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All reviewssports barbusiness tripplace to stayburgergood sizepool tablepool and saunahotel rooms arewell equipped gymnon smoking roomfew monthsroom service isminutes from the airportmain hotelroom was largebuffet lunchclean rooms
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Reviewed 7 August 2017

Always caring and helpful staff. I have visited over three years and even when new people start they are always concerned to help and ensure you have a happy stay. Food at midtown,the outside bar, in the summer is very good

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Kirsten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

Pretty much the best option when visiting the city on business. The room I stayed in was recently refurbished and very clean and fresh with clear influences of the Marriott. Staff were pleasant and helpful, F & B options were good and reasonably priced. Hotel is located around 10 minutes from the airport. No complaints and will stay here again.

  • Stayed: February 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Boomhauer35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

In the city center and the place of the exhibitions, usually Oil and Gas. Swimming pool, sauna.
More expensive compare to the middle class but you enjoy after a meetings you got and the relaxing atmosphere inside.

  • Stayed: September 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ilyaizmaylov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

The staff at this hotel all work hard to make your stay easy. Almost everyone staying in the hotel is in town for business, so working many hours and the last thing they need is problems at the hotel. The breakfast is great and the food overall is good.

Room Tip: They understand flights come in at all hours and will do everything they can to get you in the room early, if possible.
  • Stayed: February 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank thomo215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear IRINA,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017

Centrally located in the heart of Atyrau, the Reniassance is a very good hotel for business/personal visits. Most of the expats associated witht the oil majors live/frequent this hotel.

Room specs are not ultra-modern (vs the Astana Mariott) but have all the standard requirements. A bit of challenge is the access cards stop working frequently. (had to frequent the reception to almost daily - and if you were thinking: i didn't put the card with cell-phone :D

In room service is on-time but at the concierge it might take time.
All food is pricey vs rest of Atyrau fine-dining places (value for money and quality). Would be a good idear to explore the restaurants while in the city for dinners. The breakfast spread is good but almost the same everyday (though one will never run out of options). On the ground they also have a cafe,lounge/bar called The Library. Really good place to have business meetings or sit and work (just for change of place). A sports bar on the first floor is also a good visit if you feel like not going out.

Overall the Renaissance a good place to stay with all amenities within the facility and restaurants, landmarks, malls, everything at a stone's throw away.

Room Tip: Summer months better to be on the side facing Joy restaurant. In-room WiFi is free for members.
  • Stayed: April 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Purusotam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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