We stayed at Hotel Moosmann for 2 nights. Upon arrival we had read their website and reviews on TA so we knew we would have to descend a long way to get in to the hotel. Top tip is to travel light. There may be lifts etc but there are also a lot of steps. I arrived wanting so much to love this hotel because of its location, quirky layout and because it was family owned.
First impressions of the hotel itself were not good. The corridors were so dark it was difficult to see where we were going. In some cases, the lights come on automatically but in others they do not.
Having found our way to reception, we were greeted by a lady (name unknown but I think she is the owner, together with her husband). She was pleasant enough but there was no friendliness that I would have expected from a small family run hotel. Still, she was efficient and we were processed very quickly. It was at this point, I had to pay for the car park (whcih can be paid at hotel and they give you a voucher to display in the car) which meant going all the way back up to the road (2 lifts, several flights of stairs and a long road). Oh well, I chose the hotel knowing it didn’t have easy access so I can’t moan but I do think the parking part could be made a bit easier.
Upon entry to the room which was up a double flight of stairs in a dark corridor, we entered our room (206) which was lake view and the view was indeed stunning. Simply cannot be beaten in my opinion.
We were told by the lady that we need to keep the shutters closed if we leave the room and then she left. No information about the hotel, where to go for a drink, to eat etc. the room itself was the most basic room I have ever stayed in. it was clean and tidy but the décor is frankly, horrid. Just not nice at all with this bizarre brown paint effect on every surface, the bed, the desk, the chair etc. my first though was “thankfully we are only staying 2 nights”.
The bathroom was a reasonable size with shower over the bath. The toiletries they provide were extremely poor. It was just a single sachet of shower gel/shampoo and the smallest bar of soap. When we used the shower gel, they did replace it but the bar of soap was never replaced even though after a couple of showers, there was hardly any of it left.
No air conditioning which given it was 34 degrees outside and very humid was a problem. I appreciate this may have been exceptional weather but it still made sleeping very uncomfortable.
Bed – uncomfortable with very cheap mattress. Completely flat pillows.
The hotel itself has clearly seen much better days. It was virtually empty when we were there although the weather was fabulous, the scenery magnificent and the town of Gandria was busy. My overall impression was of a struggling hotel which had cut services and things like lighting to get through a difficult period.
Breakfast was ok – but very little choice.
The Wifi was broken – we were told it had broken the day before we arrived.
The garden is beautiful and well maintained. Sadly, no service at all in the garden. If you want a drink you have to go to reception to get it which is some distance away. For this reason, we never lingered for too long. This was a pity, it should have been a relaxing part of our 9 day touring holiday but instead we explored Gandria and the surrounding lake areas which is a beautiful area.
Both nights we ate in Gandria and had good food. The waiter in the restaurant was talking to a Swedish man who holidays there most years. We joined in their conversation to find that the Hotel Moosmann had closed their restaurant/bar earlier in the season and had to let staff go due a downturn and strength of Swiss Franc (on this point, if you are going from the UK – the GB£ is very weak – a beer is about £6/7, 500ml of house wine is about £20-25 etc). The local waiter told us that their restaurant was suffering as they were so close to the Italian border - across which restaurants and hotels were significantly cheaper.
I asked him if his knew where we could get access to wifi as the hotel’s wifi had broken the day before. The waiter laughed and said the hotel’s wifi had been off for some time.
We concluded that Hotel Moosmann really must be going through a very difficult patch and I felt very sorry for them. However, we paid a lot of money to stay there and it was not good value. I really think they could have done little things to make the experience for guests better which would not have cost very much at all but they did not. Even offering iced water to guests who were sitting in the garden in stiflingly hot conditions might have been a nice (and free idea) but Mr and Mrs M were simply nowhere to be seen.
Of the four hotels we stayed in during our 9 day tour, it was undoubtedly the poorest value. Given its location, the garden and it’s history, this hotel should be booming. Sadly, it is far from it. I would not go back there again.
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- Also Known As:
- Moosmann Hotel Gandria