The hotel location is amazing. Literally in the clouds that come and go throughout the day. It's managed by a small staff which are a bit untrained for managing such a property. they have good attitude and do try but in our case they forgot to inform about certain food items which were not included in the half board dinner and also failed to properly register the number of people in our party, asking for extra charges (not high though).
The room (7) was spacious, clean and simple but suffered horribly from noise issues. Apparently the staff watched TV all night which was clearly heard in the room.
There aren't many alternatives around, so I hope management will try to keep noise levels down the throughout the night time.
- Official Description (provided by the hotel):
- Mountain Heavens hotel in Ella has been refurbished with a concept of exclusivity for those who relish nature & adventure. Consisting of eight luxurious rooms complete with all modern amenities, the Mountain Heavens boast of the best view point over the famous “Ella Gap” in the midst of diverse vegetation. ... more less
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- Also Known As:
- Mountain Heavens Hotel Ella