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“Consistent overbook and offloading to other hotels, don't rely on the airport transfer service.” 1 of 5 bubbles
Review of Socrates Hotel

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Socrates Hotel
Ranked #33 of 95 Hotels in Malia
Certificate of Excellence
London
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Consistent overbook and offloading to other hotels, don't rely on the airport transfer service.”
1 of 5 bubbles Reviewed 27 August 2013

We are a family of 4, 2 adults & 2 children aged 13 & 6 who recently had an unpleasant experience with this hotel. We booked the Socrates as the location seemed ideal, the pool looked great and they also had 2 bedroomed apartments. I was slightly wary due to previous reviews by groups saying that the hotel had overbooked their rooms and moved them elsewhere, I (wrongly) thought that as a family we would get the 2 bedroomed apartment we had booked. Firstly despite emailing Eva direct to arrange for the hotel minibus to collect us from the airport (confirmation from Eva was swift) when we arrived at Heraklion a taxi was there to pick us up which cost us double the price we had agreed with Eva. When we arrived at the hotel we were told that there had been a change to our rooms as they had overbooked. This was despite me emailing the manager Eva prior to our arrival and she confirmed that a 2 bedroomed apartment was booked for us. On asking to look at the room we found it was very small and only really suitable for a couple. Eva then tried to tell us that it was a 2 bedroomed apartment with one bedroom also being the kitchen/dining area.The 1 main bedroom was ok but two of us were expected to share the small kitchen area where a camp beds had been put up with the dining table moved to the balcony to make room for it. Totally unacceptable for a two week holiday for a family of four, My son could even open the fridge whilst lying in bed!! The sound insulation is very poor as we could hear every word and footstep outside the room, there is also a constant noise (day and through the night) from quad bikes and motor bikes as the hotel is situated right on a cut through road from the main highway to the beach road. The only good thing about it is the pool and bar area, where the bar staff are lovely and food is fine. We were offered an alternative hotel the following day (much nearer the strip) which we had no choice other than to accept as the four of us could not have stayed here for the two weeks. I couldn't recommend this hotel to anyone other than couples & only then if you take ear plugs & don't mind the noise that'll make sleeping difficult & don't believe when they say they can transport you to/from the airport.

  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JT1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
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English first
Upminster
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 21 August 2013

We are a family of 3, and booked a 'two bedroom superior apartment' via lowcostholidays.com several months in advance. When we arrived we were told by the receptionist that they had overbooked the rooms, and that we would need to move to a smaller room after 3 days. When we were shown to the room which had been allocated us, we found it to be a 1 bedroom apartment (not the 2 bed we had booked and paid for) with another bed placed within a small kitchen area. We complained to Eva, explaining that this was not what we had booked, particularly as they were wanting us to move to an even smaller room after a few days. Eva told us that this was the only type of room she allocated to customers who booked via lowcostholidays or bookings.com. We said this was not acceptable, so Eva said she would try to find us alternative accommodation in Malia the following day. After a sleepless night in a very hot and noisy apartment (air conditioning was not switched on and I had to unplug the fridge as it was so loud it was preventing my son from sleeping. There was also a lot of noise from quad bikes on the road outside) we were told by Eva that she had found us alternative (larger) accommodation, which we accepted. Georges transferred us to the new accommodation in the Socrates' own mini bus, and told us that they would transfer us back to the airport for our return flight free of charge, due to the problems they had caused us. When I tried to make arrangements for the return transfer we were told we would need to get a taxi instead. The only good point about the Socrates is the nice pool/bar area. I would not stay here again. Beware anyone thinking of booking a two bedroom superior apartment via lowcostholidays or bookings.com, as you will actually be allocated a small 1 bedroom apartment with another bed within the kitchen area.

  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Amber0708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 5 August 2013

I've stayed at this hotel twice now and will definitely be returning back here, a very friendly family run hotel who make you feel welcome at all times of the day, wether it's morning,noon or night. Situated very close too all activities and amenities available in Malia. Couldn't of asked for more.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mickya22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartlepool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2013

Me and my family have stayed at Scorates many many times, we really love it...10minute walk from the centre of Malia, lovely rooms, lovely pool, great pool bar and very friendly and helpful staff!Perfect for a relaxing holiday for couples or families! Very highly recommended!!

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SIredale2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartlepool, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 August 2013

We have stayed at this hotel many times, The location suits us fine ( 10 mins walk to main strip.) Hotel is set in lovely surroundings with nice pool and friendly pool bar. 5 mins walk to beach. The family who own this hotel are lovely and nothing is too much trouble to them. This hotel is ideal for relaxing holiday with family and friends..... Highly recommended.

  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

We were a group of friends staying there for 1 week.
The owners of the hotel Eva and Georges are very friendly and helpful, they helped us manage our program and the picked up from and to the airport. The hotel is quiet, rooms are good, it is very clean. It is 5 min away from the beach, and close to malia's downtown.
I wish there was a breakfast buffet, it would have been perfect.

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 July 2013

I was a member of a group of 8 girls. after being moved by another hotel to Socrates and reading several reviews online about group bookings being fobbed to other hotels, i was very skeptical as to whether this would happen to us. And sure enough, once arriving at 3 in the morning after a long flight, the stories of other group reviewers started to unfold. On arrival, the manager was amendment to find out whether we were the' British group' of girls supposed to be checking in. As stated by others, we were then told by the manager that the hotel was fully booked, although, when we returned to see the pool another day, the hotel was clearly empty and only contained foreign visitors. Instead we were moved to a hotel called Pyrgos, which happened to be closer to the strip and was right on the beach, yet was clearly not of the same value as Socrates and constantly moved members of our group into different rooms on several occasions. Being an easy group, we didn't let this spoil out holiday, however we were ripped of money wise, as well as being victims of prejudice. As a result i urge groups looking for a 'Party' holiday NOT TO BOOK HERE unless you are willing to pay extortionate prices in return for poor service.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Francesca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Socrates Hotel

Property: Socrates Hotel
Address: Malia, Crete 700 07, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Malia
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 On the Beach Hotel in Malia
Price Range (Based on Average Rates): £
Hotel Class:3 star — Socrates Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
✔ Free transfer from / to the port or the airport ✔ Free Wi-Fi Access ✔ Pool Area ✔ Snack Bar ✔ Luxurious Rooms ✔ Kid's Equipment ... more   less 
Reservation Options:
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Also Known As:
Socrates Hotel Malia, Crete
Socrates Hotel Crete

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