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“Worst hotel we’ve ever stayed in!” 1 of 5 bubbles
Review of DoubleTree by Hilton Resort Zanzibar - Nungwi

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DoubleTree by Hilton Resort Zanzibar - Nungwi
Ranked #8 of 17 Hotels in Nungwi
Certificate of Excellence
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst hotel we’ve ever stayed in!”
1 of 5 bubbles Reviewed 22 June 2010

Imagine the scene: 3 a.m in Nungwi and 4 female guests being told by the rudest receptionist and inexperienced new management to "either pay an additional $400 for the rooms or leave".

We had stayed for 3 nights at the Hilton, already spent over $1,000 and had decided to book another 3 nights stay through the website ‘laterooms.com’. After a 5 hour discussion as to whether the Hilton could release our room keys based on our internet booking, the receptionist, who at midnight turned around and said she had enough and was going to bed (at least she had that luxury), finally informed us that the issue was our booking reference number did not begin with the number 3 – “Sorry sisters, please leave”. Head of operations did nothing other than say “it's not right for you to be on the streets at this time in Africa, you can afford $200 each surely? Just pay, I want to sleep with a clear conscious tonight”. Surely the 22 year old new general manager, straight out from business school into daddy’s hotel, could see this was unacceptable?? “Absolutely, that’s why in a 100-room hotel with no guests but the four of you, I’m giving you the option of ‘pay me right now or leave at 3am (rather than sensibly resolving the issue with the bookings the next day) and, while I’m at it, let me lock you in the hotel and get security out to intimidate my female guests.”

Yes, the beach front was spectacular (not that the manager would have known, he doesn’t “do the sea”, nor does he "do Africa") and the rest of the local staff were very friendly, despite the disrespectful and condescending way they were spoken to by management, but being thrown out of your hotel in Africa in the middle of the night, with no alternatives, is just unacceptable. The Hilton should take responsibility for negligently employing such inexperienced and disrespectful staff to run a family hotel. They failed to provide a minimal level of duty of care towards its guests.

If you want a safe and relaxing holiday we would warn you NOT TO BOOK this hotel.

Book The Zanzibari Hotel instead, 1st class hotel on every front.

Stayed May 2010, travelled with friends
Helpful?
1 Thank AR27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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nw england
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 June 2010

We stayed at this lovely hotel with our 4 tear old boy and it was ver very quiet. We were one of only 20 guests at the complex in low season but they pushed the boat out to look after us. the location and the beach are amazing. the staff especially those around the pool and recption are excellent and very friendly (ask Juma or Fadhili) to make you a mouth watering pizza)
All the staff took very well to my son and could not do enough even playing with him around the complex.
When I got caught a kingfish the resataurant staff took the barbeque out for me and also barbequed some chicken the following night upon request.
A well done to all the management and staff - I just hope its the same next year when we go back with more of the family.

By the way we were there to relax and enjoy our 13th wedding anniversary.

  • Stayed June 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BOBOBEAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Resort Zanzibar - Nungwi

Property: DoubleTree by Hilton Resort Zanzibar - Nungwi
Address: Nungwi Village P.O. Box 2651, Nungwi, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Nungwi
#6 Family Hotel in Nungwi
#7 Luxury Hotel in Nungwi
#9 Romantic Hotel in Nungwi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Resort Zanzibar - Nungwi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Unwind at DoubleTree Resort by Hilton Hotel Zanzibar-Nungwi, set on the most northern tip of Zanzibar in Tanzania. Feel valued and cared for on arrival with a freshly baked DoubleTree chocolate chip cookie. Relax in a spacious guest room with a private balcony and ocean panoramas or upgrade to a two-room suite and feel pampered with a 30-minute house massage, fully stocked mini bar, and daily fruit basket.Boasting a traditional Zanzibar style with Makuti palm leaf roofs, this Nungwi hotel offers spectacular sea views and direct beach access. Relax on pristine, white sand with sun beds and parasols and explore the tropical waters while scuba diving or snorkeling. Plunge into the outdoor, freshwater pool or sip on cocktails and fresh fruit juices from Dolphin’s pool bar. Continue your exercise routine in the modern fitness center or enjoy morning yoga on the beach.Savor innovative international and fusion specialties at Fisherman Bar & Grill before admiring the Zanzibar sunset and trying authentic Shisha aromatic tobacco. Enjoy traditional, live entertainment at Ngalawa Restaurant and savor delicious local cuisine next to the beach.Celebrate your dream wedding with stunning, exotic backdrops, host your special event on the beach, or choose from three flexible function rooms for your next corporate meeting of up to 100 guests. Stay productive in the well-equipped business center and enjoy complimentary parking and WiFi throughout the hotel. ... more   less 
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Also Known As:
Doubletree By Hilton Resort Zanzibar - Nungwi Hotel Nungwi
DoubleTree By Hilton Resort Zanzibar - Nungwi Zanzibar Island

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