We have stayed at this hotel on two separate occasions. The first was during a quiet period when we found the hotel very welcoming and really enjoyed the stay even though we were given a very small room which was adequate for one night.
The second time of visiting was during August 2011 when the hotel was very busy. It was interesting to note that the friendly family atmosphere that we experienced during our first stay had gone only to be replaced by lots of junior staff who clearly were not authorised to make even a simple decision.
When we arrived we were given an envelope containing basic information about the hotel including a letter from the owners stating that they had a policy of placing people together on table who did not know each other to encourage ‘socialising’ and that if we were not happy with this then we should let them know. Neither my partner nor I wished for this. We objected to being told we must socialise. However, when we talked to a member of staff about this we were told that we had been placed on the same table as a Dutch couple (who by the way spoke very little English and we speak no Dutch), the hotel was very busy and it would not be possible to have a table for two in the restaurant all that evening. Fortunately my partner spied a terrace and asked if it was possible to eat outside; after staff consultation this was ‘permitted’ – problem solved by us not the staff! It was interesting to note that at 8:00pm the restaurant had quite a few tables for two which were not occupied but it appears the hotel organises a seating plan to suit them then sticks to it like glue regardless of guest requests. Dinner was a menu with a main course choice; the food was good quality and well cooked but the combinations in a four course menu didn’t always go together.
As we had travelled from the UK we decided to take a late breakfast – arriving in the restaurant at 9:30am as breakfast finishes at 10am. Again resistance was met from a junior member of staff who was insistent that we sit with the aforementioned Dutch couple (with whom we could not communicate) for breakfast. Sitting on the terrace and refusing to move seemed to do the trick. However, the breakfast buffet was nearly empty of basic items such as bread rolls. A request as to whether any more were available was met with a shrug and ‘no’. My partner was told that coffee with milk would cost extra!
I have stayed in Germany many times each year over the past 20 years or so and have always found hotels very welcoming and staff who can’t do enough for you. I was surprised by the attitude of the staff here and think they need to do a lot more to make guests feel welcome especially if they wish (or dare) to change the staffs’ predetermined plans.
It is a shame as Alf is a lovely village on the Mosel. It is very quiet and peaceful and definitely worth a detour. It is also worth taking the small ferry over to the village of Bullay.
- Official Description (provided by the hotel):
- The Boemers Mosellandhotell, a superior hotel is beautifully situated in the idyllic wine village of Alf on the Moselle. Not far from the bustling centers Cochem / Mosel, Zell / Mosel and Bernkastel-Kues. The categories of country-house rooms range from the straightforward standard to spacious suites. In all rooms you can use the free Wi-Fi access. The fine cuisine is imaginative. Fresh local products are a constant companion: from the rich buffet breakfast on the sun terrace over the 4-course gourmet menus to varied a la carte specialties in the stylish restaurant. The hotel bar offers a selection of the best wines and beers of the region is open from noon to late at night. In all Boemers Mosellandhotel- packages, free entry is already included in the Eifel mountain spa in neighboring spa town of Bad-Bertrich. ... more less
- Reservation Options:
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- Also Known As:
- Ringhotel Bomers Mosellandhotel Germany/Alf