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Hotel Riu Palace Zanzibar
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Reviews (1,704)
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Reviewed 19 June 2014 via mobile

Hideaway is by far one of the nicest resorts in Zanzibar. Nungwi has the nicest beach in Zanzibar which is a major plus point. Rooms are fantastic, but can be a bit of a walk to the beach from the junior suites.

Pros
Amazing beach
Great Facilities
Water sports are good
Rooms are fab
Sunsets are phenomenal
Close to other great resorts


Cons
Service needs a lot of work
Food varies in quality
Use of cheap local juice and no coconuts!
Very small beach area

Stayed: June 2014, travelled as a couple
1  Thank MushiD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nora M, Guest Relations Manager at Hotel Riu Palace Zanzibar, responded to this reviewResponded 24 June 2014

Dear MushiD, Thank you for taking the time to post a review on TripAdvisor. We appreciate very much when our guests give feedback reviews about our service and we are delighted that overall you enjoyed your stay with us. We will keep up with the hard work and hope to welcome you again in the near future. Kind regards, Nora

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Reviewed 16 June 2014

Hideaway is the place of dreams, we expected it to be great but it blew our expectations. Nora at reception made sure all of our accommodation needs were met and ensured our wedding/honeymoon was perfect. Sabira organised our wedding day and it went without a hitch, it was beyond romantic and the staff who organised it on the beach were more than helpful and happy to arrange it exactly how we pleased.
This hotel is truly one of a kind, from the fresh food made to order, to the unbelievably helpful staff in the restaurants and by the pool, they really cannot do enough for you.
The two restaurants in the hotel were delicious, we were lucky enough to enjoy Hashuli;s food delights in Ishi Teppanyaki and the main chefs in Carnivorous and more!
Hamad and Alonsia deserve an extra special mention as they couldn't do enough for us, no job was too big for them and they were always around checking on us and making sure our stay was extra special.
Ernest at the bar made sure our cocktail glasses were never empty whilst watching the sunset either!
All in all, we had the most incredible amazing holiday and are saving up to go back next year. I am sure no holiday will top it.
Thank you to everyone who made our holiday so special.
Mr and Mrs Ross x

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank Abbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nora M, Guest Relations Manager at Hotel Riu Palace Zanzibar, responded to this reviewResponded 24 June 2014

Dear Abbie S, It is hard to find words to thank you for your absolutely wonderful review. We are so pleased to read how much you enjoyed your time at Hideaway of Nungwi Resort & Spa. We feel privileged that you shared your very special occasion with us and we are thrilled that we lived up to your expectations. It really was a pleasure to meet you both and we look forward to welcome Mr & Mrs Ross back in the near future! Kind regards, Nora

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Reviewed 15 June 2014 via mobile

We had an amazing time at Nungwi.All the staff are wonderful, particularly Guiseppi. He was such an awesome host, he is so professional ans helpful. you can call on him for anything. Really makes all ths guests feel at home.We'd come back at anytime to visit this amaxing piece of paradise. Thank you Guiseppi and the staff at Nungwi.

Stayed: May 2014, travelled with friends
Thank Lexie_zumba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nora M, Guest Relations Manager at Hotel Riu Palace Zanzibar, responded to this reviewResponded 19 June 2014

Dear Lexie_zumba, Thank you for taking the time to share your experience with us. I have passed on your kind words to Guiseppe. We look forward to welcome you again in the near future. Kind regards, Nora

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Reviewed 14 June 2014

Gianni and the whole team at Hideaway are exceptional... We booked out trip through 'Somak Holidays' (booking no. 209258)

There is not anywhere like this place for the quality of Staff, Food, Rooms and the Helpfulness we enjoyed for our recent Honeymoon. We treated ourselves to a Jacuzzi Villa! Well worth the extra. The rooms are spotless, modern and beautifully looked after, the turning down each night is a treat for anyone.

From the Gardeners to the management, we found everyone very pleasant, always happy to say "Jambo" with a smile. It really does make a difference to your day to see the staff enjoying what they do. The guys round the pool work relentlessly to keep the place clean and tidy, putting fresh towels on sun beds and making sure drinks flow with ease all day until sunset, thank you Ernest, top man.

FOOD/SERVICE: Such an amazing choice throughout our 10 day stay with such quality, ALL the waitresses and waiters are so polite and helpful (Jestina especially). We were lucky enough to have been cooked for in the 'Ishi Teppanyaki' by 'Hashuil' the trainee chef, hopefully not a trainee when we return! It was amazing, thank you Hashuil. Same experience in the 'Carnivorous and More' by the main chef, equally as fantastic. The staff, delivery and presentation was A*.

Too many people to mention but we would like to mention Hamad who made us feel so welcome and was lovely to have met Gianni & Nora to express our gratitude personally, keep up the good work.

Negative: some ignorant guests, who seemed to believe that manners were not required when speaking to staff!!! (Not UK)

Many Thanks,
Mr & Mrs N....

Room Tip: Jacuzzi Suit 'Bouganville' well worth the extra! - European round pin adapter required - Take antihistamine cream, the mosquito and ants love a nibble or two during sunset mojito's!
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
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3  Thank IanPaulNewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nora M, Guest Relations Manager at Hotel Riu Palace Zanzibar, responded to this reviewResponded 19 June 2014

Dear IanPaulNewman, Thank you for your terrific review, it was a pleasure to read the whole feedback. It is always an honour to welcome guests for a stay as special as a honeymoon and we are so glad that you had a great time. Thank you for your kind words regarding our very hard working, friendly and polite staff, the Management is very proud of the entire Team. We all work hard to provide exceptional service to our valued guests and we are very happy to read that you appreciated our facilities and services. Thank you once again for choosing Hideaway of Nungwi Resort & Spa for your special stay, we all hope to welcome you back in the near future, maybe on your first wedding anniversary? Kind regards, Nora

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Reviewed 9 June 2014

One of the best otel i ve ever lived. Good food and friendly staff. Perfect service. Especially thanx to Guiseppe, the entertainment manager, with him the evening shows and programs were very good, very good entertainment organisations and i enjoyed a lot.

  • Stayed: May 2014
    • Value
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    • Rooms
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1  Thank Alpaslan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nora M, Guest Relations Manager at Hotel Riu Palace Zanzibar, responded to this reviewResponded 19 June 2014

Dear Alpaslan Y, Thank you for the time you took to write a review on TripAdvisor. We are happy to read how satisfied you were with your stay. I have passed on your compliments to Guiseppe. We look forward to welcome you again! Kind regards, Nora

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