We stayed here with a large party of people, of all ages.
Myself, my husband, and our baby were in one room. However, the room was totally inappropriate for a baby. It was so small, we had to move around furniture to fit the cot in, and move the cot to open the balcony door. There was almost no storage, so we were living out of our suitcases.
There was no kettle in the room (despite lots of other rooms having kettles we were not put in one). When we pointed out at reception that we have a little baby who needs formula milk making up at all hours of the day, and please could we have a kettle putting in our room, we were told no. We asked if we could be moved to one of the many rooms that DOES have a kettle. We were told that kettles were only in superior rooms and so we should pay more for them (even though these rooms were randomly allocated to our large party and several of them had received superior rooms at no extra charge.) But they said that none of these rooms were available for us now anyway. They were so unhelpful, and really did not care, even when we explained that our baby would be waking up early in the morning crying for a feed, and it was unfair that a kettle could not be made available to us. Instead, we had to leave the room, and ask at the bar for some boiling water to make up our bottles instead. Anyone with a little baby will know that this is extremely inconvenient.
Our room did not have a bath, although again, some of our party had been randomly allocated rooms with baths. We had to walk across the complex every evening to our friends/familys rooms with baths to bath our baby.
Every other room in the complex had shutters which you could put over the doors and windows to totally block out the sun. We were in one of the 3 rooms which didn't have these, meaning that our baby's cot which was squashed up against the balcony door, had the bright sunshine shining on it, waking our baby up very early every morning.
These issues would probably not have made a difference to a couple without children, but these are the things that can really affect a holiday with a baby, and it meant that we could never relax in our room. We feel that in a large hotel like this, they should be more symapthetic to a family's needs, and have had the foresight to at least provide a bath and kettle (or to have been more accomodating when we complained at reception).
Also, there are no baby changing facilities at any public areas of the hotel, with some of the eating areas without high chairs.
On the last day of our holiday, we happened to notice that our air conditioning unit was full of brown sludgy water, which had been blowing out at us for the past week! Nice.
On the plus side, the all inclusive aspect of this hotel was brilliant. The food quality and choice was really good, with fresh, healthy foods available at every mealtime, and silver service in the evenings. The bar staff are very relaxed about serving alcohol, providing named spirits and beers instead of local brands. You can even go to the bar and get a round of drinks for several people in one go, which I understand that you can't do in most all inclusive hotels.
The waiters on the whole are very friendly and polite, and provide a really good service. I know some others in our party had some issues with some of the staff being a bit 'overfriendly', but as we didnt experience that ourselves, I cannot really comment.
The hotel is in a nice location, with stunning views all around. It is very far out of town, and not within walking distance of anywhere really. The hotel does provide a free bus into Sorrento which runs quite regularly until 11.30pm and always arrives and leaves on time.
The majority of the reception staff do not speak good english, so it was hard communicating with them at times.
It was the reception staff and mainly the management who really let this place down. It advertises itself as a high end 4 star accomodation, and although the public areas, and the food and the drink do live up to this, some of the rooms are totally unacceptable, and are worse then some 2 star hotels we have stayed in in the past.
Perhaps this hotel should consider becoming an adults only hotel, unless they can become more accommodating to families with babies.
I would recommend this hotel to people without children, but would not recommend it to families.
We stayed in room 136, so avoid this room!!
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- Also Known As:
- Grand Hotel Nastro Azzurro & Occhio Marino Piano Di Sorrento
- Grand Hotel Nastro Azzurro And Occhio Marino Resort