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“Awesome Service” 5 of 5 bubbles
Review of Sultan Sands Island Resort

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Sultan Sands Island Resort
Ranked #6 of 13 Hotels in Kiwengwa
Certificate of Excellence
Nairobi, Kenya
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awesome Service”
5 of 5 bubbles Reviewed 12 February 2014

My family and I vacationed in Sultan Sand and the service was awesome.

The room service was good,they provided child minders,they provided variety of food in the buffet setup, the pool was clean and the staff friendly.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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539 reviews from our community

Traveller rating
    299
    173
    42
    12
    13
See reviews for
105
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Slovak first
  • Spanish first
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  • Any
English first
Nairobi, Kenya
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 15 January 2014 via mobile

My boyfriend decided to treat me on my off days to come to Zanzibar.Right from the entrance of the hotel you can see the architectural buildings,artifacts which was just incredible.
The rooms are spacious with a lounge and balcony plus the shower is what I needed.
We had great food,entertainment,water sports and so much more.
I would like to specially thank the Operations Manager Mr. David Ambani for hosting us and making us feel at home. He is such a wonderful man with a good heart.
I would definately come back again with my friends on holiday very soon.
Thank you one again David and his team.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Fwawesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

Xmas Holidays 2013-2014 - we spent a wonderful week at Sultan Sands! Nice rooms, wonderful pool and gardens area and friendly staff to help us and to support us!
The rooms are nice and clean and the food is good. Every day we had a wide choice of fruits, vegetables and local and global selection of food!
If I have to underline one point - internet connection only in one area of the hotel and not so speed ... the should empower it !

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Martignocca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
150 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 10 January 2014

At our arrival everything was promising... ad there were some good things;
+ out door environment
+ the pool and it's cleanliness
+ friendly staff
+ rich buffet
+ sport facilities

Yes, but
- Internet connection; the free wifi was very poor, the payble one was OK but very expensive considering that is was valide for only one device
- the internal travel agency did merly know anything about the tours they offered, every signle tour went went was fare from what was promised
- I have some doubt on the hygene. A big part of our tour team had serious stomach problems.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Turbi1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

This is a small attractive resort, whose staff work hard to keep guests happy. Our 1st room was not good, but we were moved on request to one on the flat which was also much nicer. The gardens and pool area are well kept and attractive and most sunbeds overlook the beach, which does have quite a bit of seaweed when the tide's out.
The food is the best we have experienced on an all inclusive deal, but there is only one restaurant to eat in. If you use the sister resort you have to pay, it is not dine around, as we were lead to believe when booking. The evening entertainment was good, there during dinner but not intrusive.My only gripe was the white wine-utterly undrinkable. The staff did sort this out by allowing me to 'upgrade' to a chenin blanc, which was acceptable, but there was a slight palaver every evening as l had to explain the manager had ok'ed this. On the up side, my other half was happy with the beer, sorry should say lager, - served out of bottles and cold enough.

Room Tip: Unless you like an uphill hike, ask for a low numbered room
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kittyleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zanzibar Island, Tanzania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 November 2013

we had a happy and fun time at sultan sand the staff are very nice and very helpful entertainment
every night during dinner Wi-fi is not so good and when every you ask about it the staff from the guest relations will tell you that we have too many people on it at the same time !!! so we visited they sister hotel blue bay to use the internet at the coffee shop we meet the guest relations manager Joy Mkangi what a wonderful Lady she is so polite the holiday head to come to an end we will be coming back soon

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Motasem Shehan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 November 2013

Having spent a rejuvenating 17 days at The Sultan Sands, I can say with a smile that they deliver everything that has been promised. Right from the warm and friendly staff to the variety to multi cultural cuisines that are served for every meal, it has all been managed with great finesse. There was not a single day that I had to sit and think.."oh now what"...much to my pleasure the hotel itself had so many great activities- I learnt how to make a carpet out of coconuts (just one of the few jovial activities)!!
The spa is a treat on its own...I wish I could be there right now...relaxing while getting a swedish massage..staring out at the beautiful water...oh and not to forget the hot tub after the massage..sigh...just marvelous.
My room was comfortable and clean...there were a few ants around..but hey..they aren't going to eat up are they!
All in all I was satisfied with the thorough service that I experienced at Sultan Sands..If i do go back to Zanzibar..there isn't any doubt that I will be staying here again!!

  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank akansha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sultan Sands Island Resort

Property: Sultan Sands Island Resort
Address: Kiwengwa, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Kiwengwa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kiwengwa
#4 Spa Hotel in Kiwengwa
#4 Romantic Hotel in Kiwengwa
#5 On the Beach Hotel in Kiwengwa
#7 Family Hotel in Kiwengwa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sultan Sands Island Resort 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Sultan Sands Island Resort is situated on the wide, sparkling beaches of Kiwengwa on the East Coast of Zanzibar Island. Sultan Sands is a resort with a unique character: an inspired blend of Swahili and Arab architecture and decor creates a relaxed ambience, while first-class amenities and facilities ensure complete comfort. The spacious rooms at Sultan Sands are built in the style of traditional African rondavels, each tastefully decorated with hand-carved Zanzibari furniture. All rooms are ocean-facing with some situated just metres from the beach. The resort's wining and dining venues are equally impressive, offering delicious local specialities as well as Far-Eastern and European favourites. Sultan Sands shares a 500m stretch of beach with its sister property - Bluebay Beach Resort & Spa. Guests of the two resorts also share many facilities and amenities, including the famous Oasis Spa and the One Ocean Dive Centre. ... more   less 
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Also Known As:
Sultan Sands Island Hotel Kiwengwa
Sultan Sands Island Resort Zanzibar Island/Kiwengwa

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