This hotel needs a complete overhaul, including, in my view, new management. However, even if this were done, there is no getting away from the fact that it is a) far from Matemwe, b) difficult to reach by car and c) that it is not a "beach resort" as you might imagine it. It is also shockingly over-priced. On the upside, I should say that the food was quite nice, the rooms spacious and the *local* staff friendly.
So many things were wrong about this hotel that it would seem petty, almost incredible, if I listed them all. However, some of the more fundamental issues should be flagged up for the benefit of others:
1.This hotel is *not* in Matemwe. If you are attracted by Matemwe, having read about it in guide books as being a place with a "beautiful beach", i.e. you are imagining a wide expanse of fluffy white sand, then forget it. This hotel claims to be in Matemwe but is actually a (very long) 5km drive north along a horrendously bumpy track. The journey is awful, and then when you arrive you discover that there is in fact not a beach as you might imagine it. There are cliffs and there is the seabed, revealed at low tide. For much of the day the water is lapping against the cliff and hence you cannot see sand at all. When the tide is out (and it goes out a very long way) you can walk on compacted white sand – i.e. the sea bed - which is a bit like clay. There are rocks and rock pools which can be fun to explore, but there are also very many sea urchins and also stone fish. If that appeals, fine, but this is most definitely not a beach resort. The rooms are marketed as being close to the sea but in fact there is a large expanse of scrub between you and the sea.
2. The hotel is poorly maintained. Each room has a plunge pool, which sounds great. We arrived and soon jumped into our plunge pool. A few minutes later my son, aged 5, said he had been “bitten” by something in the water. I pulled him out to find blood pouring from his foot. Upon investigation I discovered that the tiles in the plunge pool were falling off, leaving some extremely sharp, jagged edges.
3. The management is very inexperienced (that is the most diplomatic way I can put it). Having patched up my son’s foot I notified the management about the problem and expressed my surprise that a plunge pool could be left in this condition. Eventually the manageress called my room and said “I have been told you would like to speak to me”. Instead of saying sorry, how awful, we do apologise that your son cut his foot in our pool, she made excuses about how this had (allegedly) never happened before, and in any case the hotel was full so “what would you like me to do about it?” She then went on, ironically, to say that in fact the tiles were falling off in all the plunge pools and the main swimming pool, so there was no point in changing rooms! This is when I took a closer look at the hotel as a whole and realised what a poor condition it is in. The mangeress made some feeble remarks about how these things were going to be tidied up in the close season but she seemed to care not one bit about what had actually happened. Her tone was curt and she failed to understand one of the basic principle of management: if something goes wrong, make sure you fix it and make amends with good grace. Having spent quite an uncomfortable night on account of a partially functioning AC unit, and then realised that the “beach” was yet again inaccessible, I decided we would leave. The manageress was again uncooperative, insisting that we would have to pay the full price for the two nights we had booked. The details of the discussion that followed are rather petty but eventually we did leave and paid for only one night, most unimpressed by the management style.
4. This hotel is massively over-priced. On the basis of the above, the $500 price tag is astonishing. This is *not* a luxury hotel, and you can get far far better value elsewhere in Zanzibar.
- Official Description (provided by the hotel):
- A Unique Boutique Hotel in Zanzibar An island that holds a legendary status among travelers as an exotic island paradise blessed with palm fringed shores, timeless fishing villages and lush plantations. Kasha is a boutique hotel situated on the northeast coast of the island surrounded by clear aqua water, access to excursions, and beaches, yet it is very private. It is an intimate hotel for friends, couples and honeymooners that guarantees a peaceful and tranquil holiday. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Jovago.com, Odigeo and Agoda so you can book your Kasha Boutique Luxury Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kasha Boutique Luxury Hotel Matemwe, Zanzibar Island