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“Excellent”
5 of 5 bubbles Review of Melia Zanzibar

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Melia Zanzibar
Ranked #1 of 12 Hotels in Kiwengwa
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
5 of 5 bubbles Reviewed 1 August 2014 via mobile

The best hotel at zanzibar . Perfect services , clean rooms , very nice location , delicious various food and frindely staff .
My kids like staying here sooooo much they are dreaming of coming here again .

Stayed July 2014, travelled with family
Helpful?
1 Thank Aly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 2 August 2014
Esteemed guest,
We wish to thank you for the time spent in reporting your feedback about your recent stay at Melia Zanzibar.
We are glad to know that you enjoyed your experiences with us while visiting such this beautiful Island. Your kind appreciations will be shared with our employees.
We will be pleased welcoming you back or enjoy on of the multitude hotels from Melia Hotels International.
Kind regards to you and your family,
Nicolas König |General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Pretoria, Gauteng, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

Incredible honeymoon destination. Staff is extremely friendly and helpful. Great service. Well maintained. Food is a real highlight, breakfast, lunch and dinner, we recommend full board and the seafood risotto is really great. We stayed for seven days and will definitely return.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Cobus007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 2 August 2014
Dear Guest,
Thanks a lot for the time spent in sharing your opinions about your experience in Melia Zanzibar and for having chosen our hotel for your honeymoon.
It is a pleasure to know that you spent your honeymoon by staying with us enjoying the Hotel’s facilities, our varied gastronomic offer throughout all the outlets… we are very glad to know that you delighted yourself with the seafood risotto!
Thank you for your kind appreciation regarding our employee’s warmth and professionalism, since they daily work with passion and dedication to ensure high quality service.
Hoping to welcome you back in Melia Zanzibar or in any Melia Hotels International to continue living unique experiences…
Kind regards,
Nicolas König | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

Dont look any further - it its "the" Hotel in Zanzibar - nice resort, people are super friendly, the Restaurants are great ( we had a bit of fear since it is an all inclusive, but you have several choices - from the SPICES restaurant with its themed buffets - Indian night a delight - and the Jetty lounge with tapas and sushi or the Aqua restaurant with a very romantic and a la carte setting ) , we stayed in a Vila and the decoration, space and privacy are SUPERB. Having a private butler to cater your needs and ... everything becomes "hakuna matata" ( no worries ! ). Stayed there for 5 nights ( weeding anniversary ) and it was simply a pleasure.. only problem ? Getting back home !

Room Tip: Just upgrade yourself to the vilas - it is worth it !
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Goncalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 30 July 2014
Esteemed Guest,
We would like to thank you for the precious time you dedicated in sharing your feedbacks about your much-appreciated stay in Melia Zanzibar.
It is a pleasure to know that you enjoyed your wedding anniversary celebration with us by spending 5 days in one of our Villas, including the butler service and the All Inclusive Premium Package.
Thank you for your kind appreciation regarding our varied choice of cuisines within our different theme dinners in Spice Restaurant and the other restaurants & outlets.
We look forward welcoming you back at Melia Zanzibar or to experience an other hotel part of Melia Hotels International.
Kindest regards,
Nicolas König | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 July 2014 via mobile

Rest place to unwind after a Mt. Kili hike, but it's really really far away from NYC and I likely won't be back.

The wait staff was very professional and we upgraded to all inclusive for a nominal amount which made it fantastic. We didn't leave the hotel as the town can be dangerous and I wasn't going to risk looking at the old town.

Stayed September 2013
Helpful?
Thank Frankluttrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 29 July 2014
Dear Guest,

Thank you for the time spent in reporting your feedback about your stay at Melia Zanzibar.

After your journey by the Kilimanjaro, you make the right choice to stay with us to recover and experience our service.
Thank you for your kind appreciation of our All Inclusive offer and the employees professionalism.

Looking forward to welcome you back here or in other Melia Hotels International properties, to continue living memorable experiences.

Best regards,
Nicolas König | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 26 July 2014 via mobile

Very disappointing resort. Staff were rude at check-in (snidely criticising us for not paying for an overpriced suite), they tried to blackmail us into paying for an airport transfer that they implied was free, and the food was truly foul. I'm comfortable staying in dirty and cheap backpacker places, but when one pays a respectable amount of money for a room at a resort, one expects more than disrespectful staff and inedible food.

Stayed November 2013
Helpful?
6 Thank Benjamins_Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 28 July 2014
Dear customer, thank you for the comment sent from your stay last year, about 7 months ago. We would have appreciated to get your feedback earlier in order for us to take the relevant actions if appropriate. Meanwhile our guests enjoyed their experiences with us and express it accordingly.
I will be interested to get further informations & details regarding your last year stay with us.
Best regards,

Nicolas König | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
George, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 July 2014

We had the most special holiday at this resort, we stayed for 10 days. The rooms were lovely, spacious and very comfortable. Huge bathrooms, and we loved the outdoor shower on the ground floor unit. The food was outstanding .. a wonderful variety .. endless! Healthy if you choose to be. Loved being able to choose from a few different restaurants. Seafood was a treat! We were lucky enough to experience a beach barbeque at Gabi beach ... very special evening. Worth taking the all inclusive option .. great variety, food and drinks. The golf carts worked well, the pool area is lovely! Great service all day! So there again a few different places to choose from. The staff and management were amazing. The service was really outstanding .. happy friendly staff .. management visible all day! We did a few trips to Stone Town .. found a reliable Taxi man who also took us to a spice farm and boat trip to Prison Island. Loved Stone Town!! We also did many long runs along the beach, a wonderful way to get out and explore. Felt very safe, local people friendly and hoping to sell tours and curious etc. A wonderful holiday ... A definite must!! Thank you Melia staff and management we would definitely come back!

Room Tip: Ground floor units had outdoor shower .. all rooms good.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 7ali2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 30 July 2014
I would like to thank you for having chosen Melia Zanzibar to spend your holiday in Unguja Island (alias Zanzibar), as well as for taking the time to share your experience on Tripadvisor.
We really appreciate your kind comments about the hotel and room’s facilities, the quality and variety of food within all the Hotel outlets. It is a pleasure to know that you enjoyed the African barbecue dinner at Gabi Beach and our seafood specialties!
Thank you for your special words addressed to our employees, indeed they have a passion for service; be assured that I will share with them your positive and constructive remarks.
I look forward seeing you again and this time I will join you & your husband for jogging…
Kindest regards,
Nicolas König | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Opwijk, Belgium
1 review
4 of 5 bubbles Reviewed 22 July 2014

My husband and I stayed here for 7 nights during our honeymoon.

The initial start was somewhat disappointing. We had some issue with the bathroom in our first room. We went to the reception to complain about the room. The guy at the reception refused to call the manager in duty. However, when we returned and the manager heard about the issue, we got immediately upgraded from a Terrace Room to a spacious sea-front Suite.

Room was fantastic: clean and spacious. Outside shower was also a nice experience. We got a bottle of sparkling wine, some biscuits and some fruit.

Pool area was nice: infinity pool, sea view, etc. Gabi Beach should definitively be visited when staying at the Melia Zanzibar. White sand, amazing cocktails and delicious food.

Furthermore, the buffet in the Spices Restaurant was good: a lot of variety and one evening there was even grilled lobster and crab. Jetty lounge serves delicious Asian food in the evening (upon reservation). Very romantic to have dinner there. We also booked a 'romantic dinner' on the rooftop of the Aqua Restaurant. Had an amazing 7-course dinner, with sparkling wine, white wine, tuna, lobster, crab, etc. for only 65 USD per pax.

Personnel was extremely friendly. Management is clearly involved and committed, which is quite exceptional.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas K, General Manager at Melia Zanzibar, responded to this review, 30 July 2014
Dear Guest,
I would like to thank you for having chosen Melia Zanzibar to celebrate your honeymoon, as well for taking the time to share your experience.
We are very pleased to know that your stay with us was turned into a memorable experience knowing the unfortunate started!
We really appreciate your nice comments about our suite’s facilities & comforts, the quality and variety of food within all the Hotel outlets, such as the Pool Bar, Gabi Beach, Jetty lounge and Spices restaurant.
In addition, it is pleasure to know that you have much enjoyed the exclusive romantic dinner organised for you on the top of our fine dining AQUA restaurant.
Be assured that I will share with my employees & management your kind words regarding their friendliness and professionalism.
I hope the “return to reality” was not to hard and you were kind with the clients you have to audit upon starting working…
Looking forward to welcome you back in Melia Zanzibar or any of the properties of Melia Hotels International.
Best regards to you and your husband.
Nicolas König | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Zanzibar

Property: Melia Zanzibar
Address: Kiwengwa, Tanzania
Phone Number:
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Kiwengwa
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kiwengwa
#1 On the Beach Hotel in Kiwengwa
#1 Luxury Hotel in Kiwengwa
#1 Family Hotel in Kiwengwa
#3 Romantic Hotel in Kiwengwa
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Melia Zanzibar 5*
Number of rooms: 124
Official Description (provided by the hotel):
The Melia Hotel and Resort is Zanzibar's leading international resort, situated on the north-east coast of the island. Melia Zanzibar is built on a 40 acre estate with a beautiful beach of pearlescent white sand lapped by warm ocean waters, 300 meters long, situated at the very end of the property to procure the perfect combination with nature. The resort is ringed by a natural coral reef, making bathing a relaxing and safe experience. The hotel is the perfect destination for honeymoon or wedding vacations as well as meetings & incentives. ... more   less 
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Also Known As:
Melia Zanzibar Hotel Kiwengwa
Zamani Zanzibar Kempinski Kiwengwa
Melia Zanzibar Zanzibar Island/Kiwengwa

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