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“What a Pleasant Stay” 5 of 5 bubbles
Review of DoubleTree by Hilton Resort Zanzibar - Nungwi

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DoubleTree by Hilton Resort Zanzibar - Nungwi
Ranked #8 of 17 Hotels in Nungwi
Certificate of Excellence
Midrand, South Africa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“What a Pleasant Stay”
5 of 5 bubbles Reviewed 14 May 2014

We visited Zanzibar ( Double Tree Hilton Resort) between 15th to 22 March. Although I read some bad comments regarding the hotel we still decided to take up the challenge. We really was surprised with the service we received at the hotel. The Hotel Manger himself ensured that we been upgraded to the rooms right on the beach. I really think the bad comments regarding the swimming pool tiles which come loose is a bit unfair - Although the swimming pool needs maintenance anyone in his good mind can see that if you start refurbishing the pool you can just as well close the resort during an off-peak period. Management tried their best to make the evening dinner some thing really special.
1 bad comment that has nothing to do with the hotel is the hawkers (not allowed on hotel premises) which are making a nuisance of them self and don't accept no for an answer.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
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English first
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

Wow wow wow...We just LOVED our week at Double Tree! We were a family of four, with 2 teens.What an amazing setting, right on the water at high tide and beautiful walking/running/playing beach at low tide.The Staff could not have been friendlier, more hospitable and of better service (10 STARS).It's right next to the fishing village so there was always a flow of happy activity...the fishermen fixing their nets, bringing in their catch, the women carrying buckets and children playing when not at school.
We were grateful for the fresh air-conditioned rooms to escape the heat from time to time, when not basking under the African sun, or lying under our thatch umbrellas...taking in the scene. We had the most awesome sunsets...right in front of us each evening! There was plenty to do and explore...for our active kids.The food was delicious...we enjoyed the variety of flavors from African, to Indian to Arabic dishes.It would be worth it bring your own snorkels and goggles to go off exploring right in front of hotel, but they do provide them when you go on a snorkeling trip.Unfortunately we did not get to try out the spa...ran out of time!
We feel so grateful to have stayed at Double Tree and would highly recommend it to honey-moon couples, singles and families!!! The Hutchies from Cape Town

Room Tip: We would recommend the sea facing rooms...but even the pool/garden facing seem great. The hotel is n...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hutchies2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos, Nigeria
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 8 May 2014

Management does not have a clue of what they are doing. The service is terrible and staff has no knowledge, really lack training. The food, it is ridiculous, specially being a DoubleTree. There are better restaurants along the beach. There is no hygiene in this place, my daughter was sick through the whole trip. What a waste of my money.

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Pau917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 10 May 2014
Dear Paul,

We are sorry to read that we wwere not abvle to satisfy during your stay at the Doubletree Nungwi; I have investigated your claims and found out that it seems there was no way we could please you, which I deeply regret
This is the first time that this property has been given "ONE STAR" and it is quite shocking s we were sitting at 88% rating until today and most guests reviews have given us between 4 and 5 start lately
We will work harder on our service and hope that you will give us a second chance to show you that we can do better

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DAR ES SALAAM, Tanzania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Every thing was perfect except on foods,there could be a mix of african foods such as ugali,in the morning a bit of mchemsho etc.For the two days of our stay the food was almost the same from morning to evening

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Ericck K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 8 May 2014
Dear Ericck K,

Thank you for posting this valuable review about your recent stay with us in Nungwi

We are pleased that you had a good time and felt satisfied with the property
We have taken note of your comments about the food selection and will endeavour to satisfy your needs on your next visit at the Doubletree Nungwi, by adding some of the local specialities to our menu offer

Looking forward to welcoming you again in sunny Zanzibar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

honestly i dont know where to start !!! the hotel gave me by the far the best holiday ever,,, and because i was on honeymoon it made it even better.upon arrival we were greeted with yummy warm cookies, iced tea and face cloths to freshen up... a manager named Godfrey was really pleasant and helpful... he explained a lot to us and helped us with anything we needed...our room was upgraded for free to a fully beach facing room and as promised we received a free massage for the couple (normally only bride but they gave the groom one as well) as well as a heart shaped cake with the words HONEYMOON on it, a fruit basket, and flowers and towels on the bed decorated beautifully...
our fridge was stocked daily and we were provided with drinks as promised....
on the first night they set up a candle light dinner on the beach for my wife and i which was just amazing and breathtaking...
the food at the hotel was really delicious and lunch and supper allows u to pick what u like from a menu and not buffet style which i feel is really great... the waiters are the best ever... they are all so helpful and ready to be at your service... whenever we needed something they were really sweet and helpful... they made us feel like kings and queens...
the breakfast is just soo much to eat and totally delicious... as a whole the food was 11/10 and delicious would be an understatement...
our room was cleaned regularly and smelled great... at nights they would open our mosquito nets and spray mosquito repellant as well as open our beds... the view is amazing... another added advantage i found that no other hotel had was security on the beach... this was really great and helps you feel safe...
with regards to the pool as many people were complaining... i was there now and i can vouch that the pool has been fixed and re-tiled... it is looking really amazing and the hotel was really well maintained... as a whole there is nothing i can complain about really... i had a fantastic time and the hotel had thee best service ever...
thank you to the following people in particular for making my stay warm and pleasant:
Mwita, Victor, Jacqueline, Zainub, Diana, Godfrey, Cosmos, Jewel and also the muslim chef with the big hat as well as the head asian chef(i didnt get their names sorry)...
please convey my regard to all the people i mentioned and tell them thank you...

i would like to say thank you to everyone at double tree who made my honeymoon one i can never regret or forget ever... if u looking for a holiday/honeymoon with top class service, food and no regrets DOUBLE TREE IS THE PLACE TO BE...

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank loonatm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 8 May 2014
Dear Honeymooners,

THank you very much for spending the time to review the great time you had at the Doubletree Nungwi during your honeymoon
The entire team is proud and delitghted to have played a part in your happyness during this very special time with us and it will give us a completely new motivation to keep on working hard to exceed our guests satisfaction and make them feel really special

We appreciate the detailed honesty of your comments and will continue to ensure that all our guests get the same positive feeling after leaving the resort

We only hope that we will have the pleasure to welcome you back in Nungwi in the future and promise a very special surprise if you celebrate your first wedding anniversary with us next year

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dar es Salaam, Tanzania
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 30 April 2014 via mobile

You can not make a hotel look beautiful because of its location. Yes it is located in very good place but the service is very poor, quality of the food is also average i would not recommed giving this place a visit.

Stayed May 2013, travelled solo
Helpful?
2 Thank SajidK552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 2 May 2014
Dear SajidK552,

We are sorry to read that your past experience at the Doubletree Nungwi was not satisfactory and we apologize for the dissappointment caused

However, we notice that your stay was in May 2013 and for sure many things have ahppenned in this property like many others in one year
as a matter of fact the whole team including the GM, Chef, Operations Mgr. F&B Mgr, Executive Housekeeper have been changed; decisions which brought a lot of changes reflected in the very positive reviews posted recently on this portal
It is a little unfortunate that your late comments come at a time when guests have experienced a very happy stay with us and this will affect our rating as well as negatively influence
potential clients reading them whilst no longer pertinent to the present situation

Many of my colleagues in the industry would like to see the Trip advisor moderator pay more careful attention to the age of some of these reviews and question their timely relevance before posting them

We would like to have you back at the resort to hear your comments on the present quality of our food and service under the new team

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 29 April 2014

Zanzibar is a beautiful place blessed with rich culture and history as well as beautiful white sandy beaches. But because this is a developing country, hygiene and sanitation is a big concern. Before going there, take ample medication and antibiotics.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Thiosha & Rolan... N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Resort Zanzibar - Nungwi

Property: DoubleTree by Hilton Resort Zanzibar - Nungwi
Address: Nungwi Village P.O. Box 2651, Nungwi, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Nungwi
#6 On the Beach Hotel in Nungwi
#7 Luxury Hotel in Nungwi
#9 Romantic Hotel in Nungwi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Resort Zanzibar - Nungwi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Unwind at DoubleTree Resort by Hilton Hotel Zanzibar-Nungwi, set on the most northern tip of Zanzibar in Tanzania. Feel valued and cared for on arrival with a freshly baked DoubleTree chocolate chip cookie. Relax in a spacious guest room with a private balcony and ocean panoramas or upgrade to a two-room suite and feel pampered with a 30-minute house massage, fully stocked mini bar, and daily fruit basket.Boasting a traditional Zanzibar style with Makuti palm leaf roofs, this Nungwi hotel offers spectacular sea views and direct beach access. Relax on pristine, white sand with sun beds and parasols and explore the tropical waters while scuba diving or snorkeling. Plunge into the outdoor, freshwater pool or sip on cocktails and fresh fruit juices from Dolphin’s pool bar. Continue your exercise routine in the modern fitness center or enjoy morning yoga on the beach.Savor innovative international and fusion specialties at Fisherman Bar & Grill before admiring the Zanzibar sunset and trying authentic Shisha aromatic tobacco. Enjoy traditional, live entertainment at Ngalawa Restaurant and savor delicious local cuisine next to the beach.Celebrate your dream wedding with stunning, exotic backdrops, host your special event on the beach, or choose from three flexible function rooms for your next corporate meeting of up to 100 guests. Stay productive in the well-equipped business center and enjoy complimentary parking and WiFi throughout the hotel. ... more   less 
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Also Known As:
Doubletree By Hilton Resort Zanzibar - Nungwi Hotel Nungwi
DoubleTree By Hilton Resort Zanzibar - Nungwi Zanzibar Island

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