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“amazing!!!”

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Hideaway of Nungwi Resort & Spa
Ranked #3 of 17 Hotels in Nungwi
Certificate of Excellence
Bournemouth, England, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“amazing!!!”
5 of 5 bubbles Reviewed 11 January 2014

just got back home after spending 2 wonderful weeks at Hideaway. Had probably the best holiday of my life. the suite was spotless, the beach to die for and all in all-very good. Food wise, there was plenty to choose from including a wide variety of sea food, Friday night gala dinners were the best for us-wonderful atmosphere, superb food and excellent service.
we've been very well looked after by all staff and we were very sad to leave it all and go back home. Special thanks to customer relations manager Lucie Mauron, who was absolutely wonderful to us. All in all, this hotel is wonderful.

P.S. for anyone who keeps moaning here about the speed of service, etc. my advice would be-you won't get the same service here as at The Ritz or Savoy. sometimes a little patience and a smile goes a long way!!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 14 January 2014
Dear Ed K, we are glad that you made it home safe and thank you a lot for your kind comments regarding your stay at Hideaway of Nungwi. We are happy to learn how pampered you felt with us and that you particularly appreciated our gala dinner. As we mentioned at your departure, it was a real pleasure hosting the both of you and the whole team would be thrilled to welcoming you guys again. Until then and with warmest regards, Lucie
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1,239 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Palo Alto, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 January 2014

After 10days safari in Kenya and Tanzania my family and I had a great time here.With several restaurants,fresh food and service was excellent.Of course all suites face the sea,however it's the breath taking sunset's gardens and clean quiet beach that have me calling back.The architecture retains the beauty and ecosystem of this delicate North Beach.The staff and management attentive to details.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KayaCD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 11 January 2014
Dear KayaCD, many thanks for sharing your experience about your stay with us. We were thrilled to read your review and see how much you enjoyed our food and services as well as our facilities. We were happy to see that you appreciated the beauty of our surroundings, and especially the sunsets at Hideaway of Nungwi. We hope to welcome you or your friends and family soon. Warm regards, Lucie
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London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

the resort is just beautiful, the locatiuon is the best, the beach is magnificent.
but the service is slow, the staff dont speak good english, the VIP treatment has a fuzzy meaning i.e they assign you a butler but he is never around, and the all inclusive has to be negotiated all the time and everywhere. and the most annoying, wi fi never works.overall it is in progress to be a 5 star hotel, but still beautiful.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myrto k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 11 January 2014
Dear myrto k, we were happy to read that you have enjoyed your stay as well as the beauty of our setting and facilities. We thank you very much for your feedback and have passed them on to all our departments. We were surprised to hear that your butler was never around as our record shows that he checked on you almost every day during your stay. We hope to have the chance to welcome you again in the future. Best regards, Lucie
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Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 7 January 2014

I visited this "leading hotel of the world" with my family for 5 nights. Upon arrival at 11.30am, rooms were not ready until 3pm despite a guest checkout time of 12pm. The receptionist instructed us to sit in the reception area to wait for the rooms, without even offering any lunch. We were frustrated and requested to have lunch in the mean time.

At the dining area, we were greeted with untrained staff who did not understand simple English, they cleared cutlery before it was necessary, they intruded while people were having conversations on the table, it took more than 20mins to order a bottle of mineral water and did not have any sort of refinement while serving. This continued for the whole trip and extended to the whole serving team including the chefs, bar tenders, pool waiters etc.

The food was not fit to be served at a "leading hotel of the world", it was of similar quality to food one would find at a cheap 2 star motel. Food in the all the warmers at the buffet frequently ran out and it took the team up to 25mins at a time to replenish the food in the warmers.

The chefs at breakfast time did not know how to make a simple Spanish omelet. They did not know the difference between a green pepper and a tomato. After getting frustrated, i got the executive chef from inside the kitchen to make the omelet.


Ordering a drink at the pool was a mission, it would take up to 20mins for something as simple as a beer to be served. Something slightly more complex such as a cocktail either never came or came after 30 to 40mins. The quality of the cocktails were not up to standard. The guests would be better of going behind the bar and making their own drink.

We were three people in one of the rooms. On the first day the hotel did not have a third bed to put in the room so they offered me a separate room for the first night. On the second day they had placed a third bed in the room. This was a single bed with a cheap mattress made of springs which was extremely uncomfortable to sleep on. After speaking with the reception about this nobody seemed to take action and we had to consult with the general manager who then changed the mattress to a regular mattress for me.

The rooms had no wifi and the wifi that was availible in the lounges was either not working or too slow to load emails.

Although the service is terrible/non-existent, the site was very beautiful and the hotel boasted some of the best infrastructure in Zanzibar. The hotel rooms were clean.

After visiting other leading hotels of the world with a similar 5 star rating in Thailand, Dubai etc Hideaway of Nungwi is a 2 star in comparison. Leading hotels of the world needs to seriously reconsider whether this hotel can be called a leading hotel of the world. This hotel has everything to be called a 5 star resort, except the service is non existent.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Sheikh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 8 January 2014
Dear Sheikh01, how very sorry we were to receive your review and to learn that you did not enjoy your recent stay with us. Indeed on your arrival we were missing one extra bed and we really thought that giving you an additional room complimentary made that first night more comfortable. We are continuously working on training all staff at all levels; both on standards of service and spoken English. Our Internet access is another area we are working on, as we realise it has to be improved. Thank you for your kind comment regarding our property. Best regards, Lucie
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London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 January 2014

Loved the hotel, and had a great Christmas stay. Santa arriving to a packed beach on the 24th as the sun was setting was a nice touch as was the beach dinner that evening. Huge energy from all the staff to many names to mention but thank you!!

Stayed December 2013, travelled as a couple
Helpful?
Thank Flying red B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 8 January 2014
Dear Flying red B, we thank you very much for your review and were delighted to read how much you have enjoyed yourself with us. We were glad to see that we made your Christmas Eve special, especially with the arrival of Santa Claus on the beach! The Hideaway Team thank you for your kind words which were very rewarding. We hope to welcome you again soon. Warm regards, Lucie
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Heidelberg, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

Excellent Resort, Excellent Service, nice Rooms, Excellent Food.
It was a great 2 weeks time spent on Zanzibar.
Extreme good athmosphere, great beach Resort, and fantastic diving Center with very professional Team (Marco, Andrea, Didi).

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paolo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 6 January 2014
Dear Paolo C, we thank you very much for sharing your experience regarding your stay at the Hideaway of Nungwi. We were happy to see how much you have enjoyed yourselves during those two weeks with us. We are glad that you appreciated our atmosphere as well as our services and facilities. It was a real pleasure hosting you and we hope to see you again soon! Warmest regards, Lucie
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Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

We went here last week. The place is very chic, with wonderful view to Nungwi beach and see.
our jr suite was large,clean with chic furniture. The international food was various and very good and change every day. All inclusive price it's really all inclusive, you can take cocktails and drinks without additional costs. The diving and sport centre are inside and you can planning good dives and boat excursions. The evening and night entertainments was very basic, an poor quality level in comparison of the venue, location and services. The gym is very small for a luxury hotels, and inside the climate system doesn't work perfectly, so you can training only in the early morning or in last afternoon, is to hot or to cool.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manuela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie M, Guest Relations Manager at Hideaway of Nungwi Resort & Spa, responded to this review, 6 January 2014
Dear Manuela B, we thank you a lot for sharing your experience regarding your stay at the Hideaway of Nungwi. We were delighted to see that have enjoyed yourself with us and especially appreciated the variety of our tasty food offer. We are very grateful for your feedback which has been share with our Team. We hope to have the chance to welcoming you again soon. Warmest regards, Lucie
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Additional Information about Hideaway of Nungwi Resort & Spa

Property: Hideaway of Nungwi Resort & Spa
Address: Nungwi Road, Nungwi, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Nungwi
#2 Spa Hotel in Nungwi
#3 On the Beach Hotel in Nungwi
#3 Luxury Hotel in Nungwi
#5 Family Hotel in Nungwi
#7 Romantic Hotel in Nungwi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hideaway of Nungwi Resort & Spa 5*
Number of rooms: 100
Official Description (provided by the hotel):
Hideaway of Nungwi Resort & Spa, part of the Emerald Collection Resorts, is located in Nungwi, on the North West coast of Zanzibar, a sensational island setting. Every evening the resort is charmed by dreamy sunsets, where hues of burnt orange and blushing rose are spectacled as Africa`s sun drops into the Indian Ocean. Wander through 10 hectares of enchanting tropical spice gardens, fondly tendered by softly-spoken Zanzibaris and rabble of soaring butterflies. The sense of space is absolute, inspiring freedom, seclusion and quietude: Hideaway of Nungwi Resort & Spa is a the perfect playground for the tired minds of discerning guests seeking the ultimate relaxation and nourishments for mind, body and soul. ... more   less 
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Also Known As:
Hideaway Of Nungwi Resort & Spa Zanzibar Island

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