A trip to the snow in the middle of winter! "Your Nuts", everyone told us. I wasn't concerned though, as I'd prioritized our accommodation so we would be happy to spend a big portion of our time chilling-out in our very lovely accommodations. I should have headed the warnings! Despite the very attractive surroundings and the chirpy staff our room was not conducive to relaxation, or even spending too much time there. On arrival the apparently friendly staff told us to take our own bags around to our room on the other side of the property. And what a immaculate well-presented room it was BUT, it was so cramped it was borderline claustrophobic: one window looking out to a building site (an extension to the hot-pools). There was a TV that was fixed to the wall on such odd angel, you couldn't view it from the only chair on the other side of the room. When we went out the following day and all the subsequent days of our stay, we would come back around 2.30, 3.00pm thinking we could have a swim and a snooze before thinking about dinner, but sadly the room was never serviced before 3.00 - 4.30pm. No afternoon naps for us. Instead, we watched TV whilst waiting for the service staff to knock on the door. And I notice another reviewer said they used the hotel shuttle to go into town but when we rang the office to find out what time the shuttle left, we were told there wasn't one! Four mornings walking into Wanaka township and one expensive taxi ride back on the day we just couldn't face walking anymore. Oh well, we needed the exercise.
A relaxed snow-boarding type of vibe has rubbed off on the staff and I congratulate them for remaining cheerful when things were less than perfect. On our last day there we decided to take a final relaxing hot-swim but noticed the pools (including the tubs that were available) were decidedly tepid. On getting out and telling the staff it was too cold for us, they realized they hadn't turned the heating on.
Overall this place has so much going for it but it's such a shame it's being let down by the details.
- Official Description (provided by the hotel):
- Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more less
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- Also Known As:
- Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
- Mercure Wanaka