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“This hotel wrote the customer service handbook!”
Review of Hotel La Vigna

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Hotel La Vigna
Ranked #3 of 12 Hotels in Moneglia
Certificate of Excellence
Reviewed 5 October 2013

Have just returned from spending a few days in the Cinque Terre and La Vigna. This is the hotel where customer service was invented. The family and staff could not do enough for us. Their knowledge of the area and advice on where to go and what to see was invaluable. Is this the best hotel we have stayed in, or is this the best food we have eaten - no - but everything is clean, the food is wholesome and most definitely plentiful. If you are visiting this area you will be missing a wonderful experience if you do not put this hotel on your agenda. Mrs F England

  • Stayed: October 2013, travelled with friends
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2  Thank Adrienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 124 reviews

Reviewed 7 October 2012

We had wanted to stay in one of the Cinque Terre towns but couldn't find a place that exactly fit our needs. Took a chance on Hotel La Vigna and we were abundantly rewarded. Valeria, Lidia, their family and staff treated us like royalty. Nothing was too much trouble. True, a little out of the way, but rides to and from town were provided for the asking. Clean, comfortable, rooms. Nice pool. Attractive, comfy lounge. Incredible breakfast and three course dinner on white table cloths every night-all included for an extremely reasonable price. Very convenient to Cinque Terre by train. Also, Portofino, Genoa, and the Italian Riviera easily reached by bus, train or boat. Just ask Valeria! She's better than a travel agent On top of all that-very good wine @ small price. Unbelivable value. We are so lucky.

  • Stayed: September 2012, travelled with friends
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2  Thank margot h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

Anyone considering a career managing a hotel or restaurant could do a lot worse then spending a few days at Hotel La Vigna to learn some excellent tips on how to make guests happy.
A bit out of the way, a 5 minute car ride up the hill out of Moneglia, but a lovely quiet location with a super view when you get there, with a very warm welcome from the family who owns the hotel, makes it all worthwhile.
Dinner was served at 7.30, and most guests including ourselves opted for the table d'hôte, which allowed the friendly serving staff to come round the tables with enormous serving platters of the different courses, all superbly prepared with the freshest of ingredients. This of course made it very difficult to discipline yourself when they came back and offered "seconds," a very nice touch!! Also very nice to see Valeria assisting the staff with the serving, and everyone genuinely happy to please.
After our meal Lidia, who runs the hotel with her husband came round and asked about our plans were for visiting Cinque Terre. She then organised her husband to drive us to the train station and pick us up again on the return.
Our second evening started with hors d'oeuvres and cocktails in the garden, followed by another excellent meal.
The rooms are not large but very clean and recently well-equipped with everything you might require. The condition of the whole hotel in fact was excellent with an obvious attention paid to every detail of the underlying materials and workmanship.
We reserved for bed and breakfast but having enjoyed both our evening meals on site we were charged for half-board which meant that our evening meals were amongst the best and cheapest we had in Italy.

  • Stayed: June 2012, travelled as a couple
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1  Thank Mike_M_Montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

We have just spent three nights at Hotel La Vigna. It was a wonderful experience from the warm welcome from Valeria when we arrived to the fabulous meals served every night. Definately among the best food we ate in Italy. Our room was lovely looking towards the sea with a great balcony. Nothing was too much trouble and it is very peaceful where the hotel is located. Do yourself a favour and visit Hotel La Vigna.

  • Stayed: April 2012, travelled as a couple
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3  Thank Rusty638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2011

I would not want to even consider another Hotel around Moneglia!! Here you feel at home, the view is extraordinary, the food is genuine, very clean. Valeria, Lidia and the rest of the familly give over 100% of themselves. ALL your wishes are considered and taken to heart. I strongly recommend this Hotel.

  • Stayed: October 2011, travelled with friends
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1  Thank chrisandrebi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

Last year we did already spend 4 days in this lovely hotel. We liked it so much, we returned for 5 days this year : my wife, our 2.5 year old daughter & myself.
And we enjoyed it even more this time : we got a completely renovated room on the first floor. Very modern & spacious room with lovely balcony.
For families with childern, this is a perfect hotel : owners & personel pay lot of attention to the little children. Very good food & cheap drinks.

  • Stayed: June 2011, travelled with family
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1  Thank Bart1316874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2008

I planned a 2 week trip to Europe for myself and 12 and 15 year old sons. We visited France, Switzerland and Italy and stayed at 6 different hotels during our travels. I was on a budget and chose each hotel by reading reviews on TripAdvisor and I can honestly say that each place met or beat my expectations.
However, Hotel La Vigna, which had no review was our favorite. No, it is not on the beach and it is not a luxurious hotel, but, if it is relaxation, excellent food, and a great family atmosphere that you are looking for, then this is your place.
The hotel is atop a mountain and has spectacular views of the Ligurian Sea. It has been owned and operated by the Cembrano family for 40 years and they really do everything to make you feel welcome and at home. You can choose a plan with breakfast, or breakfast and dinner. My idea at first was to take the boys to dinner off the property but we ended up having dinner, (4 or 5 course meal, we were stuffed!) at the hotel both nights and it was some of the best food that we enjoyed our entire trip. Plus, they are very accommodating to children food wise and otherwise.
The hotel has a swimming pool, board games, a lounge with a large screen TV and a computer with internet. The beach is a ten minute drive down the road and parking is available for a fee by the train station.
Of all the places that we visited, this was the one that we all decided was somewhere that we would want to return.

  • Stayed: July 2008, travelled with family
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1  Thank Jodi_NewYork_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Vigna

Address: Via Provinciale 72, 16030 Moneglia, Italy
Region: Italy > Liguria > Italian Riviera > Moneglia
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Moneglia
Price Range: £101 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel La Vigna 3*
Number of rooms: 24
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