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“Good for an overnight stay”

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Mercure Oakridge Resort Lake Wanaka
Ranked #13 of 20 Hotels in Wanaka
Gymea Bay
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good for an overnight stay”
Reviewed 6 June 2014

Checking in was easy and pleasant. We had a comfortable room, although no view. Some of the other family rooms would have beautiful mountain views. It was a Monday night so the menu at the little dining room was limited but we had the most delicious seafood pizza I can remember in a long time. The staff were lovely and we had a very pleasant time. Free Wi-Fi in the lobby was also appreciated.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GymeaBay_SydneyRaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 10 June 2014
Thank you for your review. We thank you for your time to leave your comments and are glad that you enjoyed your stay with us. Thank you for your nice comments regarding your evening meal, comfortable room and friendly staff. Once again thank you for your review and we hope to see you again on your next visit to Wanaka.
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937 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
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  • Chinese (Simplified) first
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English first
Christchurch, New Zealand
1 review
Reviewed 4 June 2014

just came back from Wanaka for a business trip, stayed 1 bedroom apartment at Oakridge Resort like usual, great food, nice hot pool, friendly hotel people and a tidy clean hotel room, feel relax after a day work and drive, great views outside window, strongly recommend for others who will travel to Wanaka.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerry w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 10 June 2014
Thank you for your review. We appreciate your time taken to leave your feedback and are very glad that you enjoyed your stay with us in particular our clean rooms, friendly staff and great food. We appreciate your recommendation to other travelers and we hope to see you again on your next visit to Wanaka.
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Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Had a wonderful stay. Chose the 1 bedroom apartment and was not disappointed had a lovely view of the moutains. The staff were friendly and attentive nothing was too much trouble. The restaurant had a cosy atmosphere and service was also good. The hot pools were a great escape from the cold weather. Would reccomend for families or couples.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jk8954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 10 June 2014
Thank you for your review. We are delighted that you enjoyed your stay with us especially our great views, friendly staff and restaurant atmosphere. Also thank you for your comments regarding our fantastic hot pools facility and we appreciate your recommendation to other travelers. Once again thank you for your feedback and we hope to see you again on your next visit to Wanaka.
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Kerikeri, New Zealand
Level Contributor
161 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 29 May 2014

This establishment looks grand on the outside, and we were excited about staying here, on entering the room,, we found stains on the wall, entering the bathroom we discovered the toilet hadn't been cleaned, it was disgusting. A cleaner came to sort it out....with one cloth, no cleaning agents .....we were blown away. If we hadn't been so tired we would've checked out straight away. This would be the worst place we have ever had the misfortune of staying in.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank misfortune2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 3 June 2014
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unclean toilet and this will not go unnoticed we have immediately spoken to our housekeeping and this absolutely unacceptable. We will be taking further action if there is a re-occurrence of this issue. Please rest assure this is not up to our standards and actions are currently underway. Once again thank you for your feedback and we wish to invite you back to the Oakridge Resort so we can remedy your experience with us.
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Travellers are raving about these Wanaka hotels

New Zealand
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 May 2014

Wanaka is a wonderful place. We stayed with overseas friends for a week, at another Wanaka resort (same price) just prior to spending a few more days at the Oakridge. There was just no comparison between the 2 accommodations. Our Oakridge room(floor) was sadly unclean and it would have taken weeks of neglect to get in the condition it was in. We arrived later than 4pm. 'Cleaners' were still in our room at this time. We didn't enter as we could see the state of the floor from the doorway, so we said we would go into town so they could finish their work. On return - floor was still filthy. Grime built up all around edges and places where people don't usually walk. Then I checked Tripadvisor. I see that Manager Melanie H answers all reviews, so next morning I went to see her direct, to be told by a very nice Receptionist that Melanie does not work on site, but at another resort, no where near Wanaka. We talked amicably about our problem and the Receptionist asked me to report back to her next day if the job was still not done. On return - floor was still filthy, no attempt had been made to clean it. A quick swab on the floor with a damp tissue, left the tissue black. There is no excuse for being this unclean Melanie. It is obvious to see why this hotel is so close to the bottom in the review list. The 3 Hotel employees we did meet in the Reception area were excellent. We did not use any other facilities in the Hotel, because we had no confidence in cleanliness. We went out to enjoy ourselves at more cared for properties.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flutterbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 3 June 2014
This guest did not stay with WHG Grand Mecure Oakridge Resort. We have contacted TripAdvisor to let them know that this review is posted to the wrong location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch
Level Contributor
125 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 May 2014

Checked in and was given a room in the new section. What a disappointment. Although the Hotel was not full our room was as close to Harry Potters under stairs cupboard as you could get. Very small with no view at all. Miss matched glasses and crockery completed a bad first impression. This unit at least had a flat screen TV but it was off centre in the corner so viewing was not easy. The remote batteries were flat as per my last stay also.
Staying on a Monday night requires a car also as the dining room only has limited choices on Mondays. We paid $140.00 plus $2.10 credit card surcharge for the night however had we booked that day the rate was only $125.00 !!!

There are better value properties to stay in in Wanaka.

Room Tip: Make sure you have your own transport as its a long walk to town.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seaoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, Guest Relations Manager at Mercure Oakridge Resort Lake Wanaka, responded to this review, 29 May 2014
Thank you for your feedback. We apologize we did not meet your expectations and take your comments on board and will work on ways to address your concerns raised. We have spoken to our housekeeping team regarding mismatched cutlery and checking remote batteries. We are more than happy to address any issues like this immediately during your stay but we do take measures to prevent such occurrences and will work on improving these. We are currently undergoing considerations for new T.V's and your comments regarding placement will help in this. Once again thank you for your review and we we wish you all the best on your onward travels.
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Additional Information about Mercure Oakridge Resort Lake Wanaka

Property: Mercure Oakridge Resort Lake Wanaka
Address: 20 Studholme Rds, Wanaka 9381, New Zealand
Region: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Wanaka
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Oakridge Resort Lake Wanaka 4*
Number of rooms: 173
Official Description (provided by the hotel):
Mercure Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more   less 
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Also Known As:
Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
Mercure Wanaka

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