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“Want a bad package tourist holiday hotel? This place is for you.”

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Diamonds La Gemma dell' Est
Ranked #5 of 17 Hotels in Nungwi
Certificate of Excellence
Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Want a bad package tourist holiday hotel? This place is for you.”
Reviewed 7 January 2014

Let me first point out the positives of this hotel: it's clean and has a nice beach. The bartender Masoud (at the pool) is wonderful and attentive and makes the best cappuccinos. That's it. Now, let me gather my thoughts for the negatives: first of all, the food is horrible. Every meal is served buffet style and there is lots of food but nothing actually edible. We spent New Years here and were terribly disappointed. Under cooked calamari and langoustines, stale desserts, and beef and chicken dishes that were way too salty. This is everyday ...not just NYE. About the only thing they do well is Indian food and there is little of that prepared. We ordered 4 different bottles of wine only to discover they were out of ALL. This took about 45 minutes for the waiter to relay this information to us. The seafood restaurant that is supposed to be the best on the island was €900 for 7 people ( including wine) and every dish was overlooked and it took 45 minutes to receive the food. We paid for the wine and the manager removed all food from our bill. Service is very slow throughout the hotel. There is no wifi in the rooms, at the pool or jetty bar. Wifi is only at the reception way at the top of the hill. Very inconvenient. The music/ dj is horrible!! He plays nothing fun or current and it's a sure bet that it will cause you to leave the jetty bar or fall asleep as he plays ballads and 80's theme music from movies. We actually asked him to hook up our iPod and play that instead. He played 1 song and went back to his St Elmo's Fire soundtrack music. The manager, Morkle, is polite but seems indifferent to any suggestions, questions or advice about the resort or island. Pool is full of kids and this resort is pretty much all families.

  • Stayed December 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (151)
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Skillman, New Jersey
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2014

We spent 6 days in this resort after 6 days of safari in Tanzania. The venue is beautiful, gardens are extremely well maintained, pool is beautiful and with salt water, and the beach is not affected by tides which is great and not the case everywhere else in Zanzibar. Food is really excellent and various in the main restaurant. However, the restaurant at the pool for lunch time is not great, but it is great for dinner with excellent pizzas.
Rooms are bit too small for the new standards and furniture is a bit outdated but still very clean and well maintained.
The 2 main concerns for me: old and outdates equipment for watersports, especially windsurfing but it seems this is going to be solved soon with brand new equipment, and the wifi is not stable and not strong enough is the rooms.
Overall we have had a great experience and I would recommend this hotel to anyone.

Room Tip: Deluxe rooms for the view
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julo49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zanzibar Island, Tanzania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 December 2013

We spend good money to enjoy our holidays with kids, and that is how we land up in resorts like ' la Gemma but it also to tell the owners and the responsible authorities that during our three night stay in all inclusive package and the food during all the breakfasts were identical...for lunches identical stuff ......and for dinners also same every day.

Your administrative staff eats before the guests at very meal and many a time the food was insufficient for the guests, so see what is happening over here.

For Indians and Asians there is almost nothing different to eat the second day.

The staff winds up fifteen minutes prior to the schedule time at the restaurants.

The house keeping staff is reluctant to clean the rooms.

Wi-fi doesn't work in rooms.

Gym is pathetic.

We tried to manage with kid-sport and the dances to pass time.

Due to location everything could be managed, otherwise except a few all the staff is rude.

Please do something about it....

Room Tip: Deluxe rooms ground floor are airy.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Abhisheknupur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Espagne
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 December 2013 via mobile

We arrived att his hotel after being in other part of the island, and this is the place to be, absolutely perfect. Here the tides don't affect you, you can swim and do watersports all day. Also, very important, locals don't bother you while being in the beach. Really it's the place where to be. Other beaches in the island are very disappointing. The food excellent, the rooms very nice..

Stayed August 2013, travelled with family
Helpful?
3 Thank Silvux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandton, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 December 2013

From the time you arrived to the tie you left all the staff made it their mission to make the stay as enjoyable as possible. Food drink and entertainment were all good but it was the service level that made the holiday.

Room Tip: Security within the resort is great but just be aware when in public areas.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicholas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 December 2013 via mobile

This place is awesome. Every thing is just perfect. It was my second time in la gemma d'el Est. I have visited also Dream of Zanzibar but la gemma is super nice.
Food is good. Junior Suite is ok.
I recommend this hotel to all especially families and couples.

Stayed January 2013, travelled with family
Helpful?
1 Thank Fliss L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 December 2013

Just returned from a week at the Resort with my family and I must say what a disappointing week it was. The Hotel itself is very well done though a bit modern looking and out of place in the island of Zanzibar and the beach/sea is amazing. However this us where it ends as when it comes to service levels the hotel is in one word - Pathetic.

Having stayed at the other Diamond Resort (Dream of Africa) in Malindi (Kenya) our expectations may have been sky high but were swiftly brought down crashing from day one of our stay. The hotel staff do not seem to understand service. You will have to ask for a cup of coffee 3 times before it is brought to your table. There is no flexibility in the staff and their training leaves a lot to be desired. I was there at the resort with my family and had my child who was 5 years old and we requested if the pool side bar would make us a plate of chips as the child was hungry and we had to catch a flight with our next potential meal about 5 hours away but we were swiftly told by the manager - Christopher that they could not do this for us even for a child. Surely a child's demand should have been met. Every step of the way we got the feeling that the staff did not really care about the guests and I did not see management overly concerned about this.

For a hotel the service makes or breaks the hotel so when you get such poor service it leaves a sour taste in your mouth and I would highly ask families to reconsider before booking this resort as the staff and management are highly inefficient and least concerned about making your stay a good one.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jinit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamonds La Gemma dell' Est

Property: Diamonds La Gemma dell' Est
Address: Nungwi Road, Nungwi 2019, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Nungwi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Nungwi
#4 Luxury Hotel in Nungwi
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Diamonds La Gemma dell' Est 5*
Number of rooms: 138
Official Description (provided by the hotel):
Set within exotic tropical gardens and water features inviting guests to enjoy the pristine view over the Indian Ocean, Diamonds La Gemma dell' Est is located on the north-western shores of the magical spice island of Zanzibar. This enchanting, luxurious and environmentally friendly resort is famous for its magnificent beach and large wharf built onto the open waters of the Indian Ocean and stretches out towards the sunset. ... more   less 
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Also Known As:
Diamonds La Gemma Dell` Est Hotel Zanzibar
La Gemma Dell Est Zanzibar
Gemma Del Est
Diamonds La Gemma Dell' Est Zanzibar Island/Nungwi

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