Now I'm not one to believe everything you read in reviews, but I totally regret not listening to the bad reviews on this hotel. Me and my friend went to Malia for a girls holiday for two weeks from 23rd July to 5th August and we'd both go back to Malia again as it is absolutely fantastic- but NOT this hotel.
You hardly expect luxury when you book up to a club 18-30 hotel but the standard of this hotel was absolutely scandalous. We paid a considerable amount of money for it and were very disappointed with the value we got. I have no idea how this hotel meets Thomas Cook's standards.
I'll start with the advantages of this hotel, which are few and far between. It does suit the young, wild and rowdy as the atmosphere is very lively and the staff are very tolerant of loud noise, drinking in hotel rooms etc. but as a club 18-30 hotel you'd expect that. The pool is also one of the best in Malia and is very well kept and maintained with many of the workers coming here to lounge about during the day and socialise. It also has a pool bar which you can drink and socialise with others at before heading out- however it is quite pricey. The staff are reasonable in many ways but unreasonable in others. They tolerate drunken banter and mess but they will try and get money out of you however they can so make sure any damages are noted in your room before you settle in. The night shift receptionist Nikkos was a wee darling and always offered to look after our keys before we headed out. The location was also ideal as it was directly on the strip.
However, the hotel is in dire need of a refurbishment as it is very old fashioned. Our biggest shock was in our room. We were promised a kitchenette and our room had nothing more than two beds, a desk and a fridge in it. Our room (207) was absolutely tiny. It definitely was not suitable for one person, never mind two. However, we persevered as we didn't plan on being in it much. Upon arrival we noticed our only plug socket was broken and was sparking/smoking- safety hazard! This wasn't fixed until the next day but even then, what use is one plug socket to two females (straightners, hairdryers, docking stations, chargers??) There was also a massive hole in our toilet floor which we had to cover with a bin to avoid falling down it when we were drunk as they refused to fix this. Our balcony could only fit one person in it and it was possible for people to climb into it from the lobby and steal our things- which actually happened. Luckily we caught them in the act. We were not told we had to pay for air conditioning and consequently we spent the first four nights melting in our beds until we finally put in an enquiry and were then charged 85euro for it. This should be included with the room price!! As soon as our air conditioning got put on our balcony was constantly flooded with water from it. Cleaners came once a week and only changed sheets and delivered loo roll so it was entirely up to yourself to housekeep. You weren't allowed anyone back to the hotel at all without paying 15euros which was a bit of a problem for us as we had friends staying in a different hotel who had to get a hold of us somehow. There are no locks in the toilet door, no shower curtain and no hot water for your shower. Infact, you were lucky if your shower ran at all. It was also hand-held. The front door locked but it wasn't very secure as you could probably kick the door in although it is possible to buy a safe to keep your valuables in- at a price.
Overall, Malia was an absolutely brilliant holiday. There's always something to do and plenty of nightlife. You'll never do the same thing twice! It's very cheap to buy alcohol and for us Scots you can buy Irn-Bru in almost any shop for under 1euro. Bargain! Some shops will give you deals to make your own fish bowls and provide the ingredients and utensils etc. There's plenty of good restaurants- my favourites were the Red Lion and Sticky Fingers. Most places serve a good British breakfast- some with tattie scones.
The only thing I'd say be cautious about- girls especially- is Israelis. I'm not racist but the attitude they had toward British females was despicable. My friend was held by the throat by an Israeli guy for bumping into him and another friend nearly got taken off a table by one when she told him to go away after trying to put his hand up her dress. Another got punched for not talking to one. All these friends were female. Many bars, clubs and hotels refuse to let them in but some make them pay. Some sneak in. You'll see most of them at events such as Starbeach etc. They're easy to avoid but it's just a word of warning.
And it's true that the music in every bar on the strip gets turned off for a few minutes every night when the police come down the strip as it's illegal to have it at a certain level past a certain time. Overall, go to Malia but not the Malibu Resort Hotel. I recommend the Illios Malia Hotel, which is where our friends stayed.
Hope this review helps everyone thinking about going to Malia next year! It'll be a holiday to remember.
- Also Known As:
- Malibu Hotel Malia
- Malibu Resort Malia, Crete