helpful, the restaurant provided good food in the evening and the breakfast was sufficient. One problem at breakfast was we were expected to use a tea bag and communal hot water flask and milk ewer instead of being offered a pot of tea or coffee at our table. The staff however were very obliging and when not busy provided a pot of tea when we requested .
Toilet seat decided to come adrift on the last day, a Sunday. No maintenance man available ' but as it was unusable a pleasant young man was sent to inspect. I suggested the old standby Duct tape..he went away and returned with a roll of white duct tape, which I think was stronger and of higher quality than the flimsy plastic seat it was to hold in place.
No AC. Very hot at night floor fan helped me but the noise kept my husband awake . We couldn't open windows due to security and insects.
The lounge area was Spacious but very bare, with basic tired, shabby furniture. there were no cushions to LOUNGE on! We used bed pillows. No problem with making do but other much cheaper establishments provided these little comforts to make one comfortable. The balcony was a small size. 2 chairs and an ashtray on the floor. We don't smoke but would have loved a small table to put our drinks on.
It was the lack of these little things that made me think the hotel was resting on its laurels, relying on its award from Tripadvisor, which was displayed prominently in reception, its superb location, lake views, coach parties and weddings and overlooking the small things associated with individual guest comfort.. 4* ??
The standard of the sanitary ware is a whole other issue but I have not come across such poor quality in all the many BnBs, home stays ,lodges etc. It really needs addressing.
No I wouldn't recommend the place to friends until its had a refit and management decides which market it's aiming at.
- Official Description (provided by the hotel):
- Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more less
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- Also Known As:
- Edgewater Hotel Wanaka