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“Nice hotel, but not posh” 4 of 5 bubbles
Review of DoubleTree by Hilton Resort Zanzibar - Nungwi

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DoubleTree by Hilton Resort Zanzibar - Nungwi
Ranked #8 of 17 Hotels in Nungwi
Certificate of Excellence
New York City
Level Contributor
890 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 555 helpful votes
“Nice hotel, but not posh”
4 of 5 bubbles Reviewed 1 August 2014

The setting: You are an hour away from the Zanzibar airport by car. This is a tiring drive after a long flight. There are beach properties closer to the airport. There is a small village, Nungwi fronting the hotel. The road from the airport is smooth but once you enter the village you will face a horrific dirt road to access the hotel. Hilton should have at least fixed the road for the village community! The entry area is spacious and outdoor. There are six blocks of rooms and a couple smaller buildings with only beachfront rooms. If you can afford it, stay in a beachfront room as the view to the sea is beautiful. There is a large buffet restaurant, a smaller a la carte restaurant and bar and a pool bar. The beach is nothing to write home about and there are no Bali beds. The sun is not too strong in July, but in hotter months, the lack of good sun cover could be a problem.

The rooms: The rooms a musty, but spacious. The bathrooms are spacious as well. Water pressure is decent but there are no rain showers and the water in the shower is salty. The beds are comfortable and the flat screen TVs have international channels. The wifi is good but singing on to the network can be a nightmare. Toiletries are nondescript.

The food: The all inclusive plan is worth it as it costs as much as a la carte would and you don't have to worry about drinks during the day. The food is hit or miss. Most dishes approximate their namesakes but do not come close. There is always a fish, chicken and beef option. All chicken dishes are bone in. Breakfast is plentiful but not amazing.

All in all: The staff is friendly and accommodating but some do not speak adequate English. The prices here are cheap for a western chain hotel, but when you include all inclusive fees, you can stay at a more upscale place. The tide goes out at 10 am and doesn't return until 3pm, so swimming in the ocean, during the day is impossible. The water in the ocean and the pool is cold, so beware. Management here aims to please and offered complimentary all inclusive to smooth out the bumps we experienced. Come and stay here if you are on a budget. If you are used to luxury, this is not the place.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Brooklynite_Abroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 5 August 2014
Dear guest,

Thank you for taking to send in your review on your recent stay at the Doubletree Nungwi
We appreciate your comments and are taking action to remedy some of the negative issues you have outlined, whilst at the same are happy that you appreciated the service and the staff attitude
as you mentionned the trip can be a little tiring but it is an opportunity to witness life on the island on its daily pace
The village road is being taken care of by Hilton in the way the village Chief wants it; he does not want the road to be all smooth and flat as he fears that it will create a danger for the chilfren who run around barefoot on each side
We do co operate in many other community events, as well as sponsering sporting tournaments, donating school books and uniforms, fuel for the ambulance, repaint the schools, clear the village public garbage dump etc...

Nungwi in Zanzibar is indeed a long way from New York City and one cannot really expect to find the same luxury and variety here than they are used to back home

Procurement on the island can be a huge challenge and we strive like many other properties to secure a much fresh produce as we can with skill and proficiency available

We appreciate that you found it good value for money and were happy with the destination which is quite exceptional although not really dry and hot this time of year; the ocean water averages 27 degrees which most people find it comfortable

Again, we thank you for staying with us and look forward to hearing from you in the near future

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
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Slovenia
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

Pleasant stay but one can find this hotel a bit bellow the standard DT services. While in Tanzania, I would expect at least from FD an honest recomendation where to buy somethink, but unfortunately they wanted to earn some extra $ and provide me with the wrong information. You have to be aware that hotel is located one hour from the airport. As per that point it's not worth to stay here only for a night or two. The negative side was also that they close their bar at 10.30 pm so if you will go here for a holiday, you will be in bed by 11.00 pm..

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank Petrisic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 6 August 2014
Dear Petrisic,

We are sorry to read that your stay was inconvenienced by wrong information provided by the Front Desk; It have been useful for us if you could have provided detailed information about this situation as ous staff are usually quite resourceful at helping guests with their requests

As for the bar closure, it is unfortunate that your short stay took place during the month of Ramadan when we have to send staff earlier than usual to allow them to partake in their religious ritual during this holly month, since Zanzibar is a Muslim island

Our Bars normally close at 11.30 and sometimes later if guests are enjoying themselves

We thank you for your input and will make sure to review our training at the Front desk

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 31 July 2014 via mobile

Lovly staff, lovly food, me together with my wife loved the all inclusive packages. .The dinner served under the moon light was just amazing. The security along the beach line is amazing. Pauline the Gm was friendly to each and every guests it was nice seeing her interacting with her customers

Stayed July 2014, travelled with family
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 6 August 2014
Dear Mr. & Mrs. Samba,

Thank you so much for the complimentary review on your recent stray with us

Doubletree staff and management work hard to provide the service standards and level of quality expected of an International brand

We are delighted to have been able to satisfy your expectations and hope to welcome you again in the future in Nungwi

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2014

Amazing, Amazing, Amazing. We sent our honeymoon at the Double Tree & it was pure bliss. We could not have asked for anything more. (other than more of the delicious cookies)
The staff were all so friendly & accommodating. Had no issues at all.

There were 2 evenings were they'd set up the supper tables under the stars & it turned our usual supper into a magical one.

Will definitely be returning & recommending this gem.

The only thing we didn't know about, was the drive from the airport to the hotel. It is about an hour, so be prepared for a bit of a drive. The road gets a bit bumpy closer to the hotel.

Room Tip: All rooms seems to have a beach view. We had a ground floor room, found that to be easier access to...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ansaaf P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 6 August 2014
Dear Ansaaf,

We are so happy that you found paradise during your honeymoon at the Doubletree Nungwi; what more can a newly wed couple ask for?

All our staff were delighted to read that in some small way they contributed to make this special time even more meaningfull and we all hope that we will welcome you again in Paradise

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen, Norway
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

We had a wonderful week in Zanzibar and the Doubletree Hilton Hotel. The facilities were absolutely some of the best we have ever experienced. We ordered the "all inclusive" and always got the best service we could get. Pool, activities, excursions, room service, food and drinks - all were of the best quality. We were early at the beach, we got the opportunity to experience how the women of Zanzibar caught fish for the family dinner and for sale. This was a wonderful experience. We would encourage anyone to go to this wonderful island.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank ieb67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 6 August 2014
Daer Ieb67,

Thank you for sharing you happy experience with us and with the potential clients who will be reading about your great stay at the Doubletree Nungwi

It was a real pleasure to provide our perswonalised service to you and we hope that we might be privileged to welcome you and your friends in Zanzibar

Sunny regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wuppertal, Nordrhein-Westfalen, Germany
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

We stayed for 2 weeks at the Doubletree and have enjoyed every day.

We had the suite on the "front line" - right on the beach with a fantastic view over the water. Wake up at morning, open the doors, look at the sea, listening to the waves and go back to bed for one more hour ... gorgeous.

The staff, the service and just everything was excellent.
The staff was friendly, attentive and very helpful without being intrusive.

Very special thanks go to Mr. Godfrey Mahimbo, the front office manager. He did everything he can, to meet our needs. He has helped, that these 2 weeks were the best vacation for a long time. Also many thanks to Mr. Bernhard - we had so much fun with him at the evening buffet.

The negative reviews regarding the food (no fresh food, no fresh fish, etc.) we can't verify or confirm them in any way.
There was every day a different theme buffet style - an evening asian, then arabic, fish, barbecue evening, etc. - every day of the week something different. It was always fresh, tasty and very good.

The hotel arranged our airport transfer (70 US$ one way), at arrival, our driver was waiting for us with a name sign in his hands. The same the way back to the airport. The driver was on time and brought us save to the airport. The transfer time is approx. 1 hour.

Next to the hotel, right side walking along the beach, is the town Nungwi. It is very interesting to walk around and see the people - mostly fisherman.

The hotel offers a lot of activities like volleyball, water aerobic, gym, diving tours, beach walks incl. Nungwi town, fish market, the aquarium, etc.

We can recommend this resort to 100% - it has nothing missing.

Room Tip: The rooms at the beach are very nice. First we thought, it could be loud, but it was very calm. The...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 8 August 2014
Dear Eric P

Thank you for taking the time to provide us and the many readers of these reviews with your positive feedback and valuable commenst about the property and its location
It is difficult to please everybody and culinary tastes are very personal but we are delighted that our choices of food themes and standards of service met with your expectations

The team members of this little fishing village on the remote island of Zanzibar work very hard to reach international standards and it is very rewarding for them when their daily efforts are recognized; I will make sure they get a copy of your review

WE hope that we will have the pleasure to welcome you again in Nungwi in the near future and make your stay a memorable experience

Warm regards
Report response as inappropriate
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Ipswich, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Can't say enough about location, service, friendliness of staff, beautiful beautiful beautiful! Bring a great camera and lens and don't be shy about getting out into the village! Samwell was the best waiter of all time!

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank IllustratedinBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_garoute, General Manager at DoubleTree by Hilton Resort Zanzibar - Nungwi, responded to this review, 8 August 2014
Dear IllustrateinBlue,

We are delighted to read that you had such a great time at the Doubletree Nungwi; the brand is devoted to provide excellent and friendly service in a relaxing atmosphere

We thank you for kind appreciation of the staff's effort to meet your expectations and we will certainly pass on your positve comments to motivate them even more

We hope to welcome you again one day in Zanzibar, the Spice Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Resort Zanzibar - Nungwi

Property: DoubleTree by Hilton Resort Zanzibar - Nungwi
Address: Nungwi Village P.O. Box 2651, Nungwi, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Nungwi
#6 Family Hotel in Nungwi
#7 Luxury Hotel in Nungwi
#9 Romantic Hotel in Nungwi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Resort Zanzibar - Nungwi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Unwind at DoubleTree Resort by Hilton Hotel Zanzibar-Nungwi, set on the most northern tip of Zanzibar in Tanzania. Feel valued and cared for on arrival with a freshly baked DoubleTree chocolate chip cookie. Relax in a spacious guest room with a private balcony and ocean panoramas or upgrade to a two-room suite and feel pampered with a 30-minute house massage, fully stocked mini bar, and daily fruit basket.Boasting a traditional Zanzibar style with Makuti palm leaf roofs, this Nungwi hotel offers spectacular sea views and direct beach access. Relax on pristine, white sand with sun beds and parasols and explore the tropical waters while scuba diving or snorkeling. Plunge into the outdoor, freshwater pool or sip on cocktails and fresh fruit juices from Dolphin’s pool bar. Continue your exercise routine in the modern fitness center or enjoy morning yoga on the beach.Savor innovative international and fusion specialties at Fisherman Bar & Grill before admiring the Zanzibar sunset and trying authentic Shisha aromatic tobacco. Enjoy traditional, live entertainment at Ngalawa Restaurant and savor delicious local cuisine next to the beach.Celebrate your dream wedding with stunning, exotic backdrops, host your special event on the beach, or choose from three flexible function rooms for your next corporate meeting of up to 100 guests. Stay productive in the well-equipped business center and enjoy complimentary parking and WiFi throughout the hotel. ... more   less 
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Also Known As:
Doubletree By Hilton Resort Zanzibar - Nungwi Hotel Nungwi
DoubleTree By Hilton Resort Zanzibar - Nungwi Zanzibar Island

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