I travelled with a group of four friends 15-23 july 2014, before we went we read reviews slating the hotel describing it as a 'building site' and that it was a german hotel, so as a group of teenage girls travelling the first time alone we were terrified!!
but when we arrived we were pleasantly surprised, it was definitely the nicest hotel out of the ones we saw during our transfer, it was clean and modern and the reception was lovely, they even had left some food out for us as we arrived at 3am but they kept the restaurant (again clean and modern) open with some bread and cheese, nothing fancy but a nice touch.
Our room was again clean and simple and was tidied everyday, although the towels weren't changed daily however we just dried them on the balcony.
One problem was that whenever we had a shower, what we thought was a drain in the bathroom actually pushed water up so we ended up having to swim to the door after a shower. i think because the hotel is being renovated they haven't bothered to fix this as it will probably be modernised soon.
now the only MAJOR problem we had was with our HOTEL ALLOCATED 'REP'. She was called Alexandria and was extremely rude, pushy and arrogant, during our welcome meeting she was constantly on her phone and slagged off everything to do with Malia really. My friends wanted to book the booze cruise and malia slides with her as it seemed safer than booking in a shop.
we paid 80 euros each for this and on the saturday was our booze cruise, transfer included apparently. we turned up at the hotel gates 10 minutes before it was meant to arrive and were still waiting nearly an hour later, we tried to ring Alex to say the transfer hadn't turned up and she didn't answer her phone, strange as she was always on it during our meeting. we went to the beach, trying not to let it ruin our holiday and rang back at 3;15. she finally answered and was extremely rude, no apology and said she would look into it and we wouldn't get our money back unless the transfer agreed they didn't turn up. anyway we argued with her and eventually got our 50 euros back for the cruise but didn't get any refund for the other activity we booked with her as it was less than 24 hours (it started at 3 the next day and if she had answered the phone it would have been within the time)
anyway that was not completely the hotels fault however they should really not recommend horrible, rude reps that cannot do their job!!!!!
overall the hotel was lovely, however it was difficult to find a sunbed unless you went down at 6am like we did after getting in after a night out!! there were also a lot of german kids who are rude and will kick and splash you however not really the hotels fault.
i did find it unusual that in such a large hotel there was no activities in the day like beach volleyball etc or that there was no entertainment at night, not that we would have used it but just worth noting.
the hotel is a good 40 min walk to Malia which we waled every night with little problem as it was well lit and felt safe. taxi was only 7 euros if we didn't want to walk. i would recommend hiring quad bikes if you were to go to the strip a lot, if we were to go again we would have done so.
it is right on the beach and although its rocky near the water, the sea was warm and refreshing and if you couldn't find a sunbed near the pool there was lots on the beach.
the food was okay, the usual all inclusive food- salads, pasta in sauces, fish and feta cheese. It was edible, the salad was really fresh and there was not really any complaints in that department.
there was always something to eat, the two pool bars had sausage rolls, greek salad, pizza and bruschetta throughout the day which was nice and there was unlimited self serve ice cream too.
the drink was average too, alcohol was weak however they would give you tequila shots all inclusive so can't really complain!! the barman at the main pool bar was amazing, always smiling and happy and always gave us a cheeky bit of extra alcohol!
overall a lovely hotel, really getting better than it was, the best advice i can give is to not use the hotel reps, get up early for a sunbed and get a quad bike or hire a car!!!
- Official Description (provided by the hotel):
- Comfortable beach front hotel in a quiet location, ideal for couples and families with authentic Greek hospitality is waiting to welcome you…Marvelously located on the delightful and quiet sandy beach in the bustling resort of Malia on the northern shore of Crete island, the Carolina Mare Hotel is a popular choice for relaxing All Inclusive holidays in Greece. ... more less
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- Also Known As:
- Carolina Mare Malia, Crete