My wife and I spent one night here as part of a three week tour of NZ. We'd booked a package so no choice of hotels. We can't comment on value of individual places therefore but we do get to compare and contrast lots of NZ hotels.
We found this to be our worst hotel in NZ. You may think I'm picky when you read the review: possibly, but it was an accumulation of small things that disappointed us. Your experience may be different.
The hotel is a modern (probably recently built) complex out of the main township and away from shops, restaurants, bars, lake etc. I didn't see any other places to eat and drink adjacent to the hotel - and it's too far to walk into town. Hence you can't drink unhless you do it at the hotel..
The units are two storey: each subdivision contains three rooms, one downstairs and two upstairs all sharing a common front door.
What went wrong for us?
When we arrived, they didn't have our booking. Every other hotel in our holiday worked perfectly so I put the mistake down to Mercure: the receptionist herself commented that we were not the first guests it had occurred to that day
We were put in a north facing room - upstairs. The stairs are steep and it was hard work getting the suitcases up and through the two sets of doors. We couldn't do it quietly and nor could our neighbours.when they left early next morning. The design of the rooms means that the noise from multiple doors and staircases is communicated widely. And the car park is gravel - so you get more noise from the cars coming and going therefore. So don't expect a peaceful night.
Our north facing room had a view over the car park: south facing rooms have a lovely view of the snowy mountains and lake. North facing rooms have a balcony and get two chairs. South facing rooms have a table on their balcony. Why so mean with the north facing? Since they apparently don't expect them to be used, why not give you a larger room instead.
When we got in, we found a small room and what seemed to be a nice bathroom. The bathroom looked OK - it had two sinks. But there was nowhere to put down your toiletries. Why not take a sink out and give you a shelf??
The bedroom itself was small and dominated by a large bed. To be fair, the bed was comfortable and everything was very clean. But there was nowhere to put your cases down. So I had to move the two chairs and small round coffee table so I could put the suitcases somewhere - there was no space on the floor. Why not provide a smaller bed and a bit of space???
We decided it would be nice to have a cup of tea. But couldn't see any cups or drink making facilities. They were on a tray in the wardrobe! But you couldn't open the wardrobe doors fully because they banged against the bed - so we had to attempt to tease the drink items out through the gap that was accessible. I was starting to swear.
We put the kettle and cups and tea bags on the desk - the only possible place as the coffee table was nowhere near a plug. But suspended over the desk about 5foot 6in off the floor is the television - a traditional CRT not flat screen - as there's nowhere else to put it. But every time I went past it or tried to do anything with the cups on the desk, I banged my head. And so did my wife. We ended up hanging a towel from it to warn us. Frankly it was dangerous and I left with a headache. I started yelling and continued every time I hit my head - which was often.
Back to the tea making. Need to fill the kettle - but it won't fit under the tap in either of the sinks!!!!! We ended up filling the mugs and tipping them into the kettle. Ridiculous. Imagine the shouts of frustration.
We thought we'd watch a bit of TV and relax - there were twelve channels tuned in, but only 4 different ones. Doh!!!
Eventually bedtime came. But we couldn't draw the curtains fully as the heading tape was damaged and the curtains were falling off the track. But the light coming in was useful, as the bedside light didn't work.
We didn't use the restaurant - we didn't fancy what was on offer and it looked pricey. So we drove into Wanaka and enjoyed the lake.
The receptionist was OK but not especially friendly or helpful. No porters offered so had to carry our own bags etc.
Wifi was free and unlimited. Excellent.
Wanaka is a nice place. The Grand Mercure Oakridge wasn't nice for us. You have been warned.
- Official Description (provided by the hotel):
- Mercure Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more less
- Reservation Options:
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- Also Known As:
- Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
- Mercure Wanaka