Ella Grand Peak hotel has helpful staff that responds quickly. Room are just what you need for a quick rest and ready to go in the morning onto your day plan after a decent breakfast. They even accommodate our group when our scheduling plans were messed up by unexpected circumstances. It does lose one point due to the owner after asking us for a review, a simple endeavor after his great hosting and help, proceeds to emotionally blackmail us, by reminding us that lending us a room for keeping our bags while we finish our travel tour and come back to get said bags so we can head to the airport, it had cost him money.
Thus, great and quick service, with an owner making all those feelings of gratitude falling down a mountain side to crash and wither in pain.
Likely won't come here again, because I'm sure they will not be as welcoming next time.
P.S. We we're just told the hotel closes by 9:30 PM, seemingly implying that we better leave soon.
Our stay in the Grand Peak Hotel was overshadowed by poor service.
First of all they said we can´t park our car till the manager arrives, because we should park behind him - we had to wait several hours for that, parking our car at the side of a small street.
Second was that we booked four rooms (2 double and 2 single). The two double rooms cost exactly the same, but there of totally different room standard. One of the rooms, was nice and clean, with big windows and a remade bathroom, the other one was smaller, had tiny windows and a very old bathroom (like typical for most cheap accomodations in Sri Lanka).
What is annoying me is that another room exactly the same like the nice double room I described (and had booked) was still free for that night. So we asked to move to the other nice room. Especially because we has realized by a second look that the bed sheets in the smaller double room were dirty and some of the cushions had mould stains.
The Hotel Management said that we can switch rooms, but only if we pay 1000 Rupies more, although it was exactly the same room like the other one we had booked for 11 Dollars.
The paid the money in the end. To be honest I´m not complaining about the 1000 Rupies, but I can´t understand how the booking of two double bedrooms (same standard) can end in such an difference of the rooms, especially if a comparable one is still free.
Third: all bed sheets, pillows and towels were clammy and wet.
Over all the condition of the rooms were like what you would expect in an low budget Hotel in Asia. So not nice but not horrible.
With a bit more service and some friendlier staff, this hotel good become an average Backpacker stay, but still nothing I would recommand to others.
There are plenty of nice little Hotels which putting their heart into there own places to make them special, nice and neat.
ROOM IS NOT AS SHOWN IN PICTURES ONLINE
We booked online. Met some people on the train who came with us. He offered them a better room at half the price. DONT BOOK ONLINE.
Also don’t mess with this guy. He’s bonkers. We complained so he stuck us in what can only be described as an extension of a toilet. It looks online like he has very nice rooms but we didn’t see them.
He then ignored us for the whole visit. At one point, as if reenacting a scene from Monty Python, he slowly repositioned his body to completely ignore that we were trying to get his attention.
He’s a character.
We loved the location of this guesthouse. It is on the road just off the main road that has most of the restaurants, so it is a bit quieter. Still, there are cafes and restaurants on this street and in fact there is a great restaurant right next door (the Ceylon tea company restaurant, currently rated #2 on TripAdvisor). It is only 300 meters to Barista - Ella for great coffee and a "real" cappuccino.
The rooms were nice and comfortable but the best part was having comfortable benches outside your room facing a garden and a wall of trailing flowers. We would sit outside to catch up on our emails with the scent of honeysuckle.
The rooms are on the basic side but have everything you need and the bed was comfortable and the shower had good pressure. There is no AC but there is a nice large fan and the room would be comfortable at bedtime so we had no trouble sleeping.
Mostly, what I liked about this place was the welcome I felt from the owners. They are lovely. The owner, Sonny, even sent someone to pick us up at the train station in a tuk tuk. And, they offer laundry service at a reasonable cost so I could take a break from handwashing!
Very helpful owner, big spacious rooms and very well located for all of Ellas beautiful scenery we can't really fault this place. Perfect place to stay if youre travelling on a budget.
Very nice place with kind people. You should ask with Rukshan! He will help you with everything! Best regards
I booked the place double room and guide accommodation with break first . He agreed to give the rooms . When we go there room wasn't ready. we had to be there long time. After giving guest room crazy owner told me if this not good you take your guest to another hotel but i have recommended this place to my guest so i had to be there. I got my room after two hour it also not a room like a toilet no space, no ventilation. There wasn't water in the workers bath room i had to use it . when i inform it to the owner he blamed to me . how ever because i went there i stayed. next day morning i was waiting for the break fast but there wasn't any sign so i asked from the manager then crazy owner has told not to give break first to me . he has arranged the bill and left the place when we check out .I wanted to tell him something but i didn't have the time . If any one want to get such a experience you can go to this very worst place in Ella.