We arrived on the delayed train from Colombo on the evening of 4th April during heavy rain and no taxis were available outside the station to transport 11 of us to Heavens Edge.We therefore called the hotel and the owner very helpfully managed to arrange transport including his own car,despite the lack of warning that he would need to do so.
We had booked this hotel as it was able to accommodate our entire family of 11 people.None of us had previously visited the Ella area therefore first impressions were all important.From the final steep uphill drive to the hotel entrance we received a warm welcome.After being shown to our lovely spacious clean rooms and freshening up,our personally catered for dinner was waiting for us in the large imposing dining room. The owner personally supervised the waiting service in order to ensure that everybody got exactly what they wanted,including the kids.Throughout our stay at Heavens Edge the owner made it his business that all our various needs were well taken care of,to the extent that we were very sorry to leave,especially given the ideal climate.Upon being awakened with a nice cup of 'bed tea' which we enjoyed on our panoramic balcony or inside our beautifully appointed double aspect room.We have travelled extensively around the world for many years particularly within Sri Lanka,and would definitely say the owner's standard of service is second to none. Given the all round pleasure of being at Heavens Edge in breathtaking Ella , we are already planning a much longer return visit. With the anticipated addition of a spa and gym resort will be complete.
We had pre booked a second hotel for a further 3 nights for just the two of us which confirmed the general superiority of Heavens Edge.Anyone visiting Sri Lanka should make it a high priority to visit Ella and experience the non-necessity for heating or cooling,very unusual in a tropical country.!
'POOR' rating for the fitness centre only reflects the fact of non installation .
- Official Description (provided by the hotel):
- Hotel Heaven's Edge Ella is a 27 room property approved (pending) by Sri Lanka Tourism Development Authority. Located in Ella, 11 km off the cooler climes of Bandarawela, it enjoys uniqueness with its own features. In close proximity to Ella Railway Station, Ella Gap, and Rawana falls, it has created a safe haven of comfort, blended with scenic beauty. ... more less
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