On email and at their office, this outfit appeared helpful and professional. However, once on the boat it was a completely different story. First of all we were promised a dhow with a sail. The sail would have helped move the vessel a bit faster and provided some shade. Was told by the dhow's captain that all the sails on their dhows had recently been removed for replacement. I wish we would have been informed of this earlier (such as prior to registering and paying), as our boat struggled to make it back against winds/currents on return from Mnemba while we all ended up sunburned with little shade offered by this boat.
The boat staff was a complete joke. They never got into the water once and were disinterested and unhelpful to say the least. At both diving sites they rushed everyone to get back on the boat and leave early after only 20min each time. I and several other passengers (basically the entire paying party) had to argue and beg with the captain to stay an extra 15min at the 2nd diving site. As it turned out, we left Nungwi at 9:40 and returned at 3:25, and the vast majority of the time was wasted just in traveling both ways to Mnemba in a woefully underpowered dhow.
The snacks and lunch provided were simply atrocious. Hard stale donut balls and overcooked 35cent pasta with canned corn, respectively.
A terrible experience to say the least, and no amount of rebuttal and empty excuses by staff comments under this review will be able to change that. We ended up using one of the other diving outfits in Nungwi for our next trip and were very satisfied.
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