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“Underwelming”

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Mercure Oakridge Resort Lake Wanaka
Ranked #13 of 20 Hotels in Wanaka
Wellington, New Zealand
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Underwelming”
Reviewed 27 April 2014

Stayed for one night of our Otago tour, and felt very let down. On checkin, we were told the restaurant is closed and only serving bar snacks, really disappointed as we were tired and just wanted a meal in the hotel instead of driving into town.
Booked a one bedroom apartment and while the apartment itself was clean enough, the balcony was disgusting. The table and chairs were covered in spider webs (not just a couple, but entirely covered, so much so, my husband used a towel to wipe the table and chairs down we wanted to sit in). The complete outside was poorly cleaned. Does housekeeping not bother with the outside of the property?
There was no remote for the tv in the bedroom and no bedside lamps to dim the lights at nightime, just glaring overhead ones.
Was very sad that I prepaid the full rate prior to arriving, as I would have turned around and left.
I rated this as an average, as the room itself was clean and well stocked with everything you would need. It's a shame that once you left the room, everything went downhill.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JustMarriedWtgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 29 April 2014
Thank you for your feedback. We apologize that we did not meet your expectations and have taken your comments on board in our endeavor to provide the best service for our guests. Our restaurant does close on certain nights but our bar meals are still available for purchase. We recently had a large storm pass through Wanaka and while this is no excuse for untidiness outside the rooms, some areas to longer than usual to attend to. We do provide remotes with all our T.V's and we have spoken to our housekeeping staff to ensure that none are missing, we are more than happy to resolve any issue like this during your stay. We take heart that you enjoyed our room cleanliness and facilities. Once again thank you for your feedback and we wish you all the best on your onward travels.
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942 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
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English first
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 April 2014

Just an overnight stay, but amazing.
Got upgraded to a one bedroom apartment, with amazing view from balcony.
Made excellent use of the amenities (gym, pools, hot pools and restaurant)
Very friendly staff.
Very neat room.
A bit of a drive (5 minutes) to Wanaka, but we literally just came and left with a late check out.
Would definitely go out of our way to stay here again

Room Tip: Be aware the rooms not at the 'front' will have impaired views.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 29 April 2014
Thank you for your review. We are delighted that you enjoyed your stay with us especially our nice views, great facilities and friendly staff. We appreciate your recommendation to other travelers and we look to seeing you again on your next visit to Wanaka.
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Brisbane, Australia
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 April 2014 via mobile

We stayed in a studio apartment unit for one night and it was lovely. Spacious room with a comfortable bed and sofa, and a modern bathroom with an amazing shower! Town centre was a short drive (3 minutes) down the road. Just be aware, a lot of restaurants require bookings!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MRC-WJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 21 April 2014
Thank you for your feedback. We appreciate your time taken to leave your feedback and thank you your comments regarding our spacious, comfortable rooms along with modern bathrooms.
Once again thank you for your review and we wish to welcome you to stay with us again on your next visit to Wanaka.
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Hobart, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 April 2014

I love it here. We stayed in winter, so it was lovely coming back here after skiing and being able to use the hot spas. The apartments are fantastic, with a decent kitchen for meals and a great balcony for an evening drink.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hobartite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 21 April 2014
Thank you for your review. We are delighted that you enjoyed your stay with us especially our great apartments and fantastic facilities. We hope to see you again on your next visit to Wanaka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2014

This was a return visit for us and, happily, we were upgraded due to a fault with our room telephone. The suite into which we were moved was delightful in every way and we would love to go back there on a future visit to NZ. Housekeeping and restaurant staff were friendly and helpful. The apartment was clean and comfortable, well appointed, with a mini kitchen and a small laundry. Gardens are nicely laid out. The situation of the spa pools which necessitates bathers making their way to their accommodation through the bar area, leaving wet prints (highly dangerous - we saw one "slip") would be my only criticism.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank h0lidaystay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 13 April 2014
Thank you for your feedback. We are delighted that you enjoyed your stay with us especially our friendly and helpful staff, and clean, comfortable and well appointed rooms. Regarding your comment regarding pool users travelling through the bar area, we do not encourage pool users to walk through the bar and this is not the primary entry and exit, we have put up more signs to discourage guests from doing this and to be more considerate to other guests. Once again thank you for your feedback and we hope to see you again on your next visit to Wanaka.
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Durham
Level Contributor
262 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 9 April 2014

The complex is out of town but we had been driving all day and just wanted to park the car, get a shower and have dinner. This place fitted the bill for us. We were given keys at reception and I felt a little disappointed when we drove past some lovely looking buildings to a single storey row of " tin sheds". We could park directly outside and the interior was fine. We had no view at all as we were on the ground floor but we had patio doors which opened onto a grassed area where we sat and had our coffee. Beds were comfortable and bathroom was warm with a large bath. We ate in the hotel and they were very accommodating regarding changing chips for vegetables etc . Was fine for an overnight stay.

Stayed March 2014, travelled with friends
Helpful?
2 Thank Northerntraveller59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 10 April 2014
Thank you for your feedback. We appreciate your time taken to leave your comments and are pleased to see that overall you enjoyed your stay. Thank you for your comments comfortable rooms, nice bathrooms and evening meal at our restaurant Jacobs Grill. Once again thank you for your feedback and we appreciate your recommendation to other travelers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Oakridge Resort Lake Wanaka

Property: Mercure Oakridge Resort Lake Wanaka
Address: 20 Studholme Rds, Wanaka 9381, New Zealand
Region: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Wanaka
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Oakridge Resort Lake Wanaka 4*
Number of rooms: 173
Official Description (provided by the hotel):
Mercure Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more   less 
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Also Known As:
Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
Mercure Wanaka

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