I don't like it when you don't get what you paid for ! we had a written confirmation for our new year holidays which we prepaid in august for connecting rooms so we could enjoy our family break but on arrival those rooms were not available. we even had to prove the hotels own written statement. the first night we had to stay in a nice suite which had all the features we ordered but then we were moved to two double rooms with no connection. quite a hassle for 9 nights .... no rebate, no special treatment,.... just 1000 euro/ night. food and restaurant staff were great and probably the only professionals. ski is ok but not special. ski teachers were excellent.
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