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All reviews sports bar business trip place to stay burger good size pool table pool and sauna hotel rooms are well equipped gym non smoking room few months room service is minutes from the airport main hotel room was large buffet lunch clean rooms
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Reviewed 30 April 2017

Centrally located in the heart of Atyrau, the Reniassance is a very good hotel for business/personal visits. Most of the expats associated witht the oil majors live/frequent this hotel.

Room specs are not ultra-modern (vs the Astana Mariott) but have all the standard requirements. A bit of challenge is the access cards stop working frequently. (had to frequent the reception to almost daily - and if you were thinking: i didn't put the card with cell-phone :D

In room service is on-time but at the concierge it might take time.
All food is pricey vs rest of Atyrau fine-dining places (value for money and quality). Would be a good idear to explore the restaurants while in the city for dinners. The breakfast spread is good but almost the same everyday (though one will never run out of options). On the ground they also have a cafe,lounge/bar called The Library. Really good place to have business meetings or sit and work (just for change of place). A sports bar on the first floor is also a good visit if you feel like not going out.

Overall the Renaissance a good place to stay with all amenities within the facility and restaurants, landmarks, malls, everything at a stone's throw away.

Room Tip: Summer months better to be on the side facing Joy restaurant. In-room WiFi is free for members.
  • Stayed: April 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Purusotam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

A nice and quite convenient place to stay during a business trip. It's located in the city center though a trip to the airport won't take longer than 30 minutes.
A good gym, nice restaurants and cafes, e.g. in the Baursak cafe you may try a local Spezialität.
Clean and spacious room allow you to relax after a long and busy day.

Stayed: April 2017, travelled on business
Thank aebelova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017 via mobile

Best hotel in Atyrau at the moment. Good service and rooms. Food was ok. Stayed there during business trip. Would recommend for short accommodation in Atyrau. Rooms clean. They put new big TV into rooms.

Stayed: April 2017, travelled on business
Thank YZA 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

Had various meals here over the last few months. The food has always been of excellent quality albeit service sometimes slow. Good choice of food from bar, restaurant, lounge and cafeteria areas. Prices are what one would expect to pay in a good quality hotel in this city. Wine prices as with all restaurants in Atyrau are overpriced. Good meeting area.

Stayed: April 2017, travelled on business
Thank capetownbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

DearGuest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

This is a very good hotel, and probably the best option for international travellers in Atyrau.

Pool/Gym is exellent!

Room was nice and clean. But either it was recently converted from a smoking room into a non-smoking room - or some recent guest had smoked. There was quite a distinct smell of sigarettes in the room :(

  • Stayed: March 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank MagicByte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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