Stayed for one night of our Otago tour, and felt very let down. On checkin, we were told the restaurant is closed and only serving bar snacks, really disappointed as we were tired and just wanted a meal in the hotel instead of driving into town.
Booked a one bedroom apartment and while the apartment itself was clean enough, the balcony was disgusting. The table and chairs were covered in spider webs (not just a couple, but entirely covered, so much so, my husband used a towel to wipe the table and chairs down we wanted to sit in). The complete outside was poorly cleaned. Does housekeeping not bother with the outside of the property?
There was no remote for the tv in the bedroom and no bedside lamps to dim the lights at nightime, just glaring overhead ones.
Was very sad that I prepaid the full rate prior to arriving, as I would have turned around and left.
I rated this as an average, as the room itself was clean and well stocked with everything you would need. It's a shame that once you left the room, everything went downhill.
- Official Description (provided by the hotel):
- Mercure Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more less
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- Also Known As:
- Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
- Mercure Wanaka