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“Many Thanks - Just what we needed.”
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Review of Les Gemaux

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8 reviews
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Overview
Condo/Apartment -
Studio, 1 Bathroom, Sleeps 4
Flaine, Grand Massif, Haute-Savoie, Auvergne-Rhone-Alpes

Reviews from our community

Average - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
nicola a
2 reviews
“Awful Apartment”
Reviewed 12 February 2017 for a stay in February 2017

for location only this apartment was excellent - that's where it ends! It is very dated but we expected that from previous reviews/ photos. What we didn't expect was to find an absolutely filthy and smelly apartment! The toilet needed 6 flushes before the water was clear. There were empty loo rolls chucked onto a cabinet. The bath was filthy and full of human hair! the bed you had to pull down from the wall was covered in stains - we didn't use it! The carpet in the lounge area was filthy, and the pull out bed under the sofa you wouldn't let your dog sleep on it - dusty and dirty!
We didn't use the cooking facilities - tried to stay out of the apartment as much as possible!! Extra costs involved 100 Euro deposit for breakages etc was asked for but with the state of the apartment - we didn't give it! extra charge 39 Euros for 2 duvet covers and 2 towels. We have stayed in lots of apartments - and always write honest and fair reviews - sadly this apartment was horrendous!!!!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Oct 2017
Of course I am sorry to hear about your experience and I needed to react and avoid other disappointments. The apartment has been refurbished and looked after. The cleaning problems have been addressed as a new company will be in charge as of this season. The equipment has been renewed for more comfort.
Pictures will follow at the end of October. I wish all holiday makers a happy stay in a renewed apartment at a short distance from Flaine’s slopes in the Grand Massif.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sashmoto
Stoke-on-Trent, United Kingdom
Level 1 Contributor
3 reviews
“Good value and Great location”
Reviewed 2 February 2016 for a stay in January 2016

Good value studio accommodation in Flaine Foret, Close to everything, Flexible booking dates and responsive owner.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyUK1
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good location but in need of renovation...”
Reviewed 24 December 2015 for a stay in December 2015

Stayed at the apartment in December 2015. The owner was responsive by email and the local agent met us late in the evening on arrival to hand over the keys.

Pros: Good location c. 250 mts from lifts and small shop and bakery.

Cons: The apartment is quite dated and we had problems with the bathroom. The toilet pipe leaked leading to a wet floor and soaking carpet in the hallway, which was very unpleasant. A plumber visited to rectify this but the same thing reoccurred the following day and detracted from our overall enjoyment of the property.

A minor point is that linen (10 EUR per person) and towels (6.50 EUR per person) are an additional cost. This is fine but is not made clear in the profile for the residence and we did not learn of this until after booking.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Dec 2015
Fortunately the plumbing issues have been solved rapidly after Tony left. He obtained a partial refund as we do not think his stay was as good as it should have been.
Apparently there was a misunderstanding about linen and towels, it is not a hotel booking nor a B&B but a holiday rental. I will modify the profile of the rental to avoid any other disappointments although Tony is the first person that was surprised.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northernb...
High Wycombe, United Kingdom
1 review
“Many Thanks - Just what we needed.”
Reviewed 22 February 2015 for a stay in February 2015

Stayed in this apartment for February half term ski trip, two adults and two children (Family). Although a little tight on space for four people, the location is excellent and the aparment was well presented. The owner was very helpful and easy to deal with.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: Size for four people.
Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa23...
Frodsham, United Kingdom
1 review
“Kind and helpful owner, well positioned appartement”
Reviewed 7 February 2015 for a stay in January 2015

We cannot thank the owner enough for her kindness. Bad road conditions meant we arrived at 0030, but with great directions/instructions we collected the key (having made special arrangements for us) and walked into a warm appartment. Very convenient 100m from Per Noix bar and restaurant and the shops and also easy for the slopes. Apartment has a good shower, it's quiet and is equipped with what we needed. Although not 5*, it suited us well and with powder up to our belts and an excellent guide in Mathieu Chasson (Mathieu.chasson@sfr.fr) from ESF, we had a fabulous weekend. Thank you.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nilsson E
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 February 2016 for a stay in February 2016
Google Translation

Travelling group: En famille avec adolescent(s)
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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