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Royal Heights Resort
Ranked #5 of 90 Hotels in Malia
Certificate of Excellence
Chester, United Kingdom
2 reviews
“loved it”
Reviewed 1 July 2011

lovely hotel, warm welcome, villa gorgeous very modern & clean, own pool which was lovely and clean.
Staff all very friendly & helpful.
Hotel pool again very clean and quiet.
Good food stayed half board.
Only complaint workers from Malia used pool in afternoons and they could be a bit intimidating but we just went to sit at our own pool in the afternoons which avoided this.
Would go back to the hotel, Malia not the nicest of cretian towns.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lorna036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (89)
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Rapier100
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 1 July 2011

Well, where to start? My girlfirend and I stayed at Royal Heights for a week in early June 2011 and it was absolutely fantastic. The hotel is in the hills overlooking Malia and the sea, with dramtic scenic views over the town and blue horizon. We booked with Olympic Holidays who I highly recommend as a friendly and professional operator. A coach took us to the hotel, dropping people off at different hotels along the way, this took 40 minutes to be honest, but it was ok, watching the local life and scenery. We were the last people to be dropped off, up and up and we went into the hills up a narrow road, high above Malia town to the immaculately and stylishly presented Royal Heights Spa Resport. We were not disappointed. We were in awe. What a beautiful place, immaculately clean, just two years old, we felt we'd landed on our feet! Michael the hotel reception manager was very friendly and welcomed us like VIPs (lol), and after taking our booking he showed us to our first floor room. It was lovely, just lovely. Modern, cool, with a wonderful view over the quiet pool area and sea beyond, we were very impressed. The room had the double bed made up for us, there was a small kitchen and a luxury en suite bathroom with jacuzzi bath (we had a foam fight in there, I can tell you lol). There is no need to tip extravagantly but I gave Michael something as he is a genuinely nice chap and deserves a reward for just making you feel so welcome and at home. We lazed by the pool during the first few days and it was quiet, the pool water not heavily chorinated at all, and everywhere was 100% clean and the ground beautifully planted and maintained. There's a bar open by the pool until 6pm, and a very friendly decent barman who looks after guests very well and discreetly.Breakfast is excellent, buffet style, beware of over eating, easy to be piggy piggy :) We went B&B which meant going to a privately owned supermarket at the bottom of the hill to buy bread and ham etc a few times (and beers) and we would eat our sandwiches in our room at lunch and catch up on world events on the BBC world. Then back to the pool for more lazing around (or a nice siestas in the quiet clean, peaceful, air conditioned room). Dining at the hotel is not cheap but the food is excellent, it is a five star hotel and the food's presentation and quality reflects that. We ate at the hotel twice in 7 nights. The rest of the time we got a taxi into Malia early evening and went to the old town (ask reception to phone Manos, they know who he is, he's a very friendly decent and honest taxi driver who is also good value and knows all the best places). Manos took us into Malia old town since we discovered predictably that the modern town is a bit of a dump to say the least, football teams on holiday, giris behaving badly on hen nights etc etc. Its fine, its just kids having fun but not really our scene (we're boring people in our mid thirties lol) There are lots of western bars, Irish bars, shops selling touristy things, and burger bars. We actually wernt to Sticky Fingers one evening and had ourselves massive burgars and chips, and in fact it was great but we were surrounded by noisy boys and girls in their late teens/early twenties waiting for the four massive clubs to open at 12am. (they shut at 5 am). Anyway...having tasted the delights of the modern Malia once for the rest of the holiday we asked Manos to take us to the old town instead because we wanted the real authentic Grecian food and ambience - which is exactly what we got for the rest of the holiday in the old town! It cost us 10 euro to get down there and 10 back (we gave Manos 12). Yiou can walk into the old town, it takes 15-20 minutes, but I suggest getting a taxi back, the road is very steep. The old town is so sweet: little cobbled streets and elderly people dressed in black sitting outside their houses with their little dogs, everyone so friendly to eachother, grapes overhead, Mandolin music, mopeds going past with people waving at eachother...it was just lovely...I highly recommened this rather than eating every evening at the hotel. Don't get me wrong, the hotel food is lovely but it's very quiet in the evenings at the hotel ...where as the old town in Malia has a pre war romantism to it... inscrutable cats on walls, trees with white painted bark and ancient old ladies chatting to eachother...Ask Manos for the best restaurents, he makes an excellent guide. Going back to the hotel, the spa facilities at the hotel are excellent too. They're in the lower ground floor of the hotel and we used the pool and sauna and steam room. The gym is well equiped and in the hotel room there is a massive menu on all the treatments you can have, from manicures to massages etc... my girlfirend had her arm pits waxed which whilst painful was done professionally she said! (treatments cost extra of course). With the added delight of a Grecian wedding in the chapel onsite (behind the hotel) with all the many guests milling around and the ceremony conducted outside during a balmy sun set, it was quite magical really. I highly recommened this hotel to sun seekers, lovers and anyone looking for the highest quality of service and accomodation in a disgreet and private location. It is also gay friendly. If you want to spend more money you can hire a villa with its own pool but this is where the price climbs steeply. For a couple looking for a lovely romantic and quiet break, with the luxury of the spa, wonderful views and the charm of the old town (or the clubbing of the new town from 12am onwards), Royal Heights is an absolutely supberb holiday destination. Enjoy...

Room Tip: Ask your booking agent for a first floor room.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Rapier100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 June 2011

I arrived back home yesterday after spending a week with my boyfriend at the Royal Heights resort on a B&B basis. I can't fault the hotel, everything about it shouted 5* which are definately earnt by the kind and helpful staff, beautifully kept grounds, breathtaking views and stylist rooms. I do have a couple of niggles which you should be aware of though but none of them ruined our holiday, it's just a pointer for you. So here it goes: -
The Con's
No shop
No car hire
No tour reps allowed in the hotel - you have to arrange your own trips if you want them. Having said that, Michael on reception was really helpful and offered to make some calls for us at no charge.
The hotel is situated on top of a very steep hill - (so steep that some mopeds couldn't make it!). We walked into town which was 15-20 mins away along a quiet road and then got a taxi back which cost €8 one way. At the bottom of the hill was a great supermarket - again we walked down, got supplies and then got a cab back.
The Pro's
Rooms have fridges for your food supplies (also have an oven but we didn't go that far!)
The restaurant was expensive - 5* gourmet but not particularly greek cuisine & certainly not enough for us after a long day sun bathing! We ate there twice - delicious food.
Great cocktail menu - prices start at €9 but a small beer can be bought for €3
Incredible pool and underground spa
Free bottle of wine on arrival

I could go on and on about the hotel which really was something to write home about! Sorry if I'm rambling :D
I'd recommend exploring the Old Village which is closest to the hotel - Try Toto Lotto which is a family run taverna serving incredible meze. There are a number of places to choose from & it's where the real Greeks are living. Avoid Malia town like the plague unless you're 17, sun burnt/sunbed orange and want to increase the notches on your bedpost by 10 fold in one night! Seriously, it's really grim and full of brits being sick in the gutter. Luckily they haven't ventured into the old town which is incredibly beautiful, full of fairy lights and a real gem to find. A bar worth mentioning is Gianni's (pronounced Yanni's) - a lovely chap whose lived in his bar/house for 47 years. A decent Greek meal for 2 will set you back €40 in the old town. If you have to go to the new town (shame on you!) you'll find McDonalds/Sticky Fingers etc etc.
Both old and new town are within easy walking distance from Royal Heights.

Room Tip: As to be on the first floor
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank punkymonkey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level 6 Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 13 June 2011

I decided to be visited the Royal Heights Resort after reading very reviews.It is located in a nearby distance frfom the center of Malia town but also too far away from the noise of the clubs.It's a newly luxury complex of intepentant villas,all of them have individual pools.The view from the resort but especially from the Coffee-Bar is amazing,but I wishing a better variety of drinks.The resort directed to Families with young children,couples,senior couples,but also for solo travelers.If you decide to visit the resort you must take care to rent a car because it is almost one mille from the main road.I express my thanks to the staff of the resort and especially to the man of the reception by the name ''MICHALIS'' who will do the best to have a confortable stay.BRAVOO!!!!

Room Tip: All the villas have sea view and without noise
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  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jdjdimos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newington
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 June 2011

Have just returned from a 9 day stay at Royal Heights which was only booked 2 weeks previously as an Easyjet package holiday. It is the most wonderful hotel set in the peaceful mountains above Malia in Crete. My partner and I needed a totally relaxing holiday and this is was we got.

On our arrival we were immediately upgraded free of charge to a beautiful villa with its own pool and gardens. The pool was immaculate as was everything else in the villa, with an exceptional daily cleaning service. All the staff were very friendly and helpful and you were left to just enjoy the tranquility of it all. There was also a communal pool which you could use if you wanted to which also was kept to a very high standard. We ate at least 4 times in the restaurant which served superb food and there was a lot of choice on the menu. We also ordered room service one night and again, the food arrived and was faultless.

If you wanted to explore Malia, this was a 20 minute walk down a country lane (or a 5 minute drive by car) firstly into the old town which was very quaint with its little bars, restaurants and tavernas and a further walk or drive brought you into another part of the town which seemed to cater more for the very young and adventurous, with it's many bars, nightclubs, restaurants and quad bike hire shops. After a wander round the town we found It was always lovely to get back to our hotel and our own little bit of paradise.

In the surrounding mountains goats wandered and there was always a lot of nature to observe from our very own poolside sunbeds each day. The whole experience gave us the holiday we wanted and I wish to thank all the staff at the hotel, especially Michael and Julia at reception and of course to Easyjet as without their initial e-mail, we would never have known about this wonderful hotel.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dezwart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2011

Just arrived back from our honeymoon, we stayed in one of the self catering apartments which was perfect for us. We found the staff helpful, especially the cleaning staff who left our room spotless everyday and the staff on the front desk who were always friendly and welcoming.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LeanneRafferty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2011

We have just returned from this amazing hotel after a 10 day stay. When we arrived, the hotel weren't expecting us due to an administration error back in England (nothing to do with the Royal Heights hotel). Michaelis who works on the reception met and welcomed us and told us not to worry, he would sort the mistake out. He then gave us a beautiful room and sorted the whole problem out for us. Julia works on reception too in the evening and is lovely and very friendly. Both Michaelis and Julia, between them, know everything about where to visit and what to do and become your little guardian angels on holiday.

The rooms are lovely, very clean and very well equipped. We had a one-bedroom suite which had a kitchenette, lounge with TV, large balcony, separate bedroom with another TV and separate bathroom.

We had a half-board basis but chose from the a la carte menu in the evening because the food was amazing. George (the gourmet chef) is an angel sent from the kitchens of heaven! His food is wonderful and we wanted to pack him in our suitcase and take him home with us! A special mention has to go to the waiters, they are extremely polite, friendly and attentive and make you feel special.

We went down to the main pool during the day because we didn't have a villa with a private pool but the hotel pool is beautiful, very clean, plenty of room and close to the rooms.

The spa is one of the best I have been to, very friendly and helpful staff on the desk and wonderful spa treatments. The spa pool is lovely and the gym has equipment I didn't even know existed!

There is a 10-15 minute walk down a steep hill from the hotel into Malia and a taxi back up the hill is about 8 euros. Malia is a nice little town with some amazing back street restaurants. We hired a car for 2 days and drove part of the way round the island and visited the Cretaquarium and the town of Heraklion for some shopping.

We loved this hotel and cannot find anything bad to say except there are only 2 english TV channels! We would definately go back and recommend it to family and friends.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Clare074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Heights Resort

Property: Royal Heights Resort
Address: Pezoula, Malia, Crete 700 07, Greece
Region: Greece > Crete > Heraklion Prefecture > Malia
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Romantic Hotel in Malia
#1 Family Hotel in Malia
#2 Luxury Hotel in Malia
#2 Spa Hotel in Malia
Price Range (Based on Average Rates): £
Hotel Class:5 star — Royal Heights Resort 5*
Number of rooms: 30
Official Description (provided by the hotel):
Royal Heights Resort is situated in Malia area-Pezoula on an amazing privately-owned hill consisting of 60 acres of land with breathtaking views of the beautiful Cretan Sea. Located just 2 minutes away by car from the amazing beaches of Malia and just a 20 minute drive from the international airport ‘Nikos Kazantzakis’ in Heraklion and five minutes from the golf of Herisonnisos. ... more   less 
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Also Known As:
Royal Heights Hotel Malia
Royal Heights Resort Malia, Crete

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