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“Poor Service, Great location”

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The Z Hotel Zanzibar
Ranked #1 of 17 Hotels in Nungwi
Certificate of Excellence
Hampshire, UK
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Poor Service, Great location”
Reviewed 28 August 2011

Great beach, sea and pool. The Hotel is all style and no substance having fancy IPOD docks that due to the frequent power cuts the time flashes contiuously and has to be re-set, has fancy TV sets but has very noisy overheating fridges. The rooms are reasonably clean, towels are not luxury, however bedlinen good. The main restaurant is slow at breakfast (waiting an hour for pancakes) and slow for a la carte. However on the theme evenings the food was good and given that it was buffet service all was a success. The top (lunch/snack) restaurant is much more consistent and better. The pool loungers are again very stylish but one of the most uncomfortable pieces of furniture I have ever come across. We opted for the beach where they were much better.
The Hotel basically needs to train it's staff in knowing the menu, being efficient and they will go along way further to improving their reviews. They need to be more customer focused and forget some of the style, as we all know, however fancy something is, if you dont have good service it is pointless.
Zanzibar is very tropical but unfortunately full of flies and waste fill dumps (one very close to the hotel). You cannot walk to the village of Nungwi from the hotel without a guide, why is that? The hotel security is very good and you can sit on the beach without being bothered by salesmen.
I hope that the hotel takes note of these comments and tries to improve on it's customer service and comfort. It has the chance of being a very good hotel given it's location.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank princey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
York, United Kingdom
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2011

I stayed at the Z hotel with my friend in July 2011 after climbing Kilimanjaro and going on a safari. It was just what we needed after a busy few weeks in Tanzania. We had the lovely surprise of being upgraded when we arrived at the Z (although I don't think this is normal - our agent had doubled booked the room)! This probably made our stay all the more special - we had one of the seafront cottages which was simply stunning. The beach at the Z hotel is lovely - pure white sand and delicious turquoise waters with lots of Dhows sailing past. The pool at the Z is an infinity pool and particularly at sunset, looks beautiful. The small details at the Z really make for a special stay including an ipod docking system in the rooms, designer furniture, thick towels, fresh flowers in the room and a flat screen tv built into the gorgeous 4 poster bed. We enjoyed eating at both of the restaurants at the hotel, although the cocktails were a little unpredictable! Overall, a special hotel that we had a wonderful time at.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
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Helpful?
1 Thank Englishdelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 August 2011

The Z Hotel was our final destination on a long trip through East Africa. It was also the hotel we were most excited about after having viewed their website. We were disappointed that it did not live up to our admittedly-high expectations.

It is a beautiful hotel. The grounds are exquisite (and exquisitely-kept), the view is outstanding (though be careful of the "Ocean-View Room", as some views are seriously obstructed), and the decor and fixtures in the rooms are luxurious. The infinity pool is serene, as is the open-air covered reading room. It is also one of the few places we visited in Africa that had air-conditioning.

The little things are where the cracks show through. The bar's stock was so low that we were rejected three times before we finally ordered a drink that could be made. In the rooms, we sometimes got fresh shampoo, and sometimes not. The towels were sometimes not changed when we wanted them changed... and sometimes were changed when we would have kept them an extra day. Sometimes they were replaced without removing the old towels, which is a minor incident except that the rooms are very small and prone to clutter. They have modern iPod docks with clocks in each room, but they don't put the battery backup in these, so the clock resets daily when they switch back and forth from generator power. They provide instant coffee at breakfast instead of fresh-brewed, despite the fact that Tanzania produces some of the best beans in the world. They advertise free internet access throughout the grounds, but it did not work throughout our five nights at the hotel. These may be nitpicky items, but they are the sort of thing that are keeping the Z Hotel back from being a truly world-class resort.

The restaurant is hit-and-miss, at best. We had a tasty lunch, but breakfast ranged from poor to adequate, including once when we waited 45 minutes for eggs, and then had to send them back because they were so poorly cooked. Our first night's room service had the potential to be delicious, but took so long to arrive that by the time it did, the meal was tepid and the ice-cream-topped dessert was a soupy mess. To top it off, everything on their menus is listed in US dollars, which deftly hides the fact that prices are about 50% higher than most of their nearby competition!

During our first 24 hours at the hotel, our room's power cut out multiple times due to a faulty circuit-breaker, and we had to phone each time to have the breaker reset. The air conditioning, of course, failed as well, leading to an extremely hot and muggy night. To their credit, the management was very apologetic about all problems, providing us with free snacks and drinks, and even refunding our first night's payment for the air-conditioning problem. Still, we would have much preferred to have had an exceptional experience rather than an extra $200.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank mpotechin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medfield
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 August 2011

We stayed in Z Hotel for 4 nights in late July 2011, after 5 days of safar. The hotel met all our expectations and more! It has a breathtaking view of the ocean and was rated by my teens as the best beach ever (Z has the nicest beach in the area - none of the beaches at the other hotels were as good). At high tide,the water is literally at your door step letting you have about 4 hours to enjoy a good swim; the rest of the time it is not deep enough to swim but is a feast for your eyes while you sit on the sand with your book. The infinity pool was amazing and a quiet relaxing reading area with amazing views especially at sunset.

We stayed in the sea view room which was very reasonably priced and had a fabulously big balcony and room. The three kids had a garden view double but Julie very kindly added a third bed for no extra charge. There was little moving room but that did not really matter as the room was only used for sleeping. The TV had a good selection of movies for those lazy afternoons and Wi Fi worked great and was free.

Breakfast had a big selection of hot food, cereals and fruit and was good. The terrace restaurant was good for fast food. We recommend the Langi Langi for dinner; it has local spicy food which makes for a pleasant change . There are also a lot of food options around.

Most important of all is the quality of the management: friendly, helpful and very pleasant to deal with. Julie, the manager, is great - hands-on, courteous, flexible. We highly recommend this hotel for its location and price. It was the perfect end to our vacation.

Room Tip: Speak to Julie!!!
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 August 2011

My family stayed here in July 2011 in 2 double sea view rooms, 18 and 21 they overlooked the infinity pool and sea, after a week in the Kruger National Park. It was all we needed after game viewing for a week . The location is wonderful despite the 7 minute journey from the nice tar road down a pot holed dirt track to the hotel's gated courtyard. We were met with cold drinks and face cloths to refresh ourselves and after the chaos of Zanzibar airport we needed it.The hotel is lovely,rooms are clean and modern and have flat screen TV's in amongst the mosquito nets of the four poster beds, iPod docking stations , hair dryer and kettle.There is also a free safe and a laundry service which we used. So they really do think of everything. The staff are wonderful, they can't help you enough and are very friendly and it's not just because they want a good tip because you leave your tip in an envelope provided in your room at the end of your stay. We didn't sit by the pool preferring to sit on the sun beds provided on the beach , there is a small private area where you aren't bothered by the " Beach Boys" although we didn't find them a problem even when we ventured out of our "bubble". It took us a few days to feel comfortable enough to leave the hotel but when we did venture out we felt quite safe and had our dinner at Langi Langi 2 nights which was lovely, Rasta Chef is amazing, as is his Zanzibar curry, and you take your own alcohol. The food at the Z hotel is great, breakfast was lovely overlooking the sea and you can make use of the pool bar for food which we didn't do until our last day, but you can have your lunch brought right onto the beach for you if you don't want to miss any sun.We also had a barbecue on the beach with local singers,dancers and acrobats performing for us which was lovely as there isn't much to do in the evening. The reading room is good with free internet which is a nice touch. All in all a perfectly lovely hotel which I would happily go back to.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank howie_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2011

We stayed here for a week in October 2010 while we were on honeymoon. It's a really lovely hotel with a nice beach and pool. You can swim in the sea at any time of day which I know can be an issue on other parts of Zanzibar.

I also liked that location-wise the hotel is very close (2 mins walk) to plenty of other restaurants and bars.

The one thing I would say is that if you are booking a snorkelling trip don't do it with the office in the hotel. All the places along the beach will book places on the exact same trip but you will pay 2 or 3 times the price. Wasn't a huge amount of money but it's the principle I suppose!!

Otherwise everything was great - service, food, aesthetics. All in all we had a great stay.

  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AoifeRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2011

we have just had ten nights at the z hotel . it was perfect in every way . the staff are so friendly and cant do enough for you . . the hotel is stunning and is right on the beach , the rooms have every thing you need and are really clean and comfortable . the food in the hotel restaurants is very good, and they also do beach barbeques which are excellent . we would recommend this hotel and will definatly return, it was the best hotel that we have stayed in, and nungwi is a perfect beach location holiday.. we read all the reviews and looked at the vidio and photos of the z befor we went and it is just as you see it . if you are looking for the perfect hotel this is it ..

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sophiesongoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Z Hotel Zanzibar

Property: The Z Hotel Zanzibar
Address: PO Box 4807, Nungwi, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Nungwi
#1 On the Beach Hotel in Nungwi
#4 Romantic Hotel in Nungwi
#9 Family Hotel in Nungwi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Z Hotel Zanzibar 4*
Number of rooms: 39
Official Description (provided by the hotel):
This chic, boutique hotel located on the northern tip of the Island, blends contemporary design with traditional Zanzibari features to create a unique, cool and relaxing environment. Set in a lush tropical garden with direct access to white powder beaches and the Indian Ocean, the Z hotel has been finished to an extremely high specification. Each room has floor-to-ceiling glass doors leading onto a balcony, which looks out across the crystal blue ocean. ... more   less 
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Also Known As:
z Hotel Nungwi
The Z Hotel Zanzibar Zanzibar Island/Nungwi

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